Top 7 Customer success manager Jobs in North Logan, Ut

Customer Success Manager
CSC (Corporation Service Company) —Logan, UT
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Mid-level

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Customer Success Manager

CSC (Corporation Service Company) -
Logan, UT

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Job Details

Full-time

Qualifications

Managing customer accounts
Customer relationship building
Managing clients in a customer support role
B2B business model
Corporate sales environment
Cross-functional collaboration
Escalation handling
Analytics

Full Job Description

Customer Success Manager (West Coast)

Hybrid Work Model (3 days onsite, 2 days remote)
Location: Either Wilmington, DE or Logan, UT

Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT

We are currently seeking a Customer Success Manager for our Digital Brand Services (DBS) business division. As a Customer Success Manager in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This position requires extensive client contact, including some face- to -face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed.

What You'll Do For Us:

Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs;
Proactively educate clients about industry developments and potential impacts to their business and online strategy;
Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;
Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget;
Manage customer relationships to ensure retention and satisfaction in assigned accounts;
Partner with Sales to develop and execute on account plans;
Identify and help develop additional client contacts within assigned accounts:
Identify and generate new Sales leads;
Provide budget projections and conduct contract and price negotiations for assigned accounts;
Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and Excel
Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system
Keep up to date on industry news
Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars
Sharing sales, product knowledge and ideas with other team members

What technical skills, experience, and qualifications do you need?

3+ years B2B Account Management experience
Comfort and experience working with B and C-level executives
A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
Excellent analytical and problem-solving skills
Ability to think proactively and strategically to meet the clients’ needs
Relentless dedication to outstanding customer service
Ability to handle escalated client issues with a steady hand
Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet
Strong negotiation skills and business acumen
Quick learner with a demonstrated passion for technology and the Internet ecosystem
Ability to work as part of a team and collaborate effectively with colleagues
Salesforce CRM experience preferred, but not required
Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required

#LI-CS1

#hybrid

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