Top 9820 Civil service Jobs in North Carolina

Customer Service Specialist
State of North Carolina - Health & Human Services —Wake County, NC
- $41,206 - $72,113 a year
- Full-time
- Hybrid work
- 5 years
- Research
- Administrative experience
- Paid parental leave
- Health insurance
Customer Service Level 2 Agent
State of North Carolina - Revenue —Wake County, NC
- $45,000 - $52,000 a year
- Multiple hires
- Hybrid work
- Word processing
- Computer literacy
- Criminal background check
- Paid parental leave
- Paid holidays
Archives Assistant
Penske Racing South —Mooresville, NC
- Full-time
- Ability to lift 50 pounds
- Entry level
Quick Apply
Affordable Housing Manager
City of Durham —Durham, NC
- $80,299 - $132,772 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
Administrative Officer I
State of North Carolina - Health & Human Services —Wake County, NC
- $45,431 - $79,504 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Addiction Medicine
- Paid parental leave
- Health insurance
Program Coordinator I
State of North Carolina - Commerce - DES , DWS —Wake County, NC
- $39,244 - $55,500 a year
- Online Application
- Hybrid work
- US work authorization
- Military encouraged
- Fingerprint clearance
- Paid holidays
- Health insurance
Aviation Service Worker
City of Concord —Concord, NC
- $25.10 an hour
- Clean driving record
- High school diploma or GED
- Driver's License
4d
Operations Technician, Tech Support
State of North Carolina - Health & Human Services —Wake County, NC
- $56,772 - $85,159 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Paid parental leave
- Health insurance
Customer Service Support Agent
State of North Carolina - Revenue —Wake County, NC
- $39,244 - $46,603 a year
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Office
- Paid parental leave
- Paid holidays
9d
Background Search Processing Assistant
State of North Carolina - State Bureau of Investigation —Wake County, NC
- $39,244 - $57,000 a year
- Full-time
- Pass drug screening
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Adoption assistance
Imaging Service Center Supervisor
State of North Carolina - State Treasurer —Wake County, NC
- $52,592 - $92,036 a year
- Overtime
- Hybrid work
- Background check
- High school
- Mid-level
- Paid parental leave
- Health insurance
Disaster Relief Program Consultant
State of North Carolina - Health & Human Services —Wake County, NC
- $52,592 - $92,036 a year
- Full-time
- Remote
- Mid-level
- Master's degree
- Bachelor's degree
- Paid parental leave
- Health insurance
CUSTOMER SERVICE REPRESENTATIVE I
City of Rocky Mount —Rocky Mount, NC
- $20.78 - $31.17 an hour
- Full-time
- Computer literacy
- Research
- Office
3d
Sex Offender Registration Processor
State of North Carolina - State Bureau of Investigation —Wake County, NC
- $39,244 - $57,000 a year
- Full-time
- Microsoft Word
- Pass drug screening
- Mid-level
- Paid parental leave
- Adoption assistance
Expungement Technician
State of North Carolina - State Bureau of Investigation —Wake County, NC
- $41,206 - $68,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Adoption assistance
Intelligence Analyst III
State of North Carolina - State Bureau of Investigation —Wake County, NC
- $52,592 - $63,000 a year
- Full-time
- Pass drug screening
- Bachelor's degree
- US work authorization
- Paid parental leave
- Adoption assistance
Administrative Specialist II
State of North Carolina - Department of Transportation —Guilford County, NC
- $41,206 - $72,113 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
4d
Administrative Specialist I
State of North Carolina - State Bureau of Investigation —Wake County, NC
- $39,244 - $68,679 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid parental leave
- Adoption assistance
10d
Customer Service Representatiave
State of North Carolina - North Carolina Wildlife Resources Commission —Wake County, NC
- $39,244 - $50,000 a year
- Full-time
- Research
- Mid-level
- Office
Assistant County Ranger
State of North Carolina - Agriculture & Consumer Services —Wake County, NC
- $37,377 - $65,408 a year
- Online Application
- High school diploma or GED
- Military encouraged
- Computer skills

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Customer Service Specialist

State of North Carolina - Health & Human Services
Wake County, NC

Apply Now

Job Details

Full-time
$41,206 - $72,113 a year

Benefits

Paid parental leave
Health insurance
Parental leave
Retirement plan

Qualifications

Administrative experience

Full Job Description

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Business Services Coordinator II (S)

Position Number

60042465

Grade

NC09

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The North Carolina Child Support Program operates in accordance with the Public Law 93-647, North Carolina General Statutes 110-128-141., and Federal Regulations. Services provided by the IV-D Program include the location of non-custodial parents, establishment of paternity and support, enforcement of support and collection and distribution of support payments. North Carolina has approximately 300,000 child support cases for establishment and enforcement of child support court orders. This program is one of the few services available from the Division of Social Services that is not based on income level. Any citizen in North Carolina can receive our services upon request, upon payment of an application fee.

The Customer Support Unit falls under the direction of the Program Supervisor who also has oversight responsibilities of the Reports and Analysis Unit. The unit responds to inquiries, complaints and questions from the general public, attorneys, OCSE, child support customers, legislative, congressional, etc. Most come in through written communication, email from DSS, phone or from the ncchildsupport website. All responses are tracked through the eCustomer Service Tracking System (eCSTS). The Customer Support Unit receives an average of 1400 inquiries and complaints per month. The unit researches the issue and provides responses according to policy guidelines.

The Unit is also responsible for processing requests for additions and updates to the Third Party Table.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $41,206 - $72,113

Recruitment Range: $41,206 - $43,800

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

Knowledge of Automated Collection & Tracking System (ACTS) functionality
Knowledge of the Child Support Services and Public Assistance Programs in North Carolina
Customer Service
Effective Communication skills
Analytical thinking and Resource Management

This position is funded in part through federal funds.

This position will close at 11:59 p.m. the night before the end date.

About the Division of Social Services (DSS):

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION:

If there are any questions about this posting, please contact Talent Acquisition at [email protected] . Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school of General Educational Development (GED) diploma and five years of related administrative experience; or an equivalent combination of education and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Rosa Henegan

Email:

[email protected]

Apply Now

Refine Your Search

civil service jobs in north carolina

Customer Service Specialist

Customer Service Level 2 Agent

Archives Assistant

Affordable Housing Manager

Administrative Officer I

Program Coordinator I

Aviation Service Worker

Operations Technician, Tech Support

Customer Service Support Agent

Background Search Processing Assistant

Imaging Service Center Supervisor

Disaster Relief Program Consultant

CUSTOMER SERVICE REPRESENTATIVE I

Sex Offender Registration Processor

Expungement Technician

Intelligence Analyst III

Administrative Specialist II

Administrative Specialist I

Customer Service Representatiave

Assistant County Ranger

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