Top 33 Reservation agent Jobs in Norwalk, Ct

Guest Service Agent
The Watershed Hotel —Norwalk, CT
- Full-time
- Hotel
- Entry level
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9d
Front Desk Agent
EVEN Hotel by IHG Norwalk —Norwalk, CT
- $18 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Employee discount
- Opportunities for advancement
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Front Desk Agent
The Inn at Longshore —Westport, CT
- $19 an hour
- Weekends as needed
- Background check
- Hospitality
- Customer service
- Health insurance
- Dental insurance
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Air Specialist
Tauck —Wilton, CT
- Mid-level
- 2 years
Guest Service Agents
The Lloyd Hotel —Stamford, CT
- Full-time
- Hotel
- Entry level
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Night Auditor/Front Desk Agent
Delamar Hotel —Greenwich, CT
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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11d
Front Desk Agent
Ethan Allen Global, Inc. —Danbury, CT
- 8 hour shift
- Hotel
- Ability to stand for extended periods
- Entry level
- Health savings account
- AD&D insurance
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Operations Assistant to Account Manager
206 Tours —Commack, NY
- $26 an hour
- Part-time
- Office
- Travel
- Organizational skills
- Health insurance
- Dental insurance
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Guest Service Agents
Hotel Zero Degrees Danbury —Danbury, CT
- Hotel
- Entry level
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Front Desk Clerk- Danbury La Quinta
Meyer Jabara Hotels —Danbury, CT
- Weekends as needed
- Computer literacy
- Windows
- Hotel
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Night Audit
Meyer Jabara Hotels —Danbury, CT
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Employee discount
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Hotel Front Desk Agent
Hilton Garden Inn Danbury —Danbury, CT
- Part-time
- Hotel
- Entry level
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Front Desk Agent
Bethel Hotel LLC —Bethel, CT
- $17 - $18 an hour
- Part-time
- Background check
- Hotel
- US work authorization
- Relocation assistance
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Overnight Front Desk Agent
Meyer Jabara Hotels —Danbury, CT
- Weekends as needed
- Inventory management
- Computer literacy
- Windows
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Cross Trained Agent
Hyannis Air Service Inc —White Plains, NY
- $17 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
Front Desk Agent - Cambria White Plains
Meyer Jabara Hotels —White Plains, NY
- $20 - $23 an hour
- Overnight shift
- Microsoft Excel
- Computer literacy
- Hotel
Quick Apply
9d
Front Desk Agent
La Quinta Inn & Suites —Danbury, CT
- $16.94 - $17.00 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Employee assistance program
- Employee discount
Quick Apply
Front Office Manager
Antidote Careers —Tarrytown, NY
- $70,000 - $72,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
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Night Audit (Part-Time)
Residence Inn - a Chartwell hotel —Melville, NY
- $21 - $22 an hour
- Weekends as needed
- Bilingual
- Computer literacy
- Residential
- Health insurance
- Dental insurance
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Guest Service Agent - The Northport Hotel
The Northport Hotel —Northport, NY
- $19 - $21 an hour
- Weekends as needed
- Hotel
- Computer skills
- Ability to stand for extended periods
- Health insurance
- Paid time off
Quick Apply

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reservation agent jobs near norwalk, ct

Guest Service Agent

The Watershed Hotel -
Norwalk, CT

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Job Details

Full-time
9 days ago

Qualifications

Customer communication

Full Job Description

About the Watershed:

Nestled along the scenic Norwalk River, The Watershed is a boutique hotel that blends New England charm with modern elegance to create a truly distinctive guest experience. Following a complete transformation and rebranding in 2024, The Watershed was thoughtfully reimagined from the former Hotel Zero Degrees into a refined riverfront destination, offering beautifully redesigned guestrooms, inviting public spaces, contemporary event venues, and a signature rooftop terrace.

At The Watershed, we believe hospitality is personal. Every guest interaction is an opportunity to create a memorable experience through genuine connections, thoughtful service, and attention to every detail. Our team is passionate about delivering approachable luxury in a warm, welcoming environment that reflects the beauty and character of Norwalk’s vibrant waterfront community.

Role Responsibilities:

Responsible for the prompt, efficient, and courteous check in and check out of guests.
Ensure efficient communication with team members, vendors, and guests.
Maintain a welcoming attitude and respond to all service questions and requests.
Responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures.
Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests’ needs during their stay.
Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
Ensuring your uniform, personal appearance, and communications are professional.
Accountable for processing check-ins and check-outs in a friendly, efficient, and courteous manner.
Creates reservations and processes special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Works as a team player in meeting guests' needs.
Provides gracious and efficient telephone services.
Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner such as, but not limited to:
Meeting Space Checklist
Rooftop Checklist (When in season)
EOS
Siena Restaurant Log (If the email gets sent within their shift)
Guest complaint log (If any)
Prepares for daily arrivals and creates room keys for incoming guests.
Accepts and provides wake up calls for guests.
Collaborates effectively with other service departments to effectively manage guest services.
Listen, apologize with empathy, and direct the complaint to the proper supervisor when resolving guest problems.
Processes customer credit at check-in/out in accordance with hotel policy
Communicate and answer inquiries from guests regarding booking, hotel/local amenities, restaurants, transportation, entertainment, etc.
Determine a guest's reservation status and identify how long the guest will stay.
Help guests’ complete registration cards, and then assign rooms, accommodating guest’s special requests whenever possible.
Verify the guest's method of payment and follows established credit-checking procedures.
Follow all cash handling and credit card authorization policies.
Be aware of all rates, packages, and special promotions.
Be familiar with BEO/GEO reports and all in-house groups and meetings.
Make sure the meeting room is set up and broken down accordingly.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Have knowledge of emergency procedures and aid as needed.
Always use proper two-way radio etiquette when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to complete a front desk reports and housekeeping reports such as, but not limited to:
- Unbalanced Folios - Daily
- Exceeded Credit Limit - Daily
- Siena Restaurant Room Charge Log – Daily
- Guest Complaint Log – When needed.
Balance and prepare individual paperwork for closing of shift according to hotel standards.

Role Responsibilites:

Maintain market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes and requests.
Communicate with Maintenance and Management when something is out of order and properly create Maintenance slip request in a timely manner.
Ability to work 7am – 3pm and 3pm – 11pm shifts, weekends are required

RMS is an Affirmative Action/Equal Opportunity Employer

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Refine Your Search

reservation agent jobs in norwalk, ct

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Overnight Front Desk Agent

Cross Trained Agent

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Front Office Manager

Night Audit (Part-Time)

Guest Service Agent - The Northport Hotel

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