Top 26 Department coordinator Jobs in Northampton Ma

Field Service Coordinator
New Communication Systems LLC dba ScentBridge —South Deerfield, MA
- $28.85 - $33.65 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
11d
Geriatric Support Services Coordinator
Access Care Partners —Holyoke, MA
- $24 - $26 an hour
- Full-time
- Hybrid work
- Background check
- Spanish
- English
- 403(b) matching
- Mileage reimbursement
Quick Apply
Resident Service Coordinator
Beacon Communities LLC —Springfield, MA
- $63,000 - $65,000 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health savings account
- Paid holidays
Quick Apply
Operations Coordinator / Highway Department Foreman
Town of Granville —Granville, MA
- $34 - $37 an hour
- Overtime
- CDL B
- Civil engineering
- Construction site
Quick Apply
13d
Tenancy Preservation Program PV - Service Coordinator
UpSide413 (Formerly Berkshire County Regional Housing Authority) —West Springfield, MA
- $45,000 - $50,000 a year
- Full-time
- Bilingual
- Experience working with individuals with disabilities
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
11d
Academic Department Coordinator - Environmental Studies
Amherst College —Amherst, MA
- $27 - $31 an hour
- Part-time
- Google Workspace
- Customer service
- ERP systems
2d
Academic Department Coordinator (Film & Media Studies, Education Studies, & Special Projects)
Amherst College —Amherst, MA
- $27 - $30 an hour
- Full-time
- Google Workspace
- Customer service
- ERP systems
Production Services Coordinator
Deerfield Academy —Deerfield, MA
- $28 - $40 an hour
- Overtime
- Customer service
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Academic Department Coordinator (American Studies and Anthropology/Sociology)
Amherst College —Amherst, MA
- $27 - $30 an hour
- Part-time
- Google Workspace
- Customer service
- ERP systems
14d
Service Coordinator
Encore Fire Protection —Holyoke, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Family Services Coordinator
HCS Head Start, Inc. —Springfield, MA
- $26.23 - $28.91 an hour
- Full-time
- Mid-level
- Reliable transportation
- Communication skills
- 403(b) matching
- Paid holidays
Quick Apply
2d
Resident Services Coordinator
Blue Castle Agency —Springfield, MA
- $55,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Customer Service & Sales Assistant/Coordinator
OriginLab Corporation —Northampton, MA
- Email
- Office
- Communication skills
- Entry level
- Disability insurance
- Health insurance
SERVICE APPOINTMENT COORDINATOR
GARY ROME HYUNDAI INC —Holyoke, MA
- $33,000 - $47,000 a year
- Google Workspace
- Dealership
- Computer literacy
- Paid training
- Paid holidays
Quick Apply
Community Life Service Coordinator
The Community Builders —Holyoke, MA
- Full-time
- Mid-level
- Leadership
Quick Apply
2d
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Northampton, MA
- $15.45 - $20.15 an hour
- Part-time
- Administrative experience
- Computer skills
- Communication skills
Patient Service/Front Desk Coordinator
MyEyeDr. —Northampton, MA
- $15.45 - $20.15 an hour
- Weekends as needed
- Administrative experience
- Computer skills
- Communication skills
- Paid holidays
- Health insurance
Lia Toyota Wilbraham - Appointment Coordinator/Service BDC
Lia Auto Group —Wilbraham, MA
- $35,000 - $40,000 a year
- Full-time
- Computer literacy
- Office
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Geriatric Support Services Coordinator - Bilingual English/Spanish
Greater Springfield Senior Services, Inc. (GSSSI) —Springfield, MA
- From $29.34 an hour
- Full-time
- Hybrid work
- Spanish
- Bachelor of Science
- English
- Free parking
- 403(b) matching
Quick Apply
Youth Service Coordinator
Center for Human Development —Springfield, MA
- $45,000 - $47,000 a year
- Full-time
- Clean driving record
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
1d

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Field Service Coordinator

New Communication Systems LLC dba ScentBridge
South Deerfield, MA

Quick Apply

Job Details

Full-time
$28.85 - $33.65 an hour
11 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Operations coordination planning
High school diploma or GED
Dispatching
Microsoft Teams
Cross-functional collaboration
Associate's degree
Air conditioning
Time management

Full Job Description

Job Summary

Location: South Deerfield, MA
Department: Field Services
Reports To: Director of Field Services

The Field Services Coordinator is responsible for coordinating the day-to-day operations of ScentBridge's field service team, ensuring exceptional customer service through efficient scheduling, proactive communication, and timely completion of installations, preventative maintenance, emergency service, and equipment replacements. This position serves as the central point of communication between customers, field technicians, sales, operations, and warehouse personnel to maximize technician productivity while delivering a best-in-class customer experience.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where priorities change throughout the day.

HVAC industry experience is preferred but not required. ScentBridge's scent diffusion systems integrate with commercial HVAC systems, and this position must effectively coordinate field technicians, understand HVAC terminology and equipment, and communicate confidently with customers, contractors, and facilities personnel.

Essential Responsibilities

Field Service Scheduling & Dispatch

Schedule and coordinate installation, preventative maintenance, repair, emergency service, and equipment replacement appointments.
Optimize technician schedules and travel routes to maximize productivity and minimize travel costs.
Monitor technician status throughout the day and adjust schedules as priorities change.
Coordinate after-hours and on-call service requests as needed.
Ensure customer commitments and service level expectations are met.

Customer Communication

Serve as the primary point of contact for incoming field service requests.
Communicate appointment confirmations, estimated arrival times, and schedule updates.
Proactively notify customers of delays or changes.
Coordinate access requirements with customer facilities and property managers.
Follow up with customers to confirm satisfaction after service visits.

Work Order & Equipment Management

Create, update, and close work orders in Acumatica Service Management.
Maintain accurate equipment records, including serial numbers, installation dates, warranty information, and service history.
Review technician service reports for completeness and accuracy.
Ensure labor, travel time, parts, and service notes are entered accurately.
Track open work orders and coordinate timely completion.

Preventative Maintenance Coordination

Manage recurring preventative maintenance schedules across the customer base.
Ensure maintenance visits are completed according to service agreements.
Coordinate seasonal maintenance campaigns and customer communications.
Monitor contract compliance and completion metrics.

Parts & Inventory Coordination

Coordinate with warehouse personnel to ensure technicians have the appropriate equipment, replacement parts, and fragrance oils before scheduled appointments.
Track inventory availability and special-order items.
Coordinate shipment of parts directly to customer sites when appropriate.
Schedule return visits when parts become available.

Technician Support

Provide technicians with complete work order information, customer history, equipment details, and installation requirements.
Assist technicians in resolving scheduling conflicts and customer issues.
Monitor technician productivity and daily workload.
Support new technician onboarding by coordinating schedules, equipment, and documentation.

Administrative & Reporting

Maintain accurate service records and customer information.
Generate reports related to technician utilization, open work orders, preventative maintenance completion, response times, and service trends.
Assist the Director of Field Services with workload forecasting and resource planning.
Identify opportunities to improve scheduling efficiency and customer satisfaction.

Qualifications

Education

· High school diploma or GED required.

· HVAC experience with licensing, certificate or equivalent is preferred. Associate's or bachelor's degree in Business, Operations, or similar field is preferred but not required.

· Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.

Experience

Minimum of 1 - 2 years of experience in field service coordination, dispatching, operations, customer service, or a related role.
Minimum of 3 years of experience in the HVAC industry required.
Experience coordinating commercial service technicians, preventative maintenance programs, and customer service.
Experience using ERP or field service management software, preferably Acumatica, is strongly preferred.

Required Skills

Exceptional organizational and time management skills.
Strong customer service and communication abilities.
Ability to prioritize multiple competing demands.
Detail-oriented with excellent follow-through.
Proficient in Microsoft Office Suite, especially Outlook, Excel, and Teams.
Comfortable learning new software and technology platforms.
Ability to work independently while collaborating across departments.
Professional demeanor with strong problem-solving skills.

Preferred Qualifications

Experience coordinating installation or service technicians.
Familiarity with preventative maintenance programs.
Experience with inventory or equipment management.
Knowledge of ERP systems and CRM software.
Understanding of logistics and route optimization.

Pay: $28.85 - $33.65 per hour

Work Location: In person

Quick Apply

Refine Your Search

department coordinator jobs in northampton ma

Field Service Coordinator

Geriatric Support Services Coordinator

Resident Service Coordinator

Operations Coordinator / Highway Department Foreman

Tenancy Preservation Program PV - Service Coordinator

Academic Department Coordinator - Environmental Studies

Academic Department Coordinator (Film & Media Studies, Education Studies, & Special Projects)

Production Services Coordinator

Academic Department Coordinator (American Studies and Anthropology/Sociology)

Service Coordinator

Family Services Coordinator

Resident Services Coordinator

Customer Service & Sales Assistant/Coordinator

SERVICE APPOINTMENT COORDINATOR

Community Life Service Coordinator

Patient Service/Front Desk Coordinator Part Time

Patient Service/Front Desk Coordinator

Lia Toyota Wilbraham - Appointment Coordinator/Service BDC

Geriatric Support Services Coordinator - Bilingual English/Spanish

Youth Service Coordinator

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