Top 10 Guest service agent Jobs in Oak Harbor Wa

Guest Service Representative (Night Audit) Navy Lodge PT w/ Benefits
Navy Exchange Service Command —Oak Harbor, WA
- From $20.54 an hour
- Part-time
- Inventory management
- Hotel
- Driver's License
7d
Front Desk Associate
Harborside Inn —Port Townsend, WA
- From $17.50 an hour
- Part-time
- Computer literacy
- Hotel
- Administrative experience
Quick Apply
Guest Service Rep
Majestic Inn and Spa —Anacortes, WA
- $17 - $19 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Services Agent | Friday Habor House
Columbia Hospitality Inc —Friday Harbor, WA
- $20 - $22 an hour
- Part-time
- Front desk
- Communication skills
- Entry level
- Health savings account
- Paid holidays
Quick Apply
9d
Guest Services Agent - WorldMark Discovery Bay
Travel + Leisure Co. —Port Townsend, WA
- $17.50 an hour
- Weekends as needed
- Computer literacy
- Basic math
- English
- Wellness program
- Health insurance
Quick Apply
4d
Leasing Agent
Cornerstone Residential —Marysville, WA
- $23 - $26 an hour
- Full-time
- Clean driving record
- Pass drug screening
- English
- AD&D insurance
- Disability insurance
Quick Apply
8d
Part Time Front Desk Agent - Fairfield by Marriott
Merete Hotel Management —Burlington, WA
- $17.50 an hour
- Part-time
- Background check
- Hotel
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
8d
Hotel Front Desk Agent (Part Time Afternoons)
Hampton Inn & Suites by Hilton Burlington —Burlington, WA
- From $18 an hour
- Part-time
- Hospitality
- Customer service
- Research
- Paid holidays
- Paid time off
Quick Apply
8d

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Front Desk Associate
Harborside Inn —Port Townsend, WA
Manage the front desk operations, including checking guests in and out. Perform administrative tasks such as filing, data entry, and managing correspondence.
From $17.50 an hour
Quick Apply
Hotel Assistant Manager
Coachman Inn, Oak Harbor —Oak Harbor, WA
Utilize phone systems effectively to manage calls and relay messages to guests or staff. Previous experience in a front desk or guest services role within the…
$23.37 - $24.51 an hour
Quick Apply

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Leasing Agent
RHM Real Estate Group —Columbus, OH
Willingness to achieve Fair Housing certification prior to interaction with prospects or residents. Immediately record all telephone and in-person visits in…
$20 an hour
Quick Apply
Guest Service Agent/Front Desk Agent
Courtyard by Marriott Worthington —Columbus, OH
Promptly answer the telephone using positive and clear communication. Field guest complaints, conducting through research to develop the most effective…
Quick Apply
1d

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guest service agent jobs near oak harbor wa

Guest Service Representative (Night Audit) Navy Lodge PT w/ Benefits

Navy Exchange Service Command -
Oak Harbor, WA

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Job Details

Part-time
From $20.54 an hour
7 days ago

Qualifications

Clerical experience

Full Job Description

Job Number: 260002QV

Primary Location: United States-Washington-Oak Harbor

Organization: Whidbey Island

Pay Range: $20.54 or more DOE

Come work for the NEXCOM Hospitality Group Navy Lodge/Navy Inn…where you can have a career with a purpose! Our guest service agents provide the first impression at the front desk to the best customers in the world: active duty, retired military, and their families.

This position: Responsible for the front desk operations, lobby appearance, guest service, office operations, etc. Position will be required to work all shifts including weekends and holidays as scheduled.

No military affiliation is required

Job Summary:

Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled.

Duties and Responsibilities:

Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions

Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc.
Greets and welcomes guests upon sight always maintaining outstanding guest relations.
Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required.
Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention.
Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area.
Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times.
Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests.
Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary.
Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions.
Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe.
Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons.
Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges.
May be required to retrieve Lost and Found items and contact guests regarding lost or found items.
Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required.
Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels.
Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties.

- Ensures security of all guests is maintained at all times - Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable.

May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur.
Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management.
Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures.
Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day.
May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable.
May be required to assist in laundry facility and issue deliver supplies to guests.
May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties.
Will be required to work all shifts including weekends and holidays as scheduled.
May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM.
May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements.

Performs other duties as assigned

GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

AND

SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Schedule: Part-time (20 - 34.5 hours)

Unposting Date: Ongoing

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guest service agent jobs in oak harbor wa

Guest Service Representative (Night Audit) Navy Lodge PT w/ Benefits

Front Desk Associate

Guest Service Rep

Guest Services Agent | Friday Habor House

Guest Services Agent - WorldMark Discovery Bay

Leasing Agent

Part Time Front Desk Agent - Fairfield by Marriott

Hotel Front Desk Agent (Part Time Afternoons)

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