Top 7 help desk manager Jobs in north haven, ct

Manager of Customer IT Services (Hybrid - New Haven, CT)
Clinical Health Network —New Haven, CT
- $82,000 - $122,500 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance
8d
Technology Specialist
East Haven Public Schools —East Haven, CT
- $57,625.83 a year
- School experience
- Classroom
- Google Workspace
2d
IT Manager
Metal Finishing Technologies LLC —Bristol, CT
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
Help Desk Technician - Middletown, CT/On-Site
Software Technology Inc —Middletown, CT
- Full-time
- Office
- Windows
- Children
Quick Apply
IT Manager of End User Systems & Support
Bigelow Tea —Fairfield, CT
- 7 years
- Inventory management
- Mid-level
Quick Apply
IT Field Support Manager
Allegiance Trucks —Bridgeport, CT
- Full-time
- Pass drug screening
- Mid-level
- Military encouraged
- Health insurance
- Dental insurance
Quick Apply

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Manager of Customer IT Services (Hybrid - New Haven, CT)

Clinical Health Network -
New Haven, CT

Apply Now

Job Details

Full-time
$82,000 - $122,500 a year
8 days ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Customer communication
Technical engineering
On-site technical support
Defect resolution root cause analysis
Financial model construction
Financial model development
Managing clients in a customer support role
Customer support ticket management
Delegation
Project stakeholder communication
Program budgeting
Organizational budget management
Ticketing system technical support

Full Job Description

Hybrid - New Haven, CT

Information Technology – Management /

Full-Time /

Hybrid

The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States.

CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health equity in our organization.

The Manager of Customer Information Technology (IT) Services is responsible for management support of a designated customer within the context and framework of standardized services provided by Clinical Health Network (CHN). Under the guidance of the CHN Senior Director of Customer IT Services, this position will be responsible for delivering a full spectrum of IT services to their customer(s), with a focus on customer satisfaction and operational efficiency. The Manager of Customer IT Services will provide direct, hands-on technical support and liaise with members of the CHN IT team to advocate for the individual needs of their customers. This role will partner with leadership, at both CHN and their client, and the CHN Customer Success team to ensure a near-time understanding of their customer’s business needs.

The Manager of Customer IT Services will serve as a liaison with key vendors, supporting the enforcement of IT standards across vendor ecosystems. This role will monitor and evaluate the performance of key vendors and CHN services against established expectations, partnering with CHN management and the Senior Director to drive service alignment and optimization, and help ensure strong client satisfaction.

The Manager of Customer IT Services must be process- and data-driven, championing the redesign and operationalization of workflows that improve efficiency both within the customer environment and across CHN. In this role, they will oversee the customer’s broader IT project portfolio, provide input on new initiatives in coordination with the customer and CHN’s Project Manager, and lead or share responsibility for any resources assigned to support the customer.

Working closely with the Senior Director of Customer IT Services, the Manager of Customer IT Services will help guide the customer’s IT project portfolio by exercising strong judgment, setting priorities, and making sound decisions that balance operational needs, service standards, and strategic goals. This role will consult on new initiatives with the customer and CHN’s Project Manager, provide direction to assigned resources as appropriate, and ensure work remains aligned with customer expectations and CHN leadership priorities.

The Manager of Customer IT Services is a hybrid position and is expected to optimize travel to sites throughout the customer service area, leveraging resources as needed, but being available to travel when required with direction and approval from CHN’s leadership.

Essential Functions

Collaborate with CHN and Affiliate leadership to optimize the financial performance of the designated customer by aligning services with CHN’s standard offerings and architecture, and by evaluating and streamlining legacy services as appropriate.

Develop and maintain a detailed portfolio of applications and plans for each, with a focus on optimization and alignment with CHN standards and services

Champion CHN’s architecture, policies, procedures, and security standards. Lead and participate, as assigned by CHN, in customer technologyprojects

Remain current on relevant technologies required to understand customer and CHN operations. Hands-on technical experience is required to provide basic support services and engineering-level projects

Participate in assigned optimization workgroups to evolve global CHN services with respect to the customer’s business requirements

Attend internal CHN and customer meetings, as assigned

Manage/co-manage other misc. customer resources, as assigned by CHN

Manage program for the customer’s technology inventory in partnership with CHN

Delegates tasks to service desk employees effectively and actively participates in creating standard procedures to drive efficiency and excellence in service desk operations

Provides technical support for critical issues that cannot be resolved by service desk employees

Provide technical evaluation and recommendations for customer’s physical security systems, including but not limited to access control, video surveillance, and intrusion detection systems

Sets protocol for critical and high priority IT issues including communication strategy and expectations, on-call schedule, war room expectations,and postmortem analysis

In conjunction with CHN IT leadership, establishes routine KPI reports and creates protocol to share with internal and external stakeholders

Uses quantitative and qualitative data to assess trends and diagnose root causes to improve service delivery, and to demonstrate evidence of performance improvement and service delivery to identified stakeholders

Support identity and access management activities, including periodic access reviews and audit readiness for critical systems

Support EHR-related activities with an emphasis on security, access controls, and compliance

Support Security Risk Assessment of remediation activities and coordinate follow-up actions with CHN IT teams

Practices exemplary customer service skills and provides staff with real-time coaching and feedback to improve customer experience

Creates and promotes a culture of process and standards-based continuous improvement

Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community

Ensure compliance with all CHN policies, standards, information security requirements, and applicable state and federal regulations.

Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems

Provides positive and development feedback and accountability related to practices including, but not limited to, equity

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time.

Qualifications and Experience (Required)

Bachelor’s degree in Computer Science, a related field, or equivalent experience

Minimum of 5 years of experience of progressive responsibility in an Information Technology setting

Experience in financial modeling and budgeting

Broad technical experience commensurate with a hands-on technical expertise, stepping through the ranks to management and leadership

Ability to build relationships with stakeholders, including staff and external partners

Prior experience working as a Service Desk support specialist

Professional written and verbal communications skills

Proven ability to assess the criticality of problems and prioritize based on importance and urgency

Ability to lead in the event of emergencies

Demonstrated experience with remote troubleshooting in a multi-state/multi-location environment

Ability to maintain high workload throughput

Extensive experience with an enterprise-level ticketing system

Ability to work independently and with professional discretion

Excellent problem-solving skills

Moderate travel to designated affiliate locations

Demonstrated dedication to Planned Parenthood’s mission, vision, and values

Willingness to travel in accordance with the needs of the position. Compliance with all CHN travel policies, including safety guidelines while operating a personal vehicle

Qualifications and Experience (Preferred)

Relevant Microsoft certifications, CompTIA, and ITIL certification

Proven experience partnering with internal and external stakeholders to develop near‑term and forward‑looking technology recommendations that improve operational efficiency and customer satisfaction

Healthcare IT experience supporting clinical, administrative, or multi‑site healthcare operations, with an understanding of regulated environments and mission‑driven service delivery

Key Requirements

Commitment to advancing race(+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our societ

$82,000 - $122,500 a year

CHN believes in fair and equitable pay. Above is the pay range for this role. Please note that actual salaries may vary within the range, based on factors including, but not limited to, education, training, experience, professional achievement, and business need.Placement higher in the range is typically reserved for candidates with extensive, directly related experience and a demonstrated record of exceptional expertise.

CHN provides employees with a competitive benefits package; some highlights include the following:

Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire

Flexible Spending Accounts and Health Savings Account

Short-Term Disability and Basic Life & AD&D Insurance provided by CHN

Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost

Employee Assistance Program

Retirement Plan, 3% employer match after one year of service

Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays

Clinical Health Network for Transformation (CHN) is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including members from all racial and ethnic groups and members of the LGBTQIA+ community.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

help desk manager jobs in north haven, ct

Manager of Customer IT Services (Hybrid - New Haven, CT)

Technology Specialist

IT Manager

Help Desk Technician - Middletown, CT/On-Site

IT Manager of End User Systems & Support

IT Field Support Manager

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Qualifications and Experience (Preferred)

Key Requirements

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