Top 4 Remote help desk Jobs in Norwich Ct

Help Desk Technician
S & S WORLDWIDE INC —Colchester, CT
- $23 - $25 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Research
Quick Apply
Helpdesk Support Technician
Sonalysts, Inc. —Waterford, CT
- $55,000 - $75,000 a year
- Full-time
- Background check
- Office
- Computer networking
- Relocation assistance
- Health insurance
10d
Level 2 IT Technician
Thames Valley Council for Community Action —Norwich, CT
- Hybrid work
- Mid-level
- Windows
- 4 years
- Work from home
4d

More jobs to discover

Find similar jobs that you might be interested in.

Level 1 Help Desk Support Technician
Custom Computer Specialists —Plainfield, CT
Ability to communicate technical information clearly and concisely to both technical and non-technical users. Technical certification gift card rewards program.
$40,000 - $48,000 a year
Quick Apply
Level 1 Help Desk Support Technician
Custom Computer Specialists —Lebanon, CT
Ability to communicate technical information clearly and concisely to both technical and non-technical users. Technical certification gift card rewards program.
$40,000 - $48,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for remote help desk in norwich ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote help desk jobs near norwich ct

Helpdesk Support jobs in Los Angeles, CA

Helpdesk Support jobs in Sharon, MA

Child Support Specialist jobs in Milwaukee, WI

Peer Support Specialist jobs in Iowa

Helpdesk Support jobs in Enola, PA

Helpdesk Support jobs in Maine

Direct Support Professional jobs in Buffalo, NY

Entry Level Social Work jobs in Illinois

Entry Level It Technician jobs in Burleson, TX

Healthcare Data Entry jobs in Raleigh, NC

Entry Level It Technician jobs in Sugar Land, TX

Anesthesia Technician jobs in Grand Rapids, MI

Entry Level It Technician jobs in Pearland, TX

Entry Level It Technician jobs in Sacramento, CA

Patient Care Technician jobs in Durham, NC

Patient Care Technician jobs in Staten Island, NY

Helpdesk Technician jobs in Beaverton, OR

Ophthalmic Technician jobs in Portland, OR

Patient Care Technician jobs in Kaufman, TX

Fiber Optic Technician jobs in Houston, TX

Help Desk Technician

S & S WORLDWIDE INC -
Colchester, CT

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Qualifications

Network protocols

Full Job Description

FULLY ONSITE NO WFH

Summary of Responsibilities:

Provide a single point of contact for end users seeking technical support across the organization’s Microsoft 365 and Windows desktop computing environment. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC and laptop hardware, mobile devices, in-house technology, peripherals, printers, and IT assets, and supporting cloud productivity, identity, and collaboration services to ensure reliable, secure, and optimal end-user performance.

Primary Duties:

Serve as the single point of contact for end-user support — receiving, prioritizing, documenting, and resolving help requests through the IT ticketing system, and performing post-resolution follow-up to confirm satisfaction.
Provide Tier 1 and Tier 2 technical support and end-user training in person, remotely, and by phone, using diagnostic and remote-support tools.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, and related hardware and software, including operating system and application deployment.
Support Microsoft 365 services at the user level — including Outlook / Exchange Online, Teams, OneDrive, and SharePoint — and assist with user account provisioning, changes, and deprovisioning.
Support identity and access management on the company’s single sign-on (SSO) and multi-factor authentication (MFA) platform (Okta), including password resets and MFA enrollment and troubleshooting.
Configure, test, and support smartphones and tablets, including company email access, connectivity, and corporate mobile applications.
Install and update software and endpoint security agents (Carbon Black EDR), and assist users with security awareness, phishing reporting, and the email-security platform (Mimecast).
Maintain an accurate inventory of computers, monitors, peripherals, and IT assets, and document equipment failure, repair, installation, and removal in the asset-management system.
Troubleshoot laser and label printers and other peripherals; identify issues and repair or replace parts as needed.
Verify that physical desktop connections (e.g., RJ-45 Ethernet jacks, VoIP handsets, and cabling between endpoints and network equipment) are in proper working order.
Perform preventive maintenance, including inspection and cleaning of workstations, printers, and peripherals.
Collaborate with network and systems administrators to ensure efficient, secure operation of the desktop computing environment.
Assist in developing long-term strategies and capacity planning for future endpoint hardware, software, and lifecycle needs.
Maintain support documentation and knowledge-base articles for common issues and standard procedures.
Other duties as assigned.

Qualifications:

Associate’s degree in computer science or a related field, trade or technical school certification, and/or 1–2 years of equivalent experience.
CompTIA A+ or a comparable entry-level IT certification preferred.
Working knowledge of current Microsoft Windows desktop operating systems (Windows 11) and Microsoft 365 cloud productivity applications.
Familiarity with macOS and Linux desktop environments are a plus.
Working technical knowledge of PC and laptop hardware, wireless connectivity, and common network protocols and standards.
Experience using an IT ticketing / help desk system and remote-support tools.
Familiarity supporting endpoint security (EDR), single sign-on / MFA, and email-security platforms — such as Carbon Black, Okta, and Mimecast — a plus.
Hands-on hardware troubleshooting experience preferred.
Good interpersonal, written, and verbal communication skills, including the ability to present technical ideas in user-friendly language.
Ability to research technical and networking issues and products as required.
Strong analytical and problem-solving abilities with attention to detail.
Self-motivated, with the ability to effectively prioritize and execute tasks in a fast-paced environment.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to operate tools, components, and peripheral accessories.
Ability to work seated or standing for long periods of time.
Ability to lift up to 50 lbs. on occasion.

Key Measurements:

Response and resolution time against help desk service-level targets.
First-contact resolution rate.
Problem resolution quality and end-user (customer) satisfaction.
Accuracy and completeness of ticket and asset documentation.
Adherence to standard operating procedures and IT security policies.

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Note: While efforts have been made to ensure the accuracy of this position description, it is not warranted to be an exhaustive recitation of all position duties; the incumbent may be required to perform duties beyond those listed above.

Quick Apply

Refine Your Search

remote help desk jobs in norwich ct

Help Desk Technician

Helpdesk Support Technician

Level 2 IT Technician

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for remote help desk in norwich ct

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected