Top 6 Operations manager (front desk) Jobs in Oak Park, Il

Operations Manager (Front Desk)
Marriott International, Inc —Chicago, IL
- $28.35 - $37.50 an hour
- Full-time
- Mid-level
- Residential
- Hotel
Adjunct Faculty - Hospitality Management Operations
William Rainey Harper College —Palatine, IL
- Part-time
- Classroom
- Sales
- Marketing
Operations Manager
Cabrini Green Legal Aid —Chicago, IL
- $72,500 - $74,000 a year
- Full-time
- Hybrid work
- 5 years
- Adults
- Mid-level
- 403(b) matching
- COVID-19 protective measures
Quick Apply
Assistant Manager Room Operations
Marriott International, Inc —Schaumburg, IL
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
2d
Operations Manager
LIFECARE AT HOME LLC —Chicago, IL
- $55,000 - $65,000 a year
- Weekends as needed
- Ability to walk for extended periods
- HIPAA
- English
- Paid holidays
- Health insurance
Quick Apply
6h

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Operations Manager (Front Desk)
Marriott International, Inc —Chicago, IL
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operations manager (front desk) jobs near oak park, il

Operations Manager (Front Desk)

Marriott International, Inc -
Chicago, IL

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Job Details

Full-time
$28.35 - $37.50 an hour

Qualifications

Employee onboarding
Hotel housekeeping management
Team supervision
Managing teams in a customer support role
Employee grievance management
Staff scheduling
Hotel quality control
Customer satisfaction tracking
Associate's degree in Business Administration
Financial statement analysis
Hotel operational efficiency
Team scheduling
Managing hospitality teams
Mid-level
Performance management
Quality control audit
High school diploma or GED
Team development
Hiring
Quality assurance audits
Financial report interpretation
Hospitality Management
Leading team collaboration initiatives
Interviewing
Financial statement interpretation
New hire orientation
Business Administration
Financial performance measurement
Hotel staff training
Quality audits

Full Job Description

Additional InformationOperations Manager at Front Desk
Job Number26093416
Job CategoryRooms & Guest Services Operations
Location101 E Erie St, Chicago, Illinois, United States, 60611
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $28.35-$37.50 per hour
Bonus Eligible: Y

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

Assists in ensuring that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

Assists in performing required annual Quality audit with GM & RD.

Ensures a viable key control program is in place.

Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Ensures orientations for new team members are thorough and completed in a timely fashion.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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operations manager (front desk) jobs in oak park, il

Operations Manager (Front Desk)

Adjunct Faculty - Hospitality Management Operations

Operations Manager

Assistant Manager Room Operations

Operations Manager

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