Top 34708 Product support Jobs in North Carolina

Support - Product Support Specialist
Aline —North Carolina
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Customer Service / Tech Support Rep – Financial (Remote)
Concentrix —North Carolina
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
7h
Associate Production Engineer
Opto-Alignment Technology —Indian Trail, NC
- $50,000 - $75,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply
IT Consultant V (Enterprise Architecture)
Kaiser Permanente —Greensboro, NC
- $121,000 - $156,530 a year
- Full-time
- Computer Science
- Office
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
10d
Workforce Optimization Scheduler
Perdue Farms Inc —Lewiston Woodville, NC
- $68,000 - $102,000 a year
- Full-time
- Background check
- Oracle
- OSHA
- Health savings account
- Relocation assistance
Quick Apply
Inside Sales Representative
ARC3 GASES Inc —Swannanoa, NC
- Full-time
- CDL B
- 18 years or older
- Clean driving record
- Wellness program
- Health savings account
Quick Apply
Calibration Sales & Services
Hoffer Flow Controls Inc —Elizabeth City, NC
- Up to 50% travel
- Mid-level
- Office
Quick Apply
3d
Hair Stylist- $25 - 35/hr - We Pay Tips Daily
FS Cut & Color North Carolina —Cary, NC
- $25,000 - $45,000 a year
- Full-time
- Cosmetology License
- Hair styling
- In-person
- Store discount
- Continuing education credits
Quick Apply
Residential Service Electrician and Sales Professional
Mr. Electric —Chapel Hill, NC
- $55,000 - $150,000 a year
- Full-time
- Background check
- English
- Residential
- Health insurance
- Dental insurance
Quick Apply
Design Engineer
Lee Spring Company LLC —Greensboro, NC
- $55,000 - $65,000 a year
- Weekends as needed
- Bachelor of Science
- Engineering
- Mid-level
Quick Apply
Certified Financial Planner
Linden Thomas & Co —Charlotte, NC
- Full-time
- Data analysis skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Production Quality Technician Night Shift Bilingual
Confidential —Pembroke, NC
- From $24 an hour
- Extended hours
- Spanish
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Regional Overnight Driver
Leggett & Platt Inc. —Statesville, NC
- $100,000 - $140,000 a year
- Overnight shift
- Mid-level
- Residential
- CDL
- Disability insurance
- Health insurance
Quick Apply
Quality Assurance Engineer
Voltage LLC —Timberlake, NC
- Full-time
- Ability to walk for extended periods
- Engineering
- Mid-level
- Health savings account
- Relocation assistance
Quick Apply
Retail Merchandiser - Weekends
SAS Retail Services —Wesley Chapel, NC
- $18 an hour
- Part-time
- 18 years or older
- Merchandising
- No experience needed
11h
Electrical Estimator
Infinity Contractors —Belmont, NC
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Flooring Estimator
Brock Contract Services —Raleigh, NC
- From $60,000 a year
- Overnight shift
- Spanish
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Product Engineer
GENESIS PRODUCTS LLC —Mocksville, NC
- Engineering
- Mid-level
- 3 years
Quick Apply
Project Manager
Wasatch Photonics —Morrisville, NC
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Electronics Technician (2 year Associates in Electronics and Surface Mount Exp.)
RDM Industrial Electronics —Nebo, NC
- $22.38 - $30.16 an hour
- Full-time
- Inventory management
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply

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Support - Product Support Specialist

Aline -
North Carolina

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

product support jobs in north carolina

Support - Product Support Specialist

Customer Service / Tech Support Rep – Financial (Remote)

Associate Production Engineer

IT Consultant V (Enterprise Architecture)

Workforce Optimization Scheduler

Inside Sales Representative

Calibration Sales & Services

Hair Stylist- $25 - 35/hr - We Pay Tips Daily

Residential Service Electrician and Sales Professional

Design Engineer

Certified Financial Planner

Production Quality Technician Night Shift Bilingual

Regional Overnight Driver

Quality Assurance Engineer

Retail Merchandiser - Weekends

Electrical Estimator

Flooring Estimator

Product Engineer

Project Manager

Electronics Technician (2 year Associates in Electronics and Surface Mount Exp.)

I want to receive the latest job alert for product support in north carolina

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