Top 27 Entry software Jobs in Notre Dame, In

Service Desk Analyst
Everwise Credit Union —South Bend, IN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Web Support Developer/Designer
University of Notre Dame —Notre Dame, IN
- Up to $70,000 a year
- Full-time
- Hybrid work
- University
- JavaScript
- US work authorization
Quick Apply
12d
IT Support Technician
University of Notre Dame —Notre Dame, IN
- Up to $50,000 a year
- Multiple hires
- Inventory management
- Computer literacy
- Office
Quick Apply
12d
Dynamic Server Support
Worldwide TechServices —South Bend, IN
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
Network Operations Center Tech (Weekends)
Aunalytics —South Bend, IN
- Weekends as needed
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
6d
Teradata Consultant
Sonsoft Inc —Mishawaka, IN
- Full-time
- System design
- Mid-level
- Analysis skills
Quick Apply
Teradata
Sonsoft Inc —Mishawaka, IN
- Full-time
- System design
- Mid-level
- Analysis skills
Quick Apply
Teradata Consultant
Sonsoft Inc —Mishawaka, IN
- Full-time
- System design
- Mid-level
- Analysis skills
Quick Apply
Teradata
Sonsoft Inc —Mishawaka, IN
- Full-time
- System design
- Mid-level
- Analysis skills
Quick Apply
IT Support Technician
ADAMS REMCO —South Bend, IN
- $47,000 - $55,000 a year
- Full-time
- Google Workspace
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
5d
IT Helpdesk Technician
Four Winds Casino and Resort —New Buffalo, MI
- Computer science
- Microsoft Excel
- Computer Science
Network Deploy Technician , Global Network Delivery
Amazon Data Services, Inc. —New Carlisle, IN
- $27 - $48 an hour
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
- Employee assistance program
- 401(k) matching
Network Deployment Technician, DCC Communities
Amazon Data Services, Inc. —South Bend, IN
- $30 - $54 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Health insurance
Operations Technology Professional Support/Trainee
McDonald’s —Elkhart, IN
- Weekends as needed
- Bilingual
- 18 years or older
- Computer literacy
- Tuition reimbursement
- Paid time off
Infra-Delivery Technician , Infrastructure Delivery
Amazon Data Services, Inc. —New Carlisle, IN
- $30.91 - $54.18 an hour
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- AD&D insurance
- Health insurance
3d
Customer Services Audio/Video Specialist
Berrien County —Berrien County, MI
- $48,657 - $65,204 a year
- Online Application
- Background check
- Computer science
- Computer Science
Customer Services Specialist/Voice Over IP
Berrien County —Berrien County, MI
- $48,654 - $65,204 a year
- Online Application
- Background check
- Word processing
- Pass drug screening
Digital Product Specialist
Interra Credit Union —Goshen, IN
- Extended hours
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Service and Warranty Advisor
EQ United —Cassopolis, MI
- Research
- High school diploma or GED
- Entry level
Quick Apply

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Web Support Developer/Designer
University of Notre Dame —Notre Dame, IN
This individual balances web design and technical aptitudes with a people-first, customer service mindset. Training and documentation for campus partners using…
Up to $70,000 a year
Quick Apply
12d
Digital Graphic Designer
The Lincoln Electric Company —Michigan City, IN
Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining,…
$57.80 an hour

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d
IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply

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Service Desk Analyst

Everwise Credit Union -
South Bend, IN

Apply Now

Job Details

Full-time

Qualifications

Research
High school diploma or GED

Full Job Description

Job Description:

Position Summary :

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to departmental standard operating procedures. The incumbent will generate reports, conduct research, and provide recommendations for continuous improvement. Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence.

Primary Responsibilities and Duties:

Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels—including phone, email, messages, ServiceNow, and in-person interactions—adhering to Service Level Expectations.
Ticket Documentation : Accurately document all requests and issues, research, and resolution activities within the Service Desk system to ensure up-to-date records and information.
Issue Resolution: Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users.
Configuration and Deployment: Configure, deploy, and troubleshoot computers and other IT equipment for end-users. Ensure that the equipment is set up according to company standards and functions properly before deployment.
Escalation Process: Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate departments, including specialized IT teams or other functional areas outside of IT, as needed. Ensure efficient follow-through in alignment with Service Desk protocols for prompt resolution.
Communication : Maintain clear, effective communication between end users, Level II support, and management to provide status updates until successful resolution.
Problem Coordination : Act as a liaison between IT resources and impacted users, facilitating communication for issues that affect multiple stakeholders.
Patch Management : Play a critical role in the monthly patch management process by contacting end-users to install updates, directly install updates when needed, and troubleshooting any issues that arise. Track and report on devices that have not been updated, identifying missing patches to ensure a secure and up-to-date environment.

Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation practices.
SOP Development : Contribute to the development, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), including documentation related to Service Desk operations and ATM/ITM support processes.
Metrics and Reporting : Monitor Service Desk performance metrics, ATM/ITM operational trends, and service levels. Prepare reports, and provide insights to support operational effectiveness and informed decision-making.
Knowledge Base Management : Lead efforts to develop, maintain, and enhance the Service Desk Knowledge Base including technical documentation, troubleshooting resources, and support materials related to ATM/ITM operations.
Change Management : Participate in change management activities as directed by the Service Desk Manager to support the successful implementation of operational and technology changes impacting Service Desk and ATM/ITM environments.
Problem Management : Identify recurring incidents and trends, including ATM/IM service distributions, assist in root cause analysis, document findings, and collaborate on long-term solutions to improve system stability and service reliability.
ATM/ITM Break/Fix Support Services: Serve as a subject matter expert for ATM operations by monitoring system performance, troubleshooting and escalating hardware, software, and network issues, coordinating with vendors and internal partners, and supporting break/fix activities to minimize downtime and ensure a positive member experience.
Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.

Knowledge/Skills:

Excellent phone etiquette and customer service skills with a professional, courteous approach to support.
Strong written and verbal communication skills, with the ability to clearly explain technical information to non-technical users.
Strong problem-solving and analytical skills, particularly in a fast-paced environment.
Ability to quickly troubleshoot and resolve Tier 1 incidents effectively, managing multiple tasks simultaneously.
Ability to understand complex digital products and services.
Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems.

Minimum Requirements:

High School Diploma or GED
1+ years of Service Desk, IT support or similar customer support role experience.
1+ years of experience providing member service on digital product and services preferred
Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related field preferred.
CompTIA A+, ITIL Foundation, LeanIT Essentials or relevant certifications are preferred.
Prior experience in a financial institution is preferred.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

entry software jobs in notre dame, in

Service Desk Analyst

Web Support Developer/Designer

IT Support Technician

Dynamic Server Support

Network Operations Center Tech (Weekends)

Teradata Consultant

Teradata

Teradata Consultant

Teradata

IT Support Technician

IT Helpdesk Technician

Network Deploy Technician , Global Network Delivery

Network Deployment Technician, DCC Communities

Operations Technology Professional Support/Trainee

Infra-Delivery Technician , Infrastructure Delivery

Customer Services Audio/Video Specialist

Customer Services Specialist/Voice Over IP

Digital Product Specialist

Service and Warranty Advisor

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