Top 3732 Patient experience manager Jobs in Oakbrook Terrace Il

Patient Care Manager - Floater (RN)
VITAS Healthcare —Lombard, IL
- $0.70 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Travel reimbursement
- Disability insurance
Quick Apply
Director of Clinical Services
Nursepower Services Corporation —Des Plaines, IL
- $110,000 - $125,000 a year
- Part-time
- Hybrid work
- Background check
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
Onsite Telehealth Care Manager - Illinois Only
Passionate Care Management LLC —Downers Grove, IL
- $24 an hour
- Full-time
- Bilingual
- HIPAA
- Patient care
- Free parking
- Health insurance
Quick Apply
Patient Care Manager - Hospice
SimiTree Talent Solutions —Chicago, IL
- $90,000 - $95,000 a year
- RN License
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Enrollment Specialist (Remote - Work From Home)
Lumata Health Inc —Chicago, IL
- $23 - $26 an hour
- Full-time
- Remote
- Writing skills
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
13d
Psychometrician - Hinsdale/NCH
Endeavor Health —Hinsdale, IL
- $20.69 - $30.00 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Free parking
- Wellness program
4d
Discharge Planner MSW -Care Coordination
Endeavor Health —Elmhurst, IL
- $30.46 - $45.69 an hour
- Full-time
- Master of Social Work
- Hospital
- Licensed Clinical Social Worker
- Free parking
- Wellness program
Manager - Rehabilitation Services
Endeavor Health —Elmhurst, IL
- $51.47 - $79.78 an hour
- Full-time
- 5 years
- Physical & Rehabilitation Medicine
- Clinic experience
- Free parking
- Wellness program
2d
Care Ally Program Manager
Duly Health and Care —Downers Grove, IL
- $99,000 - $149,000 a year
- Full-time
- Nursing
- Microsoft Outlook
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Patient Care Secretary
VITAS Healthcare —Lombard, IL
- $21 - $24 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
2d
Manager, Ambulatory Access
Loyola Medicine —Maywood, IL
- $96,782 - $159,702 a year
- Full-time
- Mid-level
- Master's degree
- Driver's License
2d
Practice Manager - Behavioral Health
Skyway Behavioral Health —Downers Grove, IL
- $70,000 - $90,000 a year
- Evening shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Remote Clinical Quality Improvement Coordinator
Guidehealth —Chicago, IL
- $28 - $30 an hour
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- LPN
- Paid parental leave
- Disability insurance
Case Manager
Rehab Without Walls Neuro Rehabilitation —Downers Grove, IL
- $72,800 - $85,280 a year
- Full-time
- Nursing
- Licensed Clinical Social Worker
- Mid-level
Patient Care Navigator- ONSITE
Community Home Physicians —Burr Ridge, IL
- $21.50 - $30.00 an hour
- 8 hour shift
- Skilled nursing facility
- Patient monitoring
- 5 years
- Travel reimbursement
- Health savings account
Quick Apply
PSR- Maternal Fetal Medicine (M-TH 7a-3:30p)
Advocate Aurora Health —Downers Grove, IL
- $19.80 - $29.70 an hour
- Full-time
- High school diploma or GED
- Computer skills
- 1 year
1d
Manager Diagnostic Imaging
Loyola Medicine —Melrose Park, IL
- $96,782.40 - $159,700.00 a year
- Weekends as needed
- Hospital
- 3 years
- Master's degree
- 403(b) matching
- Health insurance
Sr Mgr Comm Hlth Strategy & Prgms
Hospital: Rush University Medical Center —Chicago, IL
- $45.59 - $66.16 an hour
- 8 hour shift
- 7 years
- Hospital
- Master's degree
Manager, Care Management
Humana —Naperville, IL
- $86,300 - $118,700 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Mileage reimbursement
- Paid parental leave

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Patient Care Manager - Floater (RN)

VITAS Healthcare -
Lombard, IL

Quick Apply

Job Details

Full-time
$0.70 per mile

Benefits

Travel reimbursement
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Collaborate with healthcare professionals
Bereavement support
Terminal illness counseling
Staff supervision
Team supervision
RN License
End-of-life care

Full Job Description

Patient Care Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team’s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement.

This is a Relief Team Manager position responsible for covering an assigned team during periods of PTO and/or FMLA leave. There are no direct reports associated with this role. Mileage is reimbursed at $0.70 per mile.

Compensation:
Annual Base Salary Range: $90,000–$110,000
Includes base salary plus incentive opportunities, full benefits package, and travel reimbursement.

Patient Care Services

Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care.
Reviews information on all pending patient admissions, all new admissions (assessments and history), and “alive” discharges to assure that eligibility and appropriateness criteria are met.
Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.
Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis.
Reviews all imminent “alive” discharges to assure effective discharge planning.
Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.
Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team.
Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.
Participates in on-call rotation.

Staff Supervision and Management

Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator.
Assures staff competence and performance levels through making field visits, evaluating documentation and providing team-based in-services on VITAS values, hospice principles and practices and specific team growth needs.
Acts as a resource and mentor for staff re: clinical issues, documentation, inter- and intra-team problem solving and appropriate customer service behavior.
Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations.
Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses.

Quality Improvement/Regulatory Compliance

Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies.
Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in programs relating to quality and service improvement.
Ensures that the team completes proactive and other patient/family satisfaction surveys and implements Quality Improvement measures and standards.
Assists with surveys and requests from regulatory bodies and intermediaries as directed by the local program.
Performs substantive chart reviews to assure there is evidence that quality care is being delivered.
Participates in the Outcomes Management and annual program review.
Performs utilization review of continuous care and inpatient levels of care for all patients on team.

Customer Service/Sales/Marketing

Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.
Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance.
Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.
Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness.
Participates in providing in-services to customers along with other team members, Patient Care Administrators and other program staff.
Participates in professional, voluntary, or community service organizations.

Cost Containment

Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies.
Monitors utilization of resources by every patient to assure cost-effective delivery of services.
Controls and is accountable for productivity, labor, and all related patient care costs with respect to budget.
Approves all bills/invoices related to patient care services.

Professional Development

Attends in-services, educational seminars and workshops.
Develops and achieves professional growth goals and objectives.
Participates as a mentor of newly hired Team Managers.

QUALIFICATIONS

Reliable transportation with appropriate license and insurance coverage for driver and passengers.
Private telephone in home.
Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.
Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.
Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.
Two years of successful supervisory experience or equivalent in a health care organization.

EDUCATION

Bachelor's degree preferred.
Current and valid R.N. License to practice in the state where the VITAS program is located.

SPECIAL INSTRUCTIONS TO CANDIDATE

EOE/AA M/F/D/V

#ILClinicalP

VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

Benefits Include:

Competitive compensation
Health, dental, vision, life and disability insurance
Pre-tax healthcare and dependent care flexible spending accounts
Life insurance
401(k) plan with numerous investment options and generous company match
Cancer and/or critical illness benefit
Tuition Reimbursement
Paid Time Off
Employee Assistance Program
Legal Insurance
Roadside Assistance
Affinity Program

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS

Quick Apply

Refine Your Search

patient experience manager jobs in oakbrook terrace il

Patient Care Manager - Floater (RN)

Director of Clinical Services

Customer Success Manager

Onsite Telehealth Care Manager - Illinois Only

Patient Care Manager - Hospice

Enrollment Specialist (Remote - Work From Home)

Psychometrician - Hinsdale/NCH

Discharge Planner MSW -Care Coordination

Manager - Rehabilitation Services

Care Ally Program Manager

Patient Care Secretary

Manager, Ambulatory Access

Practice Manager - Behavioral Health

Remote Clinical Quality Improvement Coordinator

Case Manager

Patient Care Navigator- ONSITE

PSR- Maternal Fetal Medicine (M-TH 7a-3:30p)

Manager Diagnostic Imaging

Sr Mgr Comm Hlth Strategy & Prgms

Manager, Care Management

I want to receive the latest job alert for patient experience manager in oakbrook terrace il

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