Top 18 Helpdesk manager Jobs in Northville Mi

IT Manager
Jars Cannabis —Troy, MI
- From $60,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
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Technology Operations Manager
Plante Moran —Southfield, MI
- $106,000 - $160,000 a year
- Full-time
- Hybrid work
- 11+ years
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
IT Manager
A123 Systems LLC —Novi, MI
- Online Application
- Hybrid work
- Google Workspace
- 7 years
- ERP systems
- Opportunities for advancement
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Customer Service Representative
Little Caesars/Blue Line Distribution —Detroit, MI
- Full-time
- High school diploma or GED
- Entry level
Information Technology Manager
Pensole Lewis College —Detroit, MI
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Manager, Human Resources, Compliance & IT
Mitsubishi Motors R & D of America, Inc. —Ann Arbor, MI
- Full-time
- Clean driving record
- 5 years
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Help Desk Agent - Level 1
SolvIT —Rochester Hills, MI
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Computer literacy
- Disability insurance
- Health insurance
10h
IT Support Specialist/Asset Management
Oakland University —Rochester, MI
- $25 an hour
- Temporary
- Mid-level
- University
- 1 year
Manager, Human Resources, Compliance & IT
Mitsubishi Motors North America, Inc. —Ann Arbor, MI
- Clean driving record
- 5 years
- Computer literacy
- Health savings account
- Disability insurance
7d
IT Support Specialist (Help Desk)
Weldaloy Specialty Forgings —Warren, MI
- $20 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- ERP systems
- Mid-level
- Work from home
Quick Apply
IT Supervisor II
Oakland County Michigan —Waterford, MI
- $115,006 - $154,085 a year
- Full-time
- Computer Science
- Word processing
- HIPAA
6h
IT Systems Administrator
KOSTAL of America, Inc. —Troy, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Team Lead / Support Lead IT Managed Services Help Desk
Stafford Gray —Detroit, MI
- Contract
- 7 years
- Windows
- Microsoft Office
Quick Apply
Manager, IT Support
Continental Services —Sterling Heights, MI
- Full-time
- Office
- 3 years
- Supervising experience
- Paid parental leave
- AD&D insurance
Quick Apply
Dealer Technologies Communications Manager
Stellantis —Auburn Hills, MI
- Google Workspace
- 3 years
- Master's degree
IT Systems Engineer – Microsoft 365 & Azure
KOSTAL of America, Inc. —Troy, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply

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IT Manager

Jars Cannabis -
Troy, MI

Quick Apply

Job Details

Full-time
From $60,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount

Qualifications

Technology purchasing
IT sourcing
Cloud identity and access management (IAM)
Systems integration
IT user and group management
Project management in technology
Wireless access points
Standard Operating Procedures (SOPs) implementation
Technical documentation
Wireless network configuration
Contract management in technology
Production systems
Policy & process development
Team management
Computer hardware
Azure AD
Vendor relationship management
Network infrastructure project management
Contracts
Technical writing
Negotiating purchasing contracts
Vendor contract management
Hardware management
Managing projects
Access control management
Supplier relationship management (SRM)
Standard operating procedures (SOPs)
Standard operating procedures drafting
Managing tech infrastructure teams

Full Job Description

JARS CANNABIS

IT Manager

www.shopjars.com

Department: Data and Systems

Reports To: Director of Data and Systems

Location: Troy, Michigan (Corporate)

Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

Position Summary

The IT Manager runs day-to-day IT for JARS across the corporate office and our retail locations. The role is mostly project work, not tickets. Our IT Technician handles tier-1 support well on her own and rarely needs escalation, so the IT Manager spends most of their time on infrastructure projects, system standardization, and vendor management. The IT Manager supervises the IT Technician and is the operational owner of every IT system the company runs.

Key Responsibilities

Systems Administration

Day-to-day administration of our Microsoft 365 and Entra ID tenant, including identity, groups, licensing, conditional access, and security policy
Manage the user, device, and access lifecycle across corporate and all retail locations
Maintain SSO and SCIM integrations between Entra and our business applications, and add new ones as we onboard new systems
Work with the Data and Systems team on identity-driven automation and provisioning

Network and Infrastructure

Manage and monitor the company network across all sites (our environment is primarily Ubiquiti for LAN, wireless, and firewalls)
Audit network health and security on a regular cadence and remediate findings
Source and contract internet service for new retail locations and corporate sites
Manage existing ISP contracts, renewals, and any service escalations

Telephony and Communications

Administer the voice platform used in stores, covering provisioning, call routing, hardware, and the vendor relationship
Manage the corporate cell phone fleet, including the carrier relationship, lines, devices, MDM enrollment, and cost control

Hardware and Procurement

Purchase computers, peripherals, networking gear, and IT-related equipment for corporate and retail locations
Set hardware standards, maintain an asset inventory, and plan refresh cycles
Negotiate with vendors and resellers, and track IT spend against budget

People and Process

Supervise the IT Technician, including priorities, coverage, performance, and professional development
Provide tier-2 and tier-3 escalation support and occasional after-hours coverage; day-to-day tickets remain with the IT Technician
Write and maintain SOPs for IT, covering onboarding and offboarding, network changes, incident response, hardware deployment, and vendor management
Identify manual work, standardize it, document it, and automate it where appropriate

What This Role Is Not

This is not a help-desk role. Ticket volume is low and our IT Technician handles it well on their own with very little escalation. Tickets are still a high priority, but they should not be the bulk of the work. The IT Manager spends most of their time on systems ownership, infrastructure projects, vendor management, and building the operational processes the IT department runs on.

Required Qualifications

Must be willing to submit to a background check
Hands-on experience administering Microsoft 365 and Entra ID in a production environment
Experience administering business networks, including switching, routing, wireless, and firewalls
Comfortable managing vendors, contracts, renewals, and procurement
Experience writing technical SOPs and operational documentation
Strong project management skills - able to scope, schedule, and deliver multi-site IT projects without daily oversight
Has supervised or mentored at least one direct report
Comfortable supporting distributed retail locations remotely with occasional site visits

Preferred Qualifications

Hands-on experience with Ubiquiti UniFi at multi-site scale
Working knowledge of SSO and SCIM provisioning between Entra and SaaS applications
Experience with a multi-site voice or contact-center platform such as Genesys, Zoom Phone, or RingCentral
Background in multi-site retail, hospitality, or a regulated industry
Familiarity with Intune or another MDM platform
Cannabis industry experience (nice to have, not required)

Work Atmosphere / Physical Demands

Primarily office-based at JARS corporate headquarters in Troy, Michigan
Occasional site visits to retail locations across Michigan
Requires prolonged use of a computer and standard office equipment
Occasional after-hours coverage for escalations or critical infrastructure work
Will require working varied hours as business needs and project timelines dictate

Why JARS Cannabis?

At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do.

Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities.
Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.
Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.
Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant environments and our approach to teamwork. We encourage our team members to bring their authentic selves to work and to enjoy the journey.
Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.

If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.

Apply today and become a part of the JARS Cannabis family!

Employee Benefits

Free Employee Assistance Program
Health, DentalVision Insurance (full-time employees only)
401(k) Plan
Paid Time Off
Employee Discount
Monthly Bonus Incentives
Internal Growth Opportunities
Voluntary Life InsuranceSupplemental Medical Insurance
Holiday Pay (select holidays only)
Bereavement Time Pay
Parental Leave

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Quick Apply

Refine Your Search

helpdesk manager jobs in northville mi

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IT Systems Administrator

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Position Summary

Key Responsibilities

What This Role Is Not

Required Qualifications

Preferred Qualifications

Work Atmosphere / Physical Demands

Why JARS Cannabis?

Employee Benefits

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