Top 3680 Patient experience manager Jobs in Oakbrook Terrace, Il

Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
Onsite Telehealth Care Manager - Illinois Only
Passionate Care Management LLC —Downers Grove, IL
- $24 an hour
- Full-time
- Bilingual
- HIPAA
- Patient care
- Free parking
- Health insurance
Quick Apply
Enrollment Specialist (Remote - Work From Home)
Lumata Health Inc —Chicago, IL
- $23 - $26 an hour
- Full-time
- Remote
- Writing skills
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
11d
Practice Manager - Primary Care
Endeavor Health —Naperville, IL
- $35.16 - $54.50 an hour
- Full-time
- Primary Care
- Mid-level
- Clinic
- Free parking
- Wellness program
19h
Care Ally Program Manager
Duly Health and Care —Downers Grove, IL
- $99,000 - $149,000 a year
- Full-time
- Nursing
- Microsoft Outlook
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Remote Clinical Quality Improvement Coordinator
Guidehealth —Chicago, IL
- $28 - $30 an hour
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- LPN
- Paid parental leave
- Disability insurance
Manager Diagnostic Imaging
Loyola Medicine —Melrose Park, IL
- $96,782.40 - $159,700.00 a year
- Weekends as needed
- Hospital
- 3 years
- Master's degree
- 403(b) matching
- Health insurance
Student Advocate Manager
North Cook Intermediate Service Center & Regional Office of Education —Mount Prospect, IL
- $65,000 - $85,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Practice Manager - Behavioral Health
Skyway Behavioral Health —Downers Grove, IL
- $70,000 - $90,000 a year
- Evening shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Senior People Partner (Pharmacy)
Ro —Romeoville, IL
- $144,000 - $165,000 a year
- Full-time
- 7 years
- Travel
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Discharge Planner MSW -Care Coordination
Endeavor Health —Elmhurst, IL
- $30.46 - $45.69 an hour
- Full-time
- Master of Social Work
- Licensed Clinical Social Worker
- Mid-level
- Free parking
- Wellness program
14d
Manager, Care Management
Humana —Naperville, IL
- $86,300 - $118,700 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Mileage reimbursement
- Paid parental leave
Trust Operations & Consent Manager
Atrium Health —Oak Brook, IL
- $51.05 - $76.60 an hour
- Full-time
- Remote
- Marketing
- 3 years
- Bachelor's degree
- Paid parental leave
- Disability insurance
Clinical Manager - (remote - travel required)
Sprinter Health —Chicago, IL
- $125,000 - $140,000 a year
- Full-time
- Remote
- Nursing
- Vital signs
- Up to 50% travel
Quick Apply
Sr. Manager Claims (Remote)
American Medical Association —Chicago, IL
- $104,872 - $138,737 a year
- Remote
- 7 years
- Writing skills
- HIPAA
- Disability insurance
Patient Care Navigator- ONSITE
Community Home Physicians —Burr Ridge, IL
- $21.50 - $30.00 an hour
- 8 hour shift
- Skilled nursing facility
- Patient monitoring
- 5 years
- Travel reimbursement
- Health savings account
Quick Apply
Healthcare Technical Project Manager
American Institutes for Research —Chicago, IL
- $117,056.53 - $136,500.00 a year
- Email
- Remote
- Mid-level
- Continuous improvement
- Psychology
Workers Comp - Revenue Cycle Supervisor
Hidden (55225) —Oak Brook, IL
- $27.60 - $33.10 an hour
- Overtime
- HIPAA
- English
- Mid-level
- Paid parental leave
- Health savings account
4d
Patient Access Manager
Insight —Chicago, IL
- $65,000 - $80,000 a year
- Microsoft Excel
- Hospital
- Writing skills
Quick Apply
Resource Coordinator Rehabilitation Services-Full-time
Northwestern Memorial Healthcare —Naperville, IL
- $44.15 - $57.39 an hour
- Full-time
- Background check
- Management
- BLS Certification
- Tuition reimbursement
- 401(k) matching
Quick Apply

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Customer Success Manager

Diagnostic Support Services
Aurora, IL

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Teamwork
Management
Team development
Bachelor's degree
Attention to detail
Management reporting

Full Job Description

Company Summary:

Diagnostic Support Services (DS2) provides healthcare organizations with the most needed laboratory and medical support services — including custom kitting & supplies, specimen collection & medical services, medical courier & transportation, and technology & integration.

Our mission is to serve as a single point of contact for our clients, helping them integrate our solutions and proprietary technology into their workflow to create efficiency, reduce costs, and stay competitive.

We proudly support a wide range of healthcare organizations — from medical laboratories and pharmaceutical companies to direct-to-consumer healthcare brands and clinical research organizations.

At DS2, our team is dedicated to delivering prompt, specialized, and compassionate service with a clear focus on improving both customer experience and patient outcomes.

Job Summary:

The Manager, Customer Success is responsible for leading the day-to-day operations of DS2's Customer Success and Logistics functions, ensuring exceptional client service, operational efficiency, and successful execution of client programs. This role provides leadership, coaching, and oversight to the Customer Success Project Management team while serving as a key operational partner across departments including Warehouse, Logistics, Phlebotomy, Sales, Finance, and Operations.

The Manager is responsible for overseeing client support activities, carrier management, operational workflows, and service delivery execution. This position ensures client needs are met through proactive communication, effective problem-solving, and cross-functional collaboration while driving process improvements that enhance customer satisfaction, operational performance, and scalability.

The ideal candidate is a strong people leader with experience in customer success, logistics, and operational management who thrives in a fast-paced healthcare services environment and is committed to delivering exceptional service to both clients and patients.

Key Responsibilities:

Team Leadership & Customer Success Oversight

Lead and support the Customer Success Project Management team, including coaching, training, performance management, and operational guidance.
Oversee daily workflows and ensure timely completion of client requests, escalations, and operational tasks.
Foster a customer-centric culture focused on responsiveness, accountability, and service excellence.
Assist with onboarding and training of new team members.
Monitor team performance metrics and identify opportunities for operational improvement and development

Operational Support & Process Management

Maintain documentation related to client requirements, pricing requests, and operational procedures.
Assist with implementation planning and operational readiness for new and existing clients.
Support internal reporting initiatives and provide insights related to client activity, and carrier performance.
Ensure compliance with company procedures, service standards, and client-specific requirements.
Assist in developing and improving SOPs, workflows, and customer success processes.

Cross-Functional Collaboration

Partner with Operations, Sales, Finance, and Customer Support teams to ensure alignment on client deliverables and operational priorities.
Communicate operational updates, risks, and service concerns proactively to leadership and stakeholders.
Support process improvement initiatives focused on operational efficiency and customer satisfaction.

Qualifications

Bachelor’s degree preferred or equivalent professional experience.
5+ years of experience in Customer Success, Operations Management, or Team Leadership roles.
Experience in healthcare, laboratory services, mobile phlebotomy, or medical logistics is required.
Previous experience managing or leading teams in a fast-paced operational environment.
Exceptional organizational and multitasking skills with strong attention to detail.
Ability to manage multiple priorities and shifting operational demands.
Strong written and verbal communication skills.
Proficiency in CRM systems such as Salesforce, and Microsoft Office.

Work Conditions:

On-site at DS2’s Aurora facility.
May involve lifting up to 50 lbs and occasional after-hours availability for facility emergencies or maintenance work.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, 5 days a week?

Experience:

Management: 1 year (Required)
Healthcare: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

patient experience manager jobs in oakbrook terrace, il

Customer Success Manager

Onsite Telehealth Care Manager - Illinois Only

Enrollment Specialist (Remote - Work From Home)

Practice Manager - Primary Care

Care Ally Program Manager

Remote Clinical Quality Improvement Coordinator

Manager Diagnostic Imaging

Student Advocate Manager

Practice Manager - Behavioral Health

Senior People Partner (Pharmacy)

Discharge Planner MSW -Care Coordination

Manager, Care Management

Trust Operations & Consent Manager

Clinical Manager - (remote - travel required)

Sr. Manager Claims (Remote)

Patient Care Navigator- ONSITE

Healthcare Technical Project Manager

Workers Comp - Revenue Cycle Supervisor

Patient Access Manager

Resource Coordinator Rehabilitation Services-Full-time

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