Top 24 Service desk technician Jobs in North Chicago, Il

Onsite IT Support Technician - L1
EXCALTECH —Waukegan, IL
- $35,000 - $45,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
IT Specialist / Helpdesk Technician - Remote
Connection —Schaumburg, IL
- Full-time
- Remote
- Azure
- Mid-level
- Windows
8d
IT Support Specialist
Aldridge Electric —Libertyville, IL
- $65,000 - $85,000 a year
- Construction site
- Research
- Mid-level
- Disability insurance
- Health insurance
Support Technician - Tier 1
HP Tuners LLC —Buffalo Grove, IL
- $50,000 - $55,000 a year
- Computer literacy
- Windows
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Service Desk Technician
NET56 —Deer Park, IL
- $50,000 - $55,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
8d
Desktop Support Engineer (Full-Time) Lake Forest – Illinois
Axiom Technologies —Lake Forest, IL
- Full-time
- Mid-level
- Windows
- 3 years
IT Helpdesk Technician
AKA Comp Solutions —Chicago, IL
- $15 - $20 an hour
- Full-time
- English
- Databases
- Communication skills
Quick Apply
14d
IT Service Desk Engineer
Impact Networking —Mettawa, IL
- $55,500 - $70,500 a year
- Full-time
- Azure
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
1d
Information Technology Support Technician
StratusComm, Inc. —Cary, IL
- $55,000 - $65,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician - Arlington Heights, IL
ESP Global Services Limited —Arlington Heights, IL
- $50,000 - $52,000 a year
- 8 hour shift
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Support Technician
Imperial Surveillance —Arlington Heights, IL
- $15 - $26 an hour
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Computer Technician
Niles Township High Schools District 219 —Skokie, IL
- Online Application
- Writing skills
- Basic math
- Research
1d
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Help Desk Technician
Bystronic Inc —Hoffman Estates, IL
- $50,000 - $55,000 a year
- Full-time
- Engineering
- ERP systems
- Mid-level
Quick Apply
Application Support Technician - Supply Chain
Ovation Workplace Services Inc —Northbrook, IL
- $20 - $23 an hour
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
11d
Weekend Computer Operator
Sonoma Consulting Inc. —Glenview, IL
- Weekends as needed
- 5 years
- Computer literacy
- Office
Quick Apply
IT Tier 2 Support Technician
Novaspect, Inc. —Schaumburg, IL
- $30 - $34 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Tuition reimbursement
Quick Apply

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service desk technician jobs near north chicago, il

Onsite IT Support Technician - L1

EXCALTECH -
Waukegan, IL

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Job Details

Permanent | Full-time
$35,000 - $45,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Customer communication
In-person customer service
Windows
Network infrastructure
Company vehicle operation
Driver's License
Email configuration (technical support)
Desktop (troubleshooting support)
Customer support ticket management
Networking equipment (troubleshooting support)
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

Onsite IT Support Technician

ExcalTech is a rapidly expanding, award-winning managed IT services provider focused on cybersecurity. With a successful 31-year track record, we deliver best-in-class service to mid-market clients throughout Illinois, Wisconsin, and Florida.

Due to rapid growth, we are seeking an Onsite IT Support Technician to serve as the primary IT presence at a client location. The role provides hands-on end-user support, maintains onsite technology, and coordinates with ExcalTech’s service desk and engineering teams.

Role Summary:

Serve as the primary IT presence at a client site, delivering hands-on end-user support, keeping onsite technology running smoothly, and partnering with ExcalTech’s service desk and engineering teams to resolve and prevent issues.

Work Location & Travel:

This role is based full-time onsite at a client location (40 hours per week). Limited travel to other client sites or ExcalTech offices may be required as needed. A company vehicle is provided for business-related travel.

On-Call Rotation:

This position participates in an on-call rotation to support client needs outside of normal business hours, including nights and weekends as scheduled.

Differentiators:

· Act as the face of IT onsite, building strong relationships with client stakeholders and end users.

· Resolve issues efficiently at the point of contact while maintaining strong documentation and escalation discipline.

· Identify recurring issues and recommend proactive improvements to enhance stability and user experience.

Responsibilities:

· Provide onsite desktop and end-user support for hardware, software, and peripherals.

· Troubleshoot Windows OS, Microsoft 365, and line-of-business applications.

· Handle user onboarding/offboarding, account setup, and access management.

· Maintain and deploy workstations, laptops, and related equipment.

· Support printers, conference rooms, and basic network connectivity issues.

· Create, update, and resolve service tickets in accordance with company processes and SLAs.

· Escalate complex issues to service desk or engineering teams as needed.

· Assist with onsite implementation of projects, upgrades, and migrations.

· Maintain accurate asset inventory and documentation for client environments.

Required Skills:

· 2–5 years of IT support experience in a professional environment.

· Strong troubleshooting skills across hardware, operating systems, and applications.

· Microsoft 365 administration experience (Exchange, Teams, SharePoint).

· Familiarity with Active Directory and/or Microsoft Entra ID.

· Basic networking knowledge (DHCP, DNS, TCP/IP, Wi‑Fi).

· Experience with ticketing systems and service delivery processes.

· Strong communication and customer service skills.

· Ability to work independently in a client-facing environment.

· Valid driver’s license with acceptable driving record.

Preferred Skills:

· Experience in an onsite or dedicated support role.

· Familiarity with endpoint management and remote monitoring tools.

· Understanding of basic network infrastructure (switches, firewalls, VLANs).

· Certifications such as CompTIA A+, Network+, or Microsoft certifications.

What we offer:

· 20 days PTO and 14 paid holidays

· Medical, dental, and vision (50% employer-paid premium for employee and family)

· Life/AD&D, short-term disability, and long-term disability (100% employer-paid)

· Simple IRA with 3% company match

· Tuition reimbursement

· Career development, coaching, and unlimited training/certifications

Pay: $35,000.00 - $45,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

License/Certification:

Drivers License (Required)

Ability to Commute:

Waukegan, IL 60087 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk technician jobs in north chicago, il

Onsite IT Support Technician - L1

IT Specialist / Helpdesk Technician - Remote

IT Support Specialist

Support Technician - Tier 1

Service Desk Technician

Desktop Support Engineer (Full-Time) Lake Forest – Illinois

IT Helpdesk Technician

IT Service Desk Engineer

Information Technology Support Technician

Desktop Support Technician - Arlington Heights, IL

Support Technician

Computer Technician

Service Desk Technology Support Analyst

Help Desk Technician

Application Support Technician - Supply Chain

Weekend Computer Operator

IT Tier 2 Support Technician

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