Top 12 Desktop support technician Jobs in North Haven, Ct

Desktop Support Technician
Ovation Workplace Services —Berlin, CT
- $35,000 - $49,000 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Systems/Network Engineer
Clinical Insights, LLC —North Haven, CT
- $60,000 - $85,000 a year
- Full-time
- Customer service
- Mid-level
- Windows
- 401(k)
- Tuition reimbursement
Quick Apply
Desktop Support Technician
Bethany School District —Bethany, CT
- $22 an hour
- Part-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
Support Desk Technician
Complete Network Support —Branford, CT
- $46,000 - $55,000 a year
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Cell phone reimbursement
- Opportunities for advancement
Quick Apply
IT Service Technician
Wesleyan University —Middletown, CT
- $52,400 - $61,300 a year
- Full-time
- Background check
- Classroom
- Mid-level
- Relocation assistance
- Paid time off
3d
Help Desk Technician - Middletown, CT/On-Site
Software Technology Inc —Middletown, CT
- Full-time
- Office
- Windows
- Children
Quick Apply
Computer Technician
Nerds To Go - Corp - Guildford, CT —Guilford, CT
- $35,000 - $50,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Health insurance
- 401(k)
Quick Apply
Fleet Technician 2 (Experienced)
PepsiCo Beverages North America —Stratford, CT
- $42.01 an hour
- Evening shift
- CDL B
- 18 years or older
- Mechanic experience
- Health insurance
- Dental insurance
Copier Field Service Technician
Aztec —New Haven, CT
- $55,000 - $60,000 a year
- Clean driving record
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Technical Service and Order Fulfillment Associate
Naiad Dynamics US, Inc. —Shelton, CT
General knowledge of electrical, mechanical and hydraulic components, systems preferred. As a Technical Service and Order Fulfillment Associate at ND, you will…
Quick Apply
Desktop Support Technician
Ovation Workplace Services —Berlin, CT
Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site…
$35,000 - $49,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for desktop support technician in north haven, ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near north haven, ct

Field Service Technician jobs in New Haven, CT

Desktop Support Technician jobs in Berlin, CT

Support Technician jobs in Branford, CT

IT Technician jobs in Middletown, CT

Field Service Technician jobs in Jersey City, NJ

Field Service Technician jobs in Plano, TX

Customer Service jobs in Detroit, MI

Sterile Processing Technician jobs in New Jersey

Field Service Technician jobs in Grand Junction, CO

Field Service Technician jobs in Cape Girardeau, MO

Ophthalmic Technician jobs in Portland, OR

Desktop Support Technician jobs in Tysons, VA

Desktop Support Technician jobs in Arlington, TX

Desktop Support Technician jobs in Knoxville, TN

Desktop Support Technician jobs in Duluth, GA

Fintech Customer Support jobs in Remote

Hospital Desktop Support jobs in California

Desktop Support jobs in Tulsa, OK

It Technician jobs in Vancouver, WA

Hvac Technician jobs in Hermiston, OR

Desktop Support Technician

Ovation Workplace Services -
Berlin, CT

Quick Apply

Job Details

Full-time
$35,000 - $49,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Endpoint Security
Desktop support
Computer Science
Smartphone (troubleshooting support)
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Microsoft System Center
User training (technical support)
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Mobile device management
ServiceNow
Productivity software
Desktop administration
Associate's degree
Ticketing system technical support
Information Technology

Full Job Description

POSITION DESCRIPTION

Desktop Support Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Provide foundational support for macOS environments to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Type: Full-time

Pay: $35,000.00 - $49,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

ServiceNow: 3 years (Required)
SCCM: 3 years (Required)
Desktop support: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in north haven, ct

Desktop Support Technician

Systems/Network Engineer

Desktop Support Technician

Support Desk Technician

IT Service Technician

Help Desk Technician - Middletown, CT/On-Site

Computer Technician

Fleet Technician 2 (Experienced)

Copier Field Service Technician

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for desktop support technician in north haven, ct

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected