Top 1238 Shift leader Jobs in North Bethesda Md

FEMA Enterprise Service Desk Lead
CACI —National Harbor, MD
- $70,800 - $148,600 a year
- Weekends as needed
- Hybrid work
- Windows
- 8 years
- Analysis skills
- Health insurance
Team Members & Shift Leaders (PAST APPLICANTS ENCOURAGED TO REAPPLY)
Dairy Queen Rockville —Rockville, MD
- $16.50 - $20.00 an hour
- Part-time
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- In-person
- Paid training
- Employee discount
Quick Apply
Shift Manager
&pizza —Rockville, MD
- $18.75 an hour
- Full-time
- No education required
- Restaurant management
- English
- Paid training
- Health insurance
Quick Apply
Shift Leader
Wendy's —Silver Spring, MD
- $18.50 - $21.55 an hour
- Quick service & fast food restaurant
- Mentoring
- Restaurant experience
- Health insurance
- Dental insurance
Quick Apply
Team Leader
Chick-fil-A —Rockville, MD
- 8 hour shift
- No education required
- Mid-level
- Quick service & fast food restaurant
- Paid time off
- Employee discount
Quick Apply
Hourly Shift Leader
Papa Johns —Rockville, MD
- Part-time
- 18 years or older
- No education required
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply
Shift Leader
Panda Restaurant Group —Wheaton, MD
- $21 - $24 an hour
- Email
- Ability to lift 50 pounds
- Conflict management
- In-person
- Paid training
- Disability insurance
Quick Apply
Seasonal/Temporary Shift Supervisor
Trulieve —Rockville, MD
- $21 an hour
- Temporary
- Background check
- English
- Mid-level
- Paid time off
Quick Apply
Shift Lead
LPQ USA LLC —Bethesda, MD
- $18 - $22 an hour
- Full-time
- Entry level
- Under 1 year
- Commuter assistance
- Health insurance
Quick Apply
7d
Barista/Shift Supervisor
Daydreamer Coffee —College Park, MD
- $25 an hour
- Full-time
- Serving
- Hospitality
- Customer service
- Paid holidays
- Health insurance
Quick Apply
shift supervisor - Store# 55661, 2315 RANDOLPH ROAD
Starbucks —Silver Spring, MD
- $22.92 - $26.02 an hour
- Weekends as needed
- Mid-level
- Quick service & fast food restaurant
- Fair chance
- Paid parental leave
- Disability insurance
13d
Patient Access Lead, Day Shift, Patient Access
Adventist HealthCare —Rockville, MD
- $21.55 - $28.87 an hour
- Weekends as needed
- 5 years
- Pass drug screening
- Windows
- Free parking
- AD&D insurance
Shift Leader
Green Goods —Silver Spring, MD
- From $22 an hour
- Full-time
- Ability to stand for extended periods
- Retail management experience
- Entry level
Shift Leader
Cinnabon —Silver Spring, MD
- Full-time
- Quick service & fast food restaurant
- Entry level
- Employee discount
- Opportunities for advancement
Quick Apply
Shop Leader - St. Elmo Ave, Bethesda
Call Your Mother Deli —Bethesda, MD
- $22 - $28 an hour
- Weekends as needed
- Background check
- ServSafe
- Mid-level
- Paid parental leave
- Dental insurance
Quick Apply
3d
Shift Lead - Bethesda, MD (Eligible for $3/Hour Premium for Qualifying Shifts)
Lidl —Bethesda, MD
- $19 - $21 an hour
- Full-time
- Mid-level
- 21 years or older
- US work authorization
- AD&D insurance
- Health insurance
Shift Supervisor
CVS Health —Rockville, MD
- $20 - $29 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Dental insurance
- Vision insurance
shift supervisor - Store# 70455, THE BLAIRS_SILVER SPRING
Starbucks —Silver Spring, MD
- $22.92 - $26.02 an hour
- Weekends as needed
- Mid-level
- Quick service & fast food restaurant
- Fair chance
- Paid parental leave
- Disability insurance
12d
Production Team Lead - Goodwill - Bowie, MD
Goodwill of Greater Washington —Bowie, MD
- $17.50 an hour
- 8 hour shift
- Spanish
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Tier 2 Shift Lead / Secret
Peraton —Beltsville, MD
- $104,000 - $166,000 a year
- Day shift
- Azure
- Master's degree
- Analysis skills
- Health savings account
- Paid holidays

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FEMA Enterprise Service Desk Lead

CACI -
National Harbor, MD

Apply Now

Job Details

Full-time
$70,800 - $148,600 a year

Benefits

Health insurance

Qualifications

ITIL Foundation
Managing technical support teams
Customer communication
ITIL Certification
Defect resolution root cause analysis
Team supervision
Managing teams in a customer support role
Windows
Supervising experience
Bachelor's degree
Customer support ticket management
Leading team collaboration initiatives
ServiceNow
Productivity software
Root cause analysis
General management
Active Directory
Ticketing system technical support

Full Job Description

Job ID

327376

Job Title: FEMA Enterprise Service Desk Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity:

CACI is seeking professional customer-oriented candidates to join our FEMA OCIO ESD Help Desk. They should be able to quickly learn new business processes, troubleshoot system functionality and work independently in a fast paced, challenging environment. The candidate will work Hybrid 3 days a week at National Harbor and will provide direct supervision and operational leadership for ESD Help Desk Analysts across assigned shifts to support FEMA end users.

Responsibilities:

As the FEMA Enterprise Service Desk Lead, the successful candidate will be a member of the support team which provides 24/7 Tier 1 general help desk support to FEMA internal and non-FEMA external users.
The ESD Team Lead will ensure quality service delivery, SLA compliance, and serve as escalation point for complex technical issues and customer service matters.

Supervise 6-9 Help Desk Analysts per shift
Monitor real-time queue performance and Average Speed of Answer (4-hour SLA)
Conduct quality assurance through call monitoring (live/recorded calls)
Ensure 95% First Call Resolution rate
Ensure 98% ticket documentation accuracy ("One call = One ticket")
Handle escalated technical issues and difficult customer interactions
Validate customer complaints and coordinate with PM on corrective actions
Review and approve ticket resolutions
Conduct weekly team meetings and performance coaching
Assist with new hire training and onboarding
Manage shift schedules and coordinate with standby list for call-outs
Generate daily/weekly performance reports
Coordinate with Tier 2 EUC team on escalations

Qualifications:

Required:

Ability to obtain a FEMA Entrance on Duty (EOD)
A Bachelor’s degree in Information Technology or related field
8+ years help desk/service desk experience

3+ years of leading a help desk/service desk team
ITIL Foundation certification
Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory
Experience utilizing ServiceNow for ticket management
Excellent customer service and communication skills
Ability to work rotating shifts including nights, weekends, and holidays
Good teamwork, problem-solving, and analytical skills
Experience in troubleshooting and conducting root cause analysis
Must be customer focused and service oriented, attentive to details, with ability to multi-task and act with professionalism at all times

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$70,800 - $148,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

shift leader jobs in north bethesda md

FEMA Enterprise Service Desk Lead

Team Members & Shift Leaders (PAST APPLICANTS ENCOURAGED TO REAPPLY)

Shift Manager

Shift Leader

Team Leader

Hourly Shift Leader

Shift Leader

Seasonal/Temporary Shift Supervisor

Shift Lead

Barista/Shift Supervisor

shift supervisor - Store# 55661, 2315 RANDOLPH ROAD

Patient Access Lead, Day Shift, Patient Access

Shift Leader

Shift Leader

Shop Leader - St. Elmo Ave, Bethesda

Shift Lead - Bethesda, MD (Eligible for $3/Hour Premium for Qualifying Shifts)

Shift Supervisor

shift supervisor - Store# 70455, THE BLAIRS_SILVER SPRING

Production Team Lead - Goodwill - Bowie, MD

Tier 2 Shift Lead / Secret

I want to receive the latest job alert for shift leader in north bethesda md

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