Top 5189 Support specialist Jobs in Nyc

Airline Support Specialist - Long Island City, NY
Accommodations Plus International —Long Island City, NY
- $25 an hour
- Overtime
- Spanish
- Ability to walk for extended periods
- Writing skills
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Online Chat Specialist (Entry Level)
Life Church Victorvillle —New York, NY
- $28 - $35 an hour
- Full-time
- Remote
- Communication skills
- Entry level
5d
IT Support Specialist
TRITECH Communications —New York, NY
- $40 - $48 an hour
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
8d
Reservations Specialist - New York Hilton Midtown
Hilton —New York, NY
- $38.65 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
IT Support Specialist I
Weill Cornell Medicine —New York, NY
- $33.30 - $37.69 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
Customer Support Specialist
1stdibs.com —New York, NY
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
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Client Support Specialist
Arch —New York, NY
- $95,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
Customer Support Specialist
Nevly Holdings Corp. —New York, NY
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance
Client Engagement Specialist / Admission Specialist - East Coast Hours
Thriving Center Of Psychology —New York, NY
- $24 - $29 an hour
- Remote
- Sales
- Computer literacy
- Mid-level
- Dental insurance
- 401(k)
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Customer Service Specialist - Full Time - Remote
Datavant —New York, NY
- $17.78 - $21.00 an hour
- Full-time
- Remote
- HIPAA
- Microsoft Office
- High school diploma or GED
Customer Support Specialist
Remote Talent Cloud —New York, NY
- $20,800 - $41,600 a year
- Contract
- Remote
- Computer literacy
- English
- Entry level
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IT Support Specialist
Elevate Technology Group —Manhattan, NY
- $70,000 - $85,000 a year
- Mid-level
- Windows
- Microsoft Office
Risk Operations Specialist, Payments
Ramp —New York, NY
- $100,000 - $184,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- SQL
- Travel reimbursement
- AD&D insurance
Client Success Specialist II
Affirm —New York, NY
- $100,000 - $137,500 a year
- Remote
- Mid-level
- Bachelor's degree
- Fair chance
- Employee stock purchase plan
- Health insurance
8d
Desktop Support Specialist
Marc Jacobs —New York, NY
- $67,500 - $75,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Educational School-Based Content Specialist
UNITED ACTIVITIES UNLIMITED —Staten Island, NY
- $41 an hour
- Part-time
- Management
- Mid-level
- Supervising experience
Training Specialist
UNITED ACTIVITIES UNLIMITED —Staten Island, NY
- $58,500 - $60,000 a year
- Weekends as needed
- Spanish
- Google Workspace
- Computer literacy
Critical Time Intervention (CTI): Licensed Mental Health Professional
Interborough Developmental and Consultation Center —Brooklyn, NY
- $75,000 a year
- Full-time
- Word processing
- Mid-level
- Master's degree
- Profit sharing
- Loan repayment program
Quick Apply
Clinical Nurse Specialist: New York Site
Memorial Sloan Kettering Cancer Center —New York, NY
- $133,500 - $225,100 a year
- 12 hour shift
- Nursing
- RN License
- Mid-level
Global Sourcing Specialist
Pacron —Brooklyn, NY
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply

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Airline Support Specialist - Long Island City, NY

Accommodations Plus International -
Long Island City, NY

Quick Apply

Job Details

Full-time
$25 an hour

Qualifications

Research

Full Job Description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time, overnight position. Flexible schedule necessary, including holidays and weekends may be required.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation
The good faith compensation rate for this position is $25.00 per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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Refine Your Search

support specialist jobs in nyc

Airline Support Specialist - Long Island City, NY

Online Chat Specialist (Entry Level)

IT Support Specialist

Reservations Specialist - New York Hilton Midtown

IT Support Specialist I

Customer Support Specialist

Client Support Specialist

Customer Support Specialist

Client Engagement Specialist / Admission Specialist - East Coast Hours

Customer Service Specialist - Full Time - Remote

Customer Support Specialist

IT Support Specialist

Risk Operations Specialist, Payments

Client Success Specialist II

Desktop Support Specialist

Educational School-Based Content Specialist

Training Specialist

Critical Time Intervention (CTI): Licensed Mental Health Professional

Clinical Nurse Specialist: New York Site

Global Sourcing Specialist

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