Top 21 Loan servicing Jobs in Oak Ridge, Tn

Home Equity Servicing Specialist
Y-12 Federal Credit Union/ Y12CU —Oak Ridge, TN
- Hybrid work
- Writing skills
- Mid-level
- Office
Quick Apply
3d
Mortgage Loan Servicing Specialist
SmartBank —Knoxville, TN
- Overtime
- Research
- Mid-level
- Office
Collection Representative
Tennessee Members 1st FCU —Oak Ridge, TN
- $45,000 - $49,000 a year
- Full-time
- Customer service
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Cascade Financial Services —Knoxville, TN
- Remote
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Commercial Credit Analyst
Apex Bank —Knoxville, TN
- Full-time
- Background check
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Bilingual Account Resolution Specialist | Financial Services | Entry Level
Vanderbilt Mortgage —Maryville, TN
- $22.43 - $23.93 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
10d
Bilingual Call Center Agent
Vanderbilt Mortgage —Maryville, TN
- $22.43 - $26.39 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
10d
Loan Administration Coordinator
Vanderbilt Mortgage —Maryville, TN
- $18.54 - $21.81 an hour
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Knoxville, TN
- $32,000 a year
- Full-time
- Computer literacy
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Knoxville, TN
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance
Escrow Specialist
Cascade Financial Services —Knoxville, TN
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
2d
Loan Default Single Point of Contact - Bilingual Spanish/English Required
ORNL Federal Credit Union —Knoxville, TN
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Branch Manager in Training
Advance America —Alcoa, TN
- Overtime
- 18 years or older
- Spanish
- Mid-level
- Paid parental leave
- Paid holidays
2d
Training Specialist III (Hybrid/Remote)
ORNL Federal Credit Union —Knoxville, TN
- Hybrid work
- Mid-level
- Project management
- Bachelor's degree
Quick Apply
Teller/Member Service Representative
Alcoa Tenn Federal Credit Union —Maryville, TN
- Full-time
- Background check
- Customer service
- Research
- AD&D insurance
- Disability insurance
Quick Apply
11d
Accounting Specialist
SmartBank —Knoxville, TN
- Full-time
- CPA
- Mid-level
- Office
1d
Part-Time (20 Hours) Associate Banker Cumberland Ave Branch (New Build) - Knoxville, TN
JPMorganChase —Knoxville, TN
- Part-time
- Office
- High school diploma or GED
- Leadership
- Health insurance
- Tuition reimbursement
Healthcare Services Pharmacist
Walgreens —Knoxville, TN
- $60.90 - $82.30 an hour
- Bachelor of Science
- Mid-level
- Patient care
- Continuing education credits
- Paid parental leave

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Home Equity Servicing Specialist
Y-12 Federal Credit Union/ Y12CU —Oak Ridge, TN
Calculate and provide payment projections for line of credit draws. Serve as a point of contact for members, credit union departments, and outside financial…
Quick Apply
3d
Mortgage Loan Servicing Specialist
SmartBank —Knoxville, TN
Comply with all federal, state, local, investor, and agency regulations, including Bank Secrecy Act requirements. Issue client servicing transfer notifications.

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Senior Member Service Representative (Personal Banker - Sales)
KEMBA Financial Credit Union —Pickerington, OH
Provides a high level of sales and service support for all inbound Member activity that results from branch visits and/or Member calls.
$26.00 - $30.50 an hour
Quick Apply
Mortgage Loan Servicing Specialist
Heartland Bank —Whitehall, OH
Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply…

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Home Equity Servicing Specialist

Y-12 Federal Credit Union/ Y12CU
Oak Ridge, TN

Quick Apply

Job Details

3 days ago

Qualifications

Email customer support
Phone communication
High school diploma or GED
Video communication
Email support

Full Job Description

Reports to: Manager, 2nd Market & Post Close

Supervises: 0 (Direct) 0 (Indirect)

ESSENTIAL FUNCTIONS

Loan Funding & Boarding

Review closed loan packages to ensure all funding conditions and requirements have been satisfied.
Process and fund initial draws for Home Equity Lines of Credit.
Coordinate funding activities with internal business partners.
Ensure funding accuracy and compliance with regulatory and organizational requirements.
Board funded loans into servicing and loan management systems.
Verify loan terms, payment information, rate data, collateral information, and member details during the boarding process.
Maintain complete and accurate loan records and documentation.

Mortgage Lien Recording & Satisfaction

Prepare, submit, and track deeds of trust, and other security information for recording.
Ensure liens are properly perfected and recorded within required timeframes.
Review recorded documents for accuracy and resolve recording discrepancies.
Process lien satisfactions and clear lien exception requests from title companies and external partners.
File lien satisfactions with local county recorders or through electronic recording channels.
Mail satisfied lien documentation to members.
Coordinate with county recording offices, title companies, attorneys, and other third parties to resolve lien-related issues.

Home Equity Servicing

Respond to internal service requests and member inquiries, providing timely and accurate updates regarding home equity accounts.
Serve as a point of contact for members, credit union departments, and outside financial institutions regarding loan servicing matters.
Calculate and provide payment projections for line of credit draws.
Calculate and provide payment schedules for fixed-rate lock options.
Assist members with rate lock requests by preparing Lock Agreements, obtaining member signatures, and establishing tracking within servicing systems.
Restructure misapplied payments to ensure accurate loan accounting and member account maintenance.
Modify line-of-credit tracking within the servicing platform according to Modification Agreements, court orders, or other authorized documents.
Review monthly reports detailing the status of all booked home equity products and make corrections as needed.

Reporting & Quality Assurance

Generate and maintain reports used to monitor department production, quality, and regulatory compliance.
Perform quality control reviews to ensure account and data integrity.
Identify, research, and resolve discrepancies impacting loan funding, servicing, or lien perfection.
Support internal and external audits by providing requested documentation and reports.

Process Improvement & Team Support

Provide support across loan servicing and post-closing functions as needed.
Recommend and implement process improvement to enhance efficiency, accuracy, and member service.
Collaborate with lending, servicing, operations, compliance, and vendor partners to resolve issues and improve workflows.
Perform other duties and special projects as assigned.

EDUCATION/ EXPERIENCE

Three to five years of Customer Service experience. Mortgage/HELOC experience preferred.
High School Diploma or GED

OTHER SKILLS AND ABILITIES

Strong understanding of home equity loan and line-of-credit products.
Knowledge of mortgage documentation, title requirements, recording procedures, and servicing operations.
Ability to calculate payment schedules, projections, and loan modifications accurately.
Strong analytical and problem-solving skills.
Excellent attention to detail and organizational abilities.
Ability to manage multiple priorities while meeting deadlines and service-level expectations.
Strong verbal and written communication skills.
Proficiency with Microsoft Office applications and loan servicing systems.
Commitment to delivering exceptional member service and maintaining regulatory compliance.

SERVICE STANDARDS:

Own the Issue

- Build confidence that you will help through your words and actions.

- Minimize the team/member’s effort.
Personalize the Experience

- Show that you care about the person and the issue.

- Adapt to the team/member’s pace, style, and emotional tone.
Be Authentic

- Be genuine.

- Be present in the conversation to avoid sounding mechanical.
Understand, then Solve

- Aim for one-call resolution.

- Address the underlying issue vs. just the request.

- Be crystal clear on next steps.
Be Curious to Exceed Expectations

- Pick up on cues and clues indicating other needs.

- Engage in conversation to discuss broader needs.
- Help the member access additional resources, products, and services to gain more value.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Typical office – no hazardous or unpleasant conditions.

DISCLAIMER:

Y-12 Federal Credit Union checks all Mortgage Loan Originators and Employees against the GSA Excluded Parties List, HUD LDP List, and FHFA SCP List as a part of our Hiring Procedures. All NMLS registered MLO’s for Y-12 Federal Credit Union have been checked against these lists and will screen all mortgage employees on a semi-annual or annual basis, as required.

We are an EEO Employer

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Experience

Required

3 - 5 years: Three to five years of Customer Service experience. Mortgage/HELOC experience preferred.

Education

Required

GED or better
High School or better

Skills

Required

HELOC Experience
Customer Service: phone, email, chat, video
Mortgage Servicing Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

loan servicing jobs in oak ridge, tn

Home Equity Servicing Specialist

Mortgage Loan Servicing Specialist

Collection Representative

Customer Service Representative

Commercial Credit Analyst

Bilingual Account Resolution Specialist | Financial Services | Entry Level

Bilingual Call Center Agent

Loan Administration Coordinator

Consumer Loan Specialist - Sales Customer Service

Sr. Consumer Loan Specialist - Sales Customer Service

Escrow Specialist

Loan Default Single Point of Contact - Bilingual Spanish/English Required

Branch Manager in Training

Training Specialist III (Hybrid/Remote)

Teller/Member Service Representative

Accounting Specialist

Part-Time (20 Hours) Associate Banker Cumberland Ave Branch (New Build) - Knoxville, TN

Healthcare Services Pharmacist

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