Top 40 Scheduling/dispatch coordinator Jobs in North Carolina

Service Scheduling & Dispatch Coordinator
Fields Plumbing & Heating Company, Inc. —Sanford, NC
- $43,000 - $45,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Scheduling Coordinator
J\'s HVAC Unlimited —Mount Airy, NC
- Full-time
- Office
- 3 years
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Aircraft Dispatch Coordinator
PSA Airlines —Charlotte, NC
- Full-time
- 18 years or older
- Pass drug screening
- Mid-level
Fire Repair Scheduling Coordinator II
Johnson Controls —High Point, NC
- $18 - $31 an hour
- Full-time
- Oracle
- Mid-level
- Associate's degree
- Paid training
- Wellness program
Dispatch / Scheduler
Kerr Area Rural Transit —Henderson, NC
- $14 - $15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Service Coordinator / Dispatcher
WMH —Charlotte, NC
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
13d
Service Coordinator / Dispatcher
Wheeler Material Handling —Charlotte, NC
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
13d
Service Coordinator
Berico Heating and Cooling —Greensboro, NC
- $20 - $25 an hour
- Full-time
- Background check
- Mid-level
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
13d
Crew Scheduler
PSA Airlines —Charlotte, NC
- Full-time
- Customer service
- Computer literacy
- Pass drug screening
- On-the-job training
Rental Operations Coordinator
Wheeler Material Handling —Charlotte, NC
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Profit sharing
- Paid holidays
13d
Customer Service Dispatcher & Sales Coordinator on site
MG3HVAC LLC —Charlotte, NC
- $20 - $25 an hour
- Full-time
- Office
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Rental Operations Coordinator
WMH —Charlotte, NC
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Profit sharing
- Paid holidays
Quick Apply
13d
Service Coordinator
Nixon Power Services —Charlotte, NC
- Full-time
- Mid-level
- 3 years
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Office Manager/Coordinator
The Glass Guru of Durham —Durham, NC
- $20 - $26 an hour
- Full-time
- Background check
- Google Workspace
- Mid-level
- Paid time off
- Opportunities for advancement
Quick Apply
3d
Department Coordinator / Dispatcher - Residential Department
DH Pace —Charlotte, NC
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Transportation coordinator
Ridge Valley Center for Nursing and Rehabilitation —Wilkesboro, NC
- Full-time
- English
- Mid-level
- Analysis skills
Quick Apply
14d
Service Coordinator
FIRSTCALL MECHANICAL GROUP LLC —Charlotte, NC
- Mid-level
- Office
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Client Service Coordinator
Pool Scouts of Lake Norman —Charlotte, NC
- $20 an hour
- Part-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Fleet Operations Specialist
Wheeler Material Handling —Charlotte, NC
- $22 - $26 an hour
- Full-time
- Microsoft Outlook
- Customer service
- ERP systems
- Profit sharing
- Paid holidays
13d
Fleet Operations Specialist
WMH —Charlotte, NC
- $22 - $26 an hour
- Full-time
- Microsoft Outlook
- Customer service
- ERP systems
- Profit sharing
- Paid holidays
Quick Apply
13d

I want to receive the latest job alert for scheduling/dispatch coordinator in north carolina

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

scheduling/dispatch coordinator jobs near north carolina

Service Scheduling & Dispatch Coordinator

Fields Plumbing & Heating Company, Inc.
Sanford, NC

Quick Apply

Job Details

Full-time
$43,000 - $45,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Stress management
Phone communication
Attention to detail
Organizational skills
In-home experience

Full Job Description

Position Overview

We are seeking a highly organized, fast-paced, and customer-focused Scheduling & Dispatch Coordinator to join our team. This individual will play a critical role in daily operations by managing inbound calls, scheduling service appointments, coordinating technicians, and ensuring customers receive timely and professional communication throughout the service process.

This position requires exceptional multitasking skills, strong communication abilities, and the ability to remain calm and professional in high-pressure situations. The ideal candidate must be comfortable handling customers, coordinating multiple departments simultaneously, and adapting quickly to scheduling changes throughout the day.

This role also includes participation in our after-hours emergency dispatch rotation.

Core Responsibilities

Customer Communication

Answering incoming phone calls professionally and efficiently
Schedule plumbing, HVAC, and electrical service calls
Gather accurate customer information and service details
Handle customer concerns and occasional escalated or disgruntled customer interactions professionally
Maintain consistent communication with customers regarding:
Technician arrival times
Schedule delays
Earlier-than-expected availability
Emergency scheduling updates

Scheduling & Dispatch Coordination

Utilize ServiceTitan software to:
Schedule service calls
Assign technicians appropriately
Route calls to the correct department
Adjust and manage daily schedules in real time
Coordinate with field technicians throughout the day
Assist with dispatch board management as needed
Monitor technician progress and schedule flow
Reassign or manipulate schedules when necessary to maximize efficiency and customer satisfaction
Ensure technicians and customers remain informed simultaneously throughout the service process

After-Hours Emergency Coordination

This position includes after-hours phone coverage responsibilities.

After-Hours Coverage Schedule

Monday–Thursday: 5:00 PM – 8:00 PM
Friday: 4:00 PM – 8:00 PM
Saturday & Sunday: 8:00 AM – 8:00 PM

After-Hours Responsibilities

Answer incoming emergency service calls
Explain and disclose emergency service fees to customers or property management companies
Obtain customer approval for emergency dispatch pricing
Coordinate with the appropriate on-call technician and department
Schedule and dispatch emergency calls
Maintain communication between the technician and customer until service is completed or fully coordinated

Required Skills & Qualifications

Preferred Experience

Previous dispatching, scheduling, or customer service experience preferred
Experience in home services, trades, or service-based industries strongly preferred
Experience using ServiceTitan or similar dispatching software is highly preferred

Required Skills

Strong multitasking and organizational abilities
Ability to work effectively in a fast-paced environment
Excellent phone and communication skills
Ability to remain calm under pressure
Strong problem-solving and decision-making abilities
Ability to manage multiple conversations and priorities simultaneously
Professional demeanor with customers and employees
Reliable, detail-oriented, and team-focused

Schedule

Standard Office Hours

Monday–Thursday: 7:30 AM – 4:00 PM
Friday: 7:30 AM – 3:00 PM

Additional Requirements

Participation in after-hours phone coverage as assigned
Availability during high-volume periods or operational needs

About Our Company

We are a full-service residential and commercial trade company providing:

Plumbing Services
Heating & Air Conditioning (HVAC)
Electrical Services

Our team operates in a fast-paced, customer-focused environment where communication, accountability, and teamwork are critical to success.

Pay: $43,000.00 - $45,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

scheduling/dispatch coordinator jobs in north carolina

Service Scheduling & Dispatch Coordinator

Scheduling Coordinator

Aircraft Dispatch Coordinator

Fire Repair Scheduling Coordinator II

Dispatch / Scheduler

Service Coordinator / Dispatcher

Service Coordinator / Dispatcher

Service Coordinator

Crew Scheduler

Rental Operations Coordinator

Customer Service Dispatcher & Sales Coordinator on site

Rental Operations Coordinator

Service Coordinator

Office Manager/Coordinator

Department Coordinator / Dispatcher - Residential Department

Transportation coordinator

Service Coordinator

Client Service Coordinator

Fleet Operations Specialist

Fleet Operations Specialist

I want to receive the latest job alert for scheduling/dispatch coordinator in north carolina

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected