Under supervision and management of the loan officer, this position helps build a team with the goal of growing and expanding the team's business while ensuring the highest possible level of customer service to the team's clients.
Primary Duties:
- Assist loan officer in managing new and existing loan volume.
- Assist the loan officer with marketing their services.
- Maintain customer database and assist in marketing to previous mortgage customer to increase volume.
- Assist and maintain contact with clients, realtors, builders and others to maintain and deepen relationships to foster new business opportunities.
- Keep informed of the trends and developments in the general real estate industry as well as the changing rules and regulations pertaining to all 1st mortgage origination.
- Provide high level of assistance to internal and external customers in person and on the phone.
- Review all documents for completeness and compliance with investor requirements.
- Follow up on missing documents.
- Maintain comprehensive understanding of the loan origination process and all functions within the processing and closing departments.
- Ensure adherence to lending compliance requirements and internal procedures.
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Perform other duties as assigned.
Job Skills Required:
- Minimum of two years of mortgage banking experience.
- Working knowledge of standard loan products in the industry and familiarity with underwriting guidelines.
- Skills specific to mortgage origination and processing preferred.
- Excellent customer service and communication skills.
- Ability to work with Bell systems and procedures.
- Ability to support the loan officer in technology.
- Ability to function efficiently and effectively under deadlines and stress while maintaining a professional and mature profile.
- Bell Bank provides competitive compensation and an excellent benefits package.
If you love sales and are passionate about helping others purchase their dream home, consider a career with Bell Bank's mortgage team. You will work with colleagues in a first class culture that provides a family atmosphere, enjoy great benefits and provides a high level of service that makes each mortgage run smoothly - by sending closing packages five days before the closing, in-house underwriting and processing and having a support team to allow you to work efficiently.
Bell Bank Mortgage is backed by the financial strength of one of the nation's largest independently owned banks. Founded in 1966 in Fargo, North Dakota, Bell Bank has more than $14 billion in assets and full-service banking locations in Arizona, Minnesota and North Dakota. Bell has empowered more than $30 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.
Originally founded in 1880 by early Minneapolis civic leader David C. Bell, Bell's mortgage division today has thousands of family mortgages to its name. Bell Bank Mortgage has been in Arizona since 1997 and has several regional offices in the United States.
Bell Bank has been recognized as a top bank and a top financial workplace by American Banker, Forbes and Fortune, and has been named among America's top mortgage employers by National Mortgage Professional magazine.
If you want to work for a strong, growing, forward-looking organization with world-class employees, this is the place for you.
Bell's Values:
As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:
- Promoting and sustaining our family atmosphere.
- Providing unequaled personal service to each and every customer.
- Paying it forward.
Our Bottom Line:
Happy Employees! Happy Customers!
