Top 27 Overnight call center remote Jobs in North Carolina

HCIT Support Specialist - Overnight Shift
Konica Minolta Healthcare Americas —Garner, NC
- 8 hour shift
- Remote
- HIPAA
- Research
- Mid-level
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4d
SUPERINTENDENT - Fire Alarm, Supression Sytems, Data Centers
Greenfield Partners Inc. —Charlotte, NC
- $44 - $50 an hour
- Overtime
- Background check
- Customer service
- 5 years
- Health savings account
- Health insurance
Quick Apply
12d
Organ Administrator on Call (AOC) - Night Shift
HonorBridge —Raleigh, NC
- 12 hour shift
- Remote
- Bachelor's degree
- Senior level
- 4 years
- Health savings account
- Health insurance
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4d
High Ticket Sales Closer - Remote
Curvion Blue —Charlotte, NC
- $90,000 - $300,000 a year
- Choose your own hours
- Remote
- Mid-level
- 2 years
- Communication skills
- Flexible schedule
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Assistant Regional Sales Manager - Eastern U.S. (Remote)
Alta Cima Corp. —Charlotte, NC
- $120,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Sales Development Representative
Curvion Blue —Charlotte, NC
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Opportunities for advancement
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Network and Systems Services Manager
University of North Carolina System —North Carolina
- Weekends as needed
- System design
- Master's degree
- Supervising experience
MECK Pre-K Success Coach
Ascend Nonprofit Solutions —Charlotte, NC
- $60,000 - $65,000 a year
- Weekends as needed
- School experience
- Classroom
- Ability to walk for extended periods
Quick Apply
12d
Rare Disease Business Manager, Alpha1 Charlotte, NC
Takeda Pharmaceutical —North Carolina
- $66.11 - $90.91 an hour
- Weekends as needed
- Remote
- 18 years or older
- Clean driving record
- Up to 50% travel
- Paid holidays
- Disability insurance
Travel RN - Med/Surg Tele
American Traveler —Shelby, NC
- $1,764.28 a week
- 12 hour shift
- 18 years or older
- RN License
- BLS Certification
- Free parking
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Vaccine Specialist, Pediatric- Chattanooga & Knoxville, TN
GlaxoSmithKline —Durham, NC
- Full-time
- Internal Medicine
- Mid-level
- Analysis skills
12d
Musculoskeletal (MSK) Radiologist – Partnership Track
Charlotte Radiology —Charlotte, NC
- Full-time
- Neurology
- Pediatrics
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Hospital Medical Leader (DVM) and/or Experienced Associate Veterinarian
Petco —Huntersville, NC
- Full-time
- Mid-level
- In-person
- Paid parental leave
- Health insurance

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SUPERINTENDENT - Fire Alarm, Supression Sytems, Data Centers
Greenfield Partners Inc. —Charlotte, NC
Take a lead role at customer sites, providing oversight and direction to other ORR technicians or sub-contractors. Fire alarm programming: 3 years (Required).
$44 - $50 an hour
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Electrical Superintendent
Kodiak Labor Solutions —Wake County, NC
Strong candidates may bring transferable experience in commercial electrical construction, industrial electrical construction, electrical field supervision,…
$100,000 - $110,000 a year
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overnight call center remote jobs near north carolina

HCIT Support Specialist - Overnight Shift

Konica Minolta Healthcare Americas -
Garner, NC

Quick Apply

Job Details

4 days ago

Qualifications

Network troubleshooting
Server troubleshooting
Windows
Managing clients in a customer support role
Programming languages
Health information interoperability
DICOM
IT experience within healthcare
Customer support
Picture archiving and communication systems (PACS)
Medical terminology
System security

Full Job Description

Healthcare IT (HCIT) Support Specialist – Overnight Shift
We are seeking an HCIT Support Specialist to join our Healthcare IT Support team. This position works an overnight schedule of five 8-hour shifts per week.

The Healthcare IT Support Specialist identifies, analyzes, troubleshoots and resolves technical issues from internal and external customers pertaining to technical healthcare products and services including software and hardware platforms. Assists customers by phone, email and chat in an inbound technical contact center (helpdesk) environment. Support specialists communicate with end users and distributors as well as inter-departmentally, entering issues and supporting documentation into a ticketing system.

The HCIT Support Specialist is responsible for assisting Customers with questions about the software and hardware of our products as well as troubleshoot issues as they arise. The Specialist will also:

Respond to phone, email, and chat requests in a prompt, professional, effective, courteous and friendly manner
Investigate, identify, troubleshoot, and solve technical issues for external and internal customers
Assist end users with administration of supported software products
Use remote access software and other monitoring and management tools to effectively diagnose issues
Take ownership of reported issues from start to finish, including escalations when necessary
Work with 3rd party integration partners/software vendors to resolve reported issues
Install/re-install and configure software & software components related to HCIT products and integrations
Assist customers with questions about the software and computing platforms in both written and verbal formats
Create, edit, and track effective documentation of client interactions in a single CRM database to ensure accurate information is available for other resources
Share knowledge and cross-train others on technical solutions, within cross-functional teams and project teams
Understand processes and procedures thoroughly, and ensure communication is effective; inclusive of any interested parties dependent upon the situation
Maintain high level of situational awareness and demonstrate ability to shift task priorities based on immediate needs of the customer, team, department, and/or organization and to meet SLA’s
Understand priorities and demonstrate appropriate sense of urgency to each situation
Act as liaison between HCIT Support and other Departments (Sales, Engineering, Implementations, Development, etc.), escalating issues with guidance and helping to communicate and document resolutions
Provide remote support during scheduled after hours rotation (includes off-business hours, weekends & holidays)
- On-call rotation requires connectivity through mobile devices
Promote an inclusive environment and foster a team mentality
Act in a safe manner at all times and ensure colleagues do not put themselves or others at risk, as safety is everyone’s responsibilities
Perform other duties as assigned based on business need

Education: Associates’ degree in a technical, medical imaging, software or other relevant field with 1 to 3 years of technical customer service support experience (medical field preferred), or equivalent combination of education and applicable experience.

Required experience, knowledge, skills and abilities:

Helpdesk and/or Technical call center experience.
Ability to work hours between 8 AM and 8 PM EST Monday through Friday including shared on-call (24/7) rotation between 8 PM and 8 AM, weekends, and holidays.
Familiarity with medical environments, terminology, software, and workflows; i.e., DICOM, PACS, RIS, HL7, MWL, and others.
PACS basic usage experience
Proficiency with networking, Windows PC’s and Servers and troubleshooting tools.
Working knowledge of relational databases (SQL and/or PostgreSQL), query languages and scripting.
Exceptional customer service skills with ability to effectively communicate verbally and in written form in a consistently dependable and professional manner.
Knowledge of healthcare-related security standards (HIPAA, HITECH, GDPR, etc.)
Ability to research and dig for effective resolutions, and then deliver results in a poised and professional manner.
Aggressive learner with the ability to research and dig for innovative solutions in a rapidly evolving industry.
Ability to resolve customer issues without impacting process, procedures and product integrity.
Excellent deductive reasoning and troubleshooting skills.
Ability to respond to frequent demands from multiple customers and work in a fast paced and multi-tasked work environment both independently and as a member of a team.

Preferred Skills and Abilities:

MSP and RMM experience
Enterprise-level system administration (new user setup, security roles and permissions, etc.)
SQL DBA or equivalent
CRM Administration
Support of custom software & experience working with development teams
Knowledge of Opal-RAD and/or EXA Software
LDAP integration
Programming experience (Powershell, Python, Java, SQL stored procedures, etc.)

Technical writing skills
Peer training experience
Organizing/planning ability
Call center administration

Travel Requirements: Domestic travel less than 5% for product training purposes.

Quick Apply

Refine Your Search

overnight call center remote jobs in north carolina

HCIT Support Specialist - Overnight Shift

SUPERINTENDENT - Fire Alarm, Supression Sytems, Data Centers

Organ Administrator on Call (AOC) - Night Shift

High Ticket Sales Closer - Remote

Assistant Regional Sales Manager - Eastern U.S. (Remote)

Sales Development Representative

Network and Systems Services Manager

MECK Pre-K Success Coach

Rare Disease Business Manager, Alpha1 Charlotte, NC

Travel RN - Med/Surg Tele

Vaccine Specialist, Pediatric- Chattanooga & Knoxville, TN

Musculoskeletal (MSK) Radiologist – Partnership Track

Hospital Medical Leader (DVM) and/or Experienced Associate Veterinarian

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