Veterinary Receptionist (Client Care Representative)
Animal Emergency & Specialty Center of Knoxville | Knoxville, Tennessee
Are you passionate about helping pets and the people who love them? Do you thrive in a fast-paced environment where compassion, communication, and teamwork make a real difference every day?
At Animal Emergency & Specialty Center of Knoxville, we're seeking an experienced Veterinary Receptionist / Client Care Representative who is dedicated to providing exceptional client service and wants to build a long-term career in veterinary medicine. As the first point of contact for pet owners during some of their most stressful moments, you'll play a vital role in creating a supportive, welcoming experience while helping our medical team deliver outstanding patient care.
If you're a compassionate professional who enjoys helping both people and pets and is looking for a workplace where your contributions truly matter, we'd love to meet you.
- Welcome clients and patients with empathy, professionalism, and compassion
- Manage patient check-ins and check-outs efficiently
- Answer questions and address client concerns promptly
- Provide updates and facilitate communication between clients and veterinary staff
- Deliver exceptional customer service during emergency and specialty visits
- Process payments, invoices, and point-of-sale transactions accurately
- Maintain financial records and documentation
- Assist with appointment scheduling and specialty referrals
- Prepare and maintain accurate medical records
- Ensure confidentiality of client and patient information
- Explain treatment plans, discharge instructions, and follow-up recommendations
- Educate clients regarding medications, preventive care, and ongoing treatment needs
- Support clients through emotionally challenging situations with empathy and professionalism
- Escalate concerns appropriately when needed
- Coordinate with veterinarians, technicians, and support staff to ensure seamless patient care
- Assist with communication during emergency situations
- Help maintain an organized, efficient, and welcoming reception area
Schedule:
- Primarily weekday day shifts
- One weekend shift per week required
- Holiday availability may be required
- Flexibility with scheduling preferred
- At least 1 year of veterinary client service or veterinary receptionist experience
- Emergency, specialty, or urgent care veterinary experience is a plus
- Strong customer service background with a proven ability to manage challenging situations professionally
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy
- Experience with point-of-sale systems and financial transactions
- Ability to remain calm and compassionate in a fast-paced emergency environment
- Comfortable working independently and collaboratively within a team
- High school diploma or equivalent required
- Associate degree or higher is a plus
- Passion for helping pets and their families
- Positive attitude and team-oriented mindset
- Dependable, professional, and adaptable
- Interested in building a long-term career within veterinary medicine
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Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
At Animal Emergency & Specialty Center of Knoxville, we know that exceptional veterinary medicine begins with exceptional people. Every interaction matters, and our Client Care Representatives are a critical part of supporting pets, families, and our medical team.
If you're looking for more than just a job and want to join a hospital where you can grow, make a difference, and build a rewarding long-term career, we encourage you to apply today.
Apply now and become part of a team dedicated to providing outstanding emergency and specialty veterinary care in Knoxville, Tennessee.
Animal Emergency & Specialty Center of Knoxville is an AAHA Accredited, premier referral and emergency veterinary hospital. We have an emergency and critical care unit that is available 24 hours a day, 365 days a year. We have a variety of board-certified surgeons and specialists at AESC who treat a wide range of veterinary orthopedic, oncology, thoracic, abdominal, and soft-tissue conditions. Our team includes over 20 compassionate and highly trained Licensed Veterinary Technicians, numerous veterinary assistants, other support staff, and supportive administration.
We have the latest specialized surgery and diagnostic instrumentation and equipment including 16-slice CT scanner, Vivid iQ echocardiogram platform, digital radiology, ultrasound systems, fluoroscopy unity, endoscopy, high-def Storz tower with new laparoscopic equipment, Arthrex equipment, LigaSure, Autocon III, Storz Ho-YAG laser, Synthes locking plates, and ESF equipment. In 2027, we will be completing our 20,000-square-foot specialty expansion and we will be adding Neurology, Cardiology, and other specialists to our team, as well as a new MRI scanner, CT scanner, linear accelerator, IR suite with ceiling-mounted fluoroscopy, and surgical suites measuring at least 18’ x 18’.
Our hospital is a neighborhood and community partner that provides advanced diagnostics, evaluations, and care in an environment rooted in comfort and compassion. Hear more about working with us from our team at the Animal Emergency and Specialty Center of Knoxville!
Animal Emergency and Specialty is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.
Equal Opportunity Employer Policy
Animal Emergency & Specialty Center of Knoxville is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
