Top 276 Guest service agent Jobs in North Carolina

Front Desk Agent, Cambria Hotel - $17/hr (Full-Time)
FIRC Group, Inc. —Asheville, NC
- $17 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Pass drug screening
- Free parking
- Health insurance
Quick Apply
Front Desk Agent
MCR Hotels —Charlotte, NC
- $16 - $17 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Agent
Millennium Hotels and Resorts —Durham, NC
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
Guest Service Agent
Doubletree by Hilton —Raleigh, NC
- Part-time
- No education required
- Sanitation
- Research
Quick Apply
Spa Front Desk Agent
Marriott International, Inc —Charlotte, NC
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Guest Service Agent
DoubleTree by Hilton Greensboro Airport —Greensboro, NC
- Evening shift
- Hotel
- High school diploma or GED
- Communication skills
- Paid jury duty
- Paid holidays
Quick Apply
Vacation Planner (Full Time/Remote Position)
Carolina Mornings, Inc. —Asheville, NC
- $13 - $15 an hour
- Full-time
- Remote
- Background check
- Computer literacy
- Windows
- Paid time off
- Retirement plan
Quick Apply
Front Desk Agent
The Ballantyne, A Luxury Collection Hotel —Charlotte, NC
- Hotel
- Computer skills
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
2d
Front Desk Agent
White Lodging Services Corporation —Raleigh, NC
- Weekends as needed
- Hotel
- Accounting
- Ability to stand for extended periods
- Paid parental leave
- Disability insurance
Quick Apply
9d
Night Auditor
The Ballantyne, A Luxury Collection Hotel —Charlotte, NC
- Weekends as needed
- 18 years or older
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
9d
Part Time Overnight Guest Service Agent
Kimpton Hotels & Restaurants —Charlotte, NC
- $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Night Auditor -FT
Embassy Suites Raleigh Crabtree —Raleigh, NC
- $17 - $19 an hour
- Overnight shift
- English
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Night Auditor - Embassy Suites
Embassy Suites Winston Salem —Winston-Salem, NC
- Part-time
- Hotel
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Guest Service Representative
Hilton Garden Inn Statesville —Statesville, NC
- Full-time
- Hotel
- Communication skills
- Entry level
Quick Apply
Hotel Front Desk Agent
Hilton Garden Inn —Charlotte, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent First Shift
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Entry level
Quick Apply
Guest Services Agent
Naman Hotels —Charlotte, NC
- Weekends as needed
- Hotel
- Computer skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Associate
Residence Inn Piper Glen —Charlotte, NC
- $16 - $17 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
13d
Hotel Front Desk Agent
Hampton Inn —Charlotte, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
9d
FRONT DESK CLERK
SHAMIN HOTELS MASTER —Fayetteville, NC
- Online Application
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply

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Front Desk Agent, Cambria Hotel - $17/hr (Full-Time)

FIRC Group, Inc. -
Asheville, NC

Quick Apply

Job Details

Full-time
$17 an hour

Benefits

Free parking
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Flexible schedule

Qualifications

Computer operation
Customer communication
Teamwork
Basic math
Attention to detail

Full Job Description

POSITION SUMMARY: To ensure a comfortable, caring, and consistent stay by providing Cambria guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.

PRIMARY DUTIES AND RESPONSIBILITIES:

Receives and Processes Incoming Guests - 90% of Time (Essential):

Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and processes hotel registration and other transactions.
Keeps current on hotel accommodations, services and local attractions.
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
Works with other departments as appropriate to arrange for services requested by the guest.
Stays current with developments in the hotel by reviewing and updating the communication log.
Prepares end of shift summaries and communications for management and other shifts.
Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program.
Makes reservations in accordance with hotel’s yield management practices.
Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
May be responsible for answering and fielding all calls to the hotel, both internal and external.
Identifies and records special billing instructions and notifies Accounting.
Obtains appropriate approvals and signatures for guest transactions.
Follows hotel policy on cash banks.
Maintains confidentiality of guest information.
Responsible for night audit process and all required reporting.

Guest Service -Ongoing:

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and works to resolve.
Performs other duties required to provide the service brand behavior and genuine hospitality.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE :

Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment.
Experience in Opera system preferential.
Strong verbal, written and interpersonal skills.
Works well independently or as part of a team.
Strong attention to detail.
Commitment to exceptional guest service.
Ability to maintain a positive and professional attitude when handling all situations.
Adhere to the policies and procedures of the hotel.
Ability to work a flexible schedule including holidays and weekends.
Working knowledge of computer and math skills.

WHAT WE OFFER:

Paid Time Off
Bonus Pay
Clear Direction - no surprises
A Chance to work with a friendly team of professionals
Ability to build a strong group of regulars
A sense of being part of a family
Opportunity for Advancement

OTHER INFORMATION:

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. We participate in E-Verify. We require background and drug screen prior to hire date.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Free parking
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in north carolina

Front Desk Agent, Cambria Hotel - $17/hr (Full-Time)

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