Top 283 It analyst Jobs in Oakbrook Terrace Il

Help Desk Analyst
Revolution Technologies, LLC —Chicago, IL
- $20 - $30 an hour
- Full-time
- Hospital
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Principal Computer Systems Analyst - Windows
Northrop Grumman —Rolling Meadows, IL
- $98,900 - $148,300 a year
- Overtime
- 3 years
- Master's degree
- High school diploma or GED
- Paid holidays
- Disability insurance
HRIS Analyst - UKG
The Scion Group —Chicago, IL
- $73,000 - $85,000 a year
- Urgently hiring
- System design
- Mid-level
- Office
- Paid holidays
- Health insurance
IT Business Analyst
Steiner Electric Co —Itasca, IL
- Full-time
- Hybrid work
- Mid-level
- Experience equivalent to degree accepted
- 2 years
- Disability insurance
- Health insurance
Quick Apply
1d
Associate Analyst IT Compliance
Ulta Beauty, Inc. —Bolingbrook, IL
- $79,900 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Customer service
- Dental insurance
- Paid time off
Business Applications Analyst - Associate- Full-Time Days
UChicago Medicine —Chicago, IL
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
Entry Level IT Analyst
Common Goal Systems Inc. —Des Plaines, IL
- Customer service
- Bachelor of Science
- Office
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
Systems Analyst II
Loyola University Chicago —Maywood, IL
- $90,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
IT Analyst
WITRON Group —Arlington Heights, IL
- $62,000 - $66,000 a year
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance
Workday System Analyst - Learning (Remote)
Advocate Aurora Health —Oak Brook, IL
- $35.50 - $53.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Leadership
6d
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Chicago, IL
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
IT Solutions Delivery Analyst
Sidley Austin LLP —Chicago, IL
- $74,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
Junior Security Analyst
The University of Chicago —Chicago, IL
- $24.04 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health insurance
- Paid time off
System Analyst/Admin
Lorsiv Technologies Inc. —Lisle, IL
- On call
- Computer Science
- Engineering
- Mid-level
Security Analyst
SEKO Logistics —Schaumburg, IL
- $70,000 - $100,100 a year
- Full-time
- Computer science
- Computer Science
- No experience needed
- Paid jury duty
- Health savings account
IT Help Desk Analyst
Unilock Chicago, Inc —Aurora, IL
- $60,000 - $70,000 a year
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
8d
IT Infrastructure and Server Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Helpdesk Analyst
EAPPS TECH LLC dba Magicforce —Chicago, IL
- $30 - $40 an hour
- Mid-level
- Associate's degree
- 2 years
Quick Apply
2d
Epic Analyst Associate, Optime
Ann & Robert H. Lurie Children’s Hospital of Chicago —Streeterville, IL
- $76,960 - $125,840 a year
- Full-time
- HIPAA
- Research
- Mid-level
- 403(b) matching
- Paid parental leave

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it analyst jobs near oakbrook terrace il

Help Desk Analyst

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$20 - $30 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Some college
Interpersonal skills
Customer service
Attention to detail
IT support
Customer support
Remote desktop tools
Clerical experience
Associate's degree
CompTIA A+
IT department experience
Help desk

Full Job Description

Position: Helpdesk Analyst

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift Hours: 11pm – 7am CST

POSITION SUMMARY: This position must meet all the requirements of a System Analyst II as well as specific detailed functions explained below in the qualifications section for the HIS department. Supports the Hospital Information Systems Customer Service Team in projects and assists in processing issues reported to the Bureau's Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through proper channels.

JOB DUTIES (List in order of importance)

1. Provide friendly and efficient Customer Service.

2. Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager.

3. Maintain Help Desk Manuals, updating contact and location sheets and compiling support policies and procedures as needed by Help Desk Manager.

a. Answer, log, and track issues/requests as received.

b. Evaluate the severity of the customer's issue or request.

c. Attempt to solve problems over the phone whenever possible and practical

d. Assign calls to appropriate individual(s) or queue based upon information gathered.

e. Follow up with customer to confirm that: issues have been resolved in a satisfactory manner or; communicate what action(s) have been taken to reach a resolution.

4. Function as a team player.

QUALIFICATIONS

1. Strong customer focus and excellent communication skills,

2. Must, possess an Associate Degree or 2 years of college level courses.

3. Must possess at least 4+ years’ experience working in a Help Desk environment.

4. Must possess experience utilizing remote control tools in an effort to resolve problems.

5. A + certification preferred.

6. Work experience in a health care environment is preferred.

7. Must demonstrate the ability to pay close attention to detail.

8. Ability and willingness to follow procedures and contribute to improving processes.

EDUCATION

1. Associate degree or 2 years of college level courses.

2. Minimum of at least 4 years’ work experience in a Customer Service and/or Information Technology environment.

3. Work experience in a health care environment preferred.

4. A+ Certification preferred. The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

Thank you,

Pay: $20.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Associate (Preferred)

Experience:

Help desk: 3 years (Required)
IT support: 3 years (Required)
Customer support: 3 years (Required)
Customer service: 3 years (Preferred)

License/Certification:

CompTIA A+ (Preferred)

Location:

Chicago, IL 60612 (Required)

Shift availability:

Night Shift (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it analyst jobs in oakbrook terrace il

Help Desk Analyst

Principal Computer Systems Analyst - Windows

HRIS Analyst - UKG

IT Business Analyst

Associate Analyst IT Compliance

Business Applications Analyst - Associate- Full-Time Days

Entry Level IT Analyst

Digital Tech Support Analyst

Systems Analyst II

IT Analyst

Workday System Analyst - Learning (Remote)

Technology Support Analyst

IT Solutions Delivery Analyst

Junior Security Analyst

System Analyst/Admin

Security Analyst

IT Help Desk Analyst

IT Infrastructure and Server Analyst

Helpdesk Analyst

Epic Analyst Associate, Optime

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