Top 189 Intake clinician Jobs in North Carolina

Service Desk Analyst
HCL Technologies Limited - Business Services —Morrisville, NC
- $38,000 - $62,000 a year
- Email
- Mid-level
- Continuous improvement
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
Prior Authorization Systems Technician
Judi Health —Charlotte, NC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
Remote Licensed Clinical Mental Health Counselor (LCMHC)
LCASI —Fayetteville, NC
- $52,000 - $92,000 a year
- Part-time
- Remote
- Background check
- Mid-level
- Psychology
Quick Apply
3d
Intake Psychotherapy Clinician - Atrium Health Developmental Pediatrics
Atrium Health —Concord, NC
- $33.05 - $49.60 an hour
- Full-time
- Nursing
- Psychiatry
- Mid-level
- Paid parental leave
- Disability insurance
Outpatient Mental Health Therapist (Associate Level Welcome)
NELLIE HEALTH PLLC —Raleigh, NC
- Full-time
- Private practice
- Office
- Outpatient experience
- Gym membership
- Professional development assistance
Quick Apply
Remote Certified Sex Offender Treatment Professional (CSOTP)
LCASI —Fayetteville, NC
- $52,000 - $92,000 a year
- Part-time
- Remote
- Background check
- Mid-level
- Psychology
Quick Apply
2d
Remote Therapist - North Carolina
Talkiatry Management Services —Charlotte, NC
- $70,000 - $90,000 a year
- Full-time
- Remote
- LMFT
- Psychiatry
- Licensed Clinical Social Worker
- Paid parental leave
- Paid holidays
Intake Coordinator - Charlotte, NC
Local Infusion —Charlotte, NC
- $24 - $25 an hour
- Full-time
- Current TB test
- Customer service
- BLS Certification
- Paid parental leave
- Disability insurance
Quick Apply
14d
Remote Clinical Social Work/Therapist, LCSW
LCASI —Fayetteville, NC
- $52,000 - $92,000 a year
- Part-time
- Remote
- Background check
- Licensed Clinical Social Worker
- Mid-level
Quick Apply
3d
Mental Health Clinician, School Based (26-27)
Charlotte-Mecklenburg Schools —Charlotte, NC
- Writing skills
- Licensed Clinical Social Worker
- HIPAA
Care Management / Intake Coordinator
Pathways to Life, Inc —Charlotte, NC
- Weekends as needed
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Home Health Intake and Scheduling Coordinator
Personal Home Care of North Carolina —Charlotte, NC
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
11h
Contract Mental Health Clinician Veteran Focus
GLOBAL OUTREACH TELEREHABILITATION —Charlotte, NC
- $60 - $70 an hour
- Choose your own hours
- Hybrid work
- LMFT
- Military
- Licensed Clinical Social Worker
- Work from home
- Flexible schedule
Quick Apply
Intake Specialist- Evenings
DAYMARK RECOVERY SERVICES INC —Erwin, NC
- Evening shift
- Nursing
- Addiction Medicine
- RN License
- Paid holidays
- Disability insurance
Quick Apply
Licensed Mental Health Counselor Associate
Speech Tactics, PC —Charlotte, NC
- Full-time
- Mid-level
- Master's degree
- Clinic
- Wellness program
- Paid parental leave
Quick Apply
Licensed Mental Health Clinician
Blue Rose Consulting Group, Inc. —North Carolina
- $75 - $110 an hour
- Contract
- Hybrid work
- Mid-level
- 2 years
- Telehealth
Quick Apply
Chronic Practice Liaison - North Carolina
Option Care Health —Charlotte, NC
- $48,500.29 - $80,818.80 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- Health insurance
Clinician / DHH / Deaf and Hard of Hearing Services / Charlotte Office
RHA Health Services —Charlotte, NC
- Full-time
- Nursing
- Doctoral degree
- Adults
- Health insurance
- Paid time off
Community Intake Clinician
SouthLight Healthcare —Raleigh, NC
- $26.44 - $30.00 an hour
- Full-time
- LMFT
- Writing skills
- Pass drug screening
- Paid training
- Mileage reimbursement
Quick Apply
New Grad Licensed Therapist Resident
Foundations Family Therapy —Raleigh, NC
- $36,000 - $60,000 a year
- Full-time
- Private practice
- LMFT
- Licensed Clinical Social Worker
- Paid holidays

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Service Desk Analyst

HCL Technologies Limited - Business Services -
Morrisville, NC

Quick Apply

Job Details

Full-time
$38,000 - $62,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Authentication
Technical documentation
Triage
IT service management
Continuous improvement standards implementation
Incident Escalation
Information security compliance
IT experience within healthcare
Clinical information systems
Incident management operations support
Customer support ticket management
Systems & applications support
Access control management
Identity and access management (IAM) solutions
Escalation handling
Ticketing system technical support

Full Job Description

Job Title

Clinical Support Service Desk Analyst (L1 – Scope‑Based)

Job Summary

Provides front‑line and escalation support for clinical and patient‑facing systems used by healthcare staff. Acts as the primary point of contact for clinicians and clinical operations teams, ensuring timely incident handling, accurate triage, and coordinated resolution to minimize disruption to patient care and clinical workflows. Operates within defined ITSM processes, escalation matrices, and clinical safety guardrails.

Job Description (Scope‑Aligned)

The Clinical Support Service Desk Analyst supports in‑scope clinical applications, devices, and access services used in patient care environments. The role focuses on intake, triage, coordination, and resolution of incidents and service requests that impact clinicians, nurses, lab staff, and other clinical users.

The analyst ensures all clinical issues are handled with heightened urgency, accuracy, and communication discipline, recognizing the potential impact to patient safety and care delivery. The role follows approved ITSM workflows, clinical escalation protocols, and security requirements, and works closely with resolver teams, command center, and major incident management during high‑impact events.

This role requires accountablity for end‑to‑end ownership of the support experience until resolution or handoff.

Key Responsibilities

Serve as the primary point of contact for clinical users reporting incidents or requesting support
Accurately authenticate users and log incidents and service requests in the ITSM system
Perform initial triage with a clinical impact lens, ensuring correct prioritization and routing
Resolve L1/L2 clinical support issues within approved scope and procedures
Follow defined clinical escalation paths for patient‑impacting or time‑sensitive issues
Coordinate with resolver teams, command center, and onsite support as required
Maintain clear, timely communication with clinical users through resolution
Adhere to security, privacy, and access control procedures for clinical systems
Support major incidents by providing clinical impact context and coordination
Ensure complete and accurate documentation for audit, compliance, and reporting
Contribute to knowledge articles and continuous improvement initiatives related to clinical support

Skill Requirements

Core Skills

Strong experience in Service Desk or Clinical IT Support roles
Solid understanding of ITSM processes (Incident, Request, Major Incident handling)
Ability to triage issues with urgency and accuracy in high‑pressure environments
Excellent communication skills with clinicians and non‑technical users
Strong documentation and ticket hygiene discipline

Technical / Functional

Experience supporting clinical or patient‑facing applications and workflows
Familiarity with access management, authentication, and security‑sensitive requests
Ability to coordinate across multiple technical teams and locations
Understanding of escalation models in regulated environments

Preferred Experience

✅ Life Sciences or Healthcare IT support experience is strongly preferred
✅ Exposure to clinical environments such as hospitals, labs, or patient care settings
✅ Experience supporting regulated systems where uptime and accuracy are critical

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $38,000.00 - $62,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Work Location: On the road

Quick Apply

Refine Your Search

intake clinician jobs in north carolina

Service Desk Analyst

Prior Authorization Systems Technician

Remote Licensed Clinical Mental Health Counselor (LCMHC)

Intake Psychotherapy Clinician - Atrium Health Developmental Pediatrics

Outpatient Mental Health Therapist (Associate Level Welcome)

Remote Certified Sex Offender Treatment Professional (CSOTP)

Remote Therapist - North Carolina

Intake Coordinator - Charlotte, NC

Remote Clinical Social Work/Therapist, LCSW

Mental Health Clinician, School Based (26-27)

Care Management / Intake Coordinator

Home Health Intake and Scheduling Coordinator

Contract Mental Health Clinician Veteran Focus

Intake Specialist- Evenings

Licensed Mental Health Counselor Associate

Licensed Mental Health Clinician

Chronic Practice Liaison - North Carolina

Clinician / DHH / Deaf and Hard of Hearing Services / Charlotte Office

Community Intake Clinician

New Grad Licensed Therapist Resident

I want to receive the latest job alert for intake clinician in north carolina

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