Top 131 Customer success manager Jobs in North Austin Tx

Customer Success Manager
Forcepoint LLC —Austin, TX
- $100,000 - $120,000 a year
- Email
- Hybrid work
- Office
- Product management
- Senior level
- Paid time off
Quick Apply
Customer Success Manager
Invoca —Austin, TX
- $100,000 - $105,000 a year
- Remote
- Bachelor of Science
- HIPAA
- 3 years
- Paid holidays
- Health insurance
Quick Apply
7d
Customer Success Manager
Nuclein —Austin, TX
- Full-time
- Marketing
- 5 years
- Computer literacy
Customer Success Manager
Nortek Air Solutions, LLC —Austin, TX
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Enterprise Customer Success Manager
Synthesia —Austin, TX
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Commercial
- Paid parental leave
- Paid holidays
Customer Success Manager
Reltio —Austin, TX
- $121,000 - $240,000 a year
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Customer Success Manager
Vironix AI —Austin, TX
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Continuous improvement
Quick Apply
14d
Customer Success Manager - Cisco
SHI International Corporation —Austin, TX
- $100,000 - $200,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Sr. Customer Success Manager
Sprinklr —Austin, TX
- $100,000 - $166,000 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
1d
Customer Success Manager
Anchor Fintech —Austin, TX
- Full-time
- Hybrid work
- Office
- Finance
- Analysis skills
Customer Success Manager (Early Career)
Scorability —Austin, TX
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Disability insurance
Quick Apply
Customer Success Manager
INNERGY —Austin, TX
- Full-time
- Remote
- CAD
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
2h
Senior Customer Success Manager - Moveworks
ServiceNow —Austin, TX
- $102,000 - $159,000 a year
- Online Application
- Residential
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
13d
Customer Success Manager
Cupix —Austin, TX
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health savings account
- AD&D insurance
Quick Apply
Customer Success Manager
Workiz —Austin, TX
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Office
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Rezdy —Austin, TX
- Full-time
- Mid-level
- APIs
- 1 year
Quick Apply
Associate Customer Success Manager
SurePoint Technologies Inc. —Austin, TX
- Hybrid work
- Mid-level
- Travel
- 1 year
- Health savings account
- Paid holidays
Quick Apply
3d
Customer Success Manager – AI Platform
Lumenci —Austin, TX
- $80,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager/Implementation Consultant
Stampli —Austin, TX
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Success Manager
WalkMe —Austin, TX
- $150,000 - $175,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Senior level
- Health insurance
Quick Apply
7d

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Customer Success Manager

Forcepoint LLC -
Austin, TX

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year

Benefits

Paid time off

Qualifications

Performance monitoring
Revenue growth
Customer records maintenance
Managing customer accounts
Sales revenue Forecasting
Customer retention strategy
Cybersecurity tools
Upselling
Risk mitigation strategy development
Opportunity Management
Account development
CASB
Reporting and dashboarding tools
Managing clients in a customer support role
Cross-selling
Collaboration with product development teams
Product management
Customer relationship management (CRM) systems (technically supported)
Data Security (Data management)
Customer engagement
Post-sales relationship building
Lead Tracking
Sales pipeline management
Client growth strategy
Churn analysis
Data Loss Prevention
Senior level
Customer growth strategy
Account management experience
Cross-functional communication

Full Job Description

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

Overview

The Customer Success Manager serves as the primary point of contact for assigned customers, combining commercial ownership with strategic customer success management. This hybrid role is responsible for driving retention, adoption, and growth across the existing customer base by ensuring successful business outcomes and long-term customer value realization.

The Customer Success Manager acts as a trusted advisor, aligning Forcepoint’s cybersecurity solutions — including Data Loss Prevention (DLP), CASB, and related data protection technologies — with each customer’s evolving security and governance priorities.

Location: Austin, TX (Must go into the office 2x a week)

Key Responsibilities

Customer Success & Engagement

Serve as the primary post-sale contact for assigned customers, ensuring a unified experience across renewals, adoption, and success initiatives.
Develop a deep understanding of the customer’s security posture, goals, and operational challenges to guide them toward maximum product value.
Drive proactive engagement, including success planning, roadmap discussions, quarterly business reviews (QBRs), and ongoing account health monitoring.
Collaborate cross-functionally with Support, Product Management, and Professional Services to accelerate issue resolution and feature adoption.
Identify opportunities for expanding product utilization and aligning additional Forcepoint capabilities to customer objectives.

Renewals & Commercial Management

Own the renewal cycle for assigned accounts, ensuring timely renewals and minimizing churn risk.
Manage a quota tied to annual recurring revenue (ARR), including upsell of add-on products and professional services.
Accurately forecast renewals and expansion opportunities using CRM tools and pipeline tracking.
Partner with Sales and Channel teams to ensure seamless handoffs, renewal strategy alignment, and account coverage.

Advocacy & Retention

Maintain high customer satisfaction and referenceability by acting as an advocate within Forcepoint for customer needs.
Monitor account health signals (usage metrics, support cases, sentiment) and lead mitigation plans for at-risk customers.
Capture and relay customer insights to Product and Engineering to inform roadmap prioritization and feature development.

Operational Excellence

Execute engagement and renewal processes consistently in line with organizational standards and KPIs.
Leverage CRM, Success Plans, and account health dashboards to maintain accurate data and document customer interactions.
Participate in team collaboration sessions to share best practices, success stories, and renewal execution strategies.

Forcepoint is committed to fair and equitable compensation practices. The salary range and variable compensation for this role is 100,000.00 - 120,000.00 and represents the low and high end of compensation for this position. Actual salaries are determined by various factors including, but not limited to, location, experience, and performance. The range listed is just one component of Forcepoint’s total compensation package for employees. Other rewards may include bonuses, paid time off policy, and many region-specific benefits

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected].

Applicants must have the right to work in the location to which you have applied.

Quick Apply

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I want to receive the latest job alert for customer success manager in north austin tx

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