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Office Manager

NISMA THERAPY SERVICES LLC
Fairbanks, AK

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year
2 days ago

Benefits

Continuing education credits
Paid holidays
401(k)
Tuition reimbursement
Paid time off
401(k) matching
Opportunities for advancement
Flexible schedule

Qualifications

Project coordination
Administrative experience
High school diploma or GED

Full Job Description

Benefits:

401(k)
401(k) matching
Company parties
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Relocation bonus
Training & development
Tuition assistance

Nisma Therapy Services is an outpatient speech-language pathology and occupational therapy practice in Fairbanks, serving pediatric and adult patients across a growing caseload. We're building out our operational leadership team as the practice scales — and this role is central to that next chapter.

The Role

We're looking for an experienced, hands-on Office Manager to lead day-to-day operations at our Fairbanks clinic. You'll run the front office, own the schedule, supervise our two-person front-desk team, manage our building, and be the operational backbone that lets our clinicians focus on patient care.

This is a full-scope leadership role with real ownership from day one — not an entry-level administrative position. It's also a broad one. On any given day you might resolve a scheduling conflict, walk the building for a safety check, coordinate a repair quote, and plan a staff appreciation event. If you like variety and ownership, this role has both.

What You'll Own

Front Office & Scheduling

Supervise our front-desk team and daily coverage, and serve as the escalation point for patient issues
Own the daily schedule — filling openings, handling same-day changes, and applying our provider-matching guidelines
Manage the waitlist end to end: referrals filed correctly, clients contacted promptly, triage with clinical staff as needed
Oversee new-patient intake, insurance verification, and demographic accuracy

Revenue-Cycle Support

Own the pre-authorization process, including tracking approvals and renewals before they lapse
Manage patient financial agreements and time-of-service collections

Team Support & HR Logistics

Coordinate onboarding and offboarding for all new hires, clinical and non-clinical — equipment, logins, and orientation
Run our regular staff meetings, from agenda through follow-through on action items
Track staff trainings, compliance requirements, and license/CEU renewals until they're closed out
Oversee the timeclock day to day, flagging missed punches and overtime before they reach payroll
Maintain employee files, admin-staff PTO and coverage, and the paperwork side of non-clinical performance reviews
Be the first point of contact for day-to-day staff questions, and keep morale and appreciation on the calendar

Facilities & Building Operations

Own facility maintenance as an ongoing, tracked responsibility, and coordinate outside contractors — snow removal, cleaning, lawn care, and project work
Drive deferred-maintenance items from vendor outreach through quotes and a recommendation
Manage building access and the security system, including alarm response, and hold weather/emergency closure authority under our existing policy
Own therapy room configuration, equipment rearrangement, and our equipment sanitization and rotation program
Handle basic IT support, office mail, invoices and payments, workspace assignments, and vendor and software renewals

Safety, Policy & Compliance (Non-Clinical)

Own OSHA workplace safety compliance and day-to-day HIPAA physical safeguards
Enforce non-clinical facility standards, including food safety and therapy-space presentability
Support development and maintenance of non-clinical office policies

Budget, Community & Outreach

Participate in annual budget-setting for your areas and manage day-to-day department budgets, tracking spend and flagging overages
Organize community events end to end and own our monthly activities calendar
Maintain administrative-level relationships with our referral sources
Manage the practice's online presence, including website listings and social media

What We're Looking For

2+ years of office management or supervisory experience, ideally in a healthcare, clinical, or medical/dental setting
A true generalist — equally comfortable with patient-facing issues, basic IT troubleshooting, HR logistics, facilities and vendor coordination, and budget tracking
Comfort owning a complex daily schedule and making real-time judgment calls
Experience with EMR/scheduling systems (Prompt a plus, not required)
Strong organizational skills and a calm, solutions-first approach under pressure
Supervisory or team-lead experience preferred
High school diploma required; Associate's or Bachelor's degree a plus
Able to lift up to 50 lbs and move throughout the building regularly, given the facilities and equipment components of this role

What Success Looks Like

In your first 90 days, you'll take over front-desk supervision and daily scheduling, get fully up to speed on our systems and facility, and become the go-to person for day-to-day operational questions. From there the role grows — more ownership over scheduling policy, team support, facilities projects, and community coordination as you settle in.

Compensation & Benefits

$70,000–$75,000 annually, based on experience. Full-time, onsite in Fairbanks, Alaska.
Our benefits include:

Benefits Package
PTO and Holiday Pay
401K Matching
Continuing education / professional development support
Flexible Scheduling – Work-life balance that fits your lifestyle
Fun & Supportive Work Environment – Be part of a team that values collaboration and growth
Competitive Pay – We offer a highly competitive salary based on experience and qualifications
Supportive & Collaborative Team Environment
Opportunities to Work with Diverse Clients (Pediatrics to Adults)
Growth Opportunities Within the Company
Fun & Family-Oriented Workplace Culture
Professional Development Support

How to Apply

Send your resume and a short note about why this role interests you to [email protected]. We review applications as they come in and will reach out to schedule a conversation.

Equal Opportunity

Nisma Therapy Services is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. We are committed to providing reasonable accommodation to applicants and employees with disabilities — if you need an accommodation at any point in the process, let us know.

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front office manager jobs in north pole, ak

Office Manager

Office Manager

Assistant Store Manager

Store Manager

Guest Services Manager

Hotel Night Auditor

Kiosk Clerk

Business Development Manager

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What We're Looking For

What Success Looks Like

Compensation & Benefits

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