Top 285 Lead Jobs in Oakfield, Ny

Customer Experience Agent - Team Lead
Tompkins Financial Corporation —Batavia, NY
- $22 - $25 an hour
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- High school diploma or GED
- Free parking
- Profit sharing
Assets Protection Team Leader
Target —Batavia, NY
- $21.50 - $36.55 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Activities Leader
BROTHERS OF MERCY NURSING HOME COMPANY INC —Clarence, NY
- $17 - $18 an hour
- 8 hour shift
- Computer literacy
- Computer skills
- Communication skills
Quick Apply
Child Care Lead Teacher
BrightPath Kids USA —Le Roy, NY
- $18.50 - $20.50 an hour
- Full-time
- Classroom
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Merchandising Team Leader
TRY-IT DISTRIBUTING CO INC —Lancaster, NY
- $20 an hour
- 8 hour shift
- Clean driving record
- Customer service
- Merchandising
Quick Apply
14d
Activities Leader
Canterbury Woods —Williamsville, NY
- $16 - $17 an hour
- Part-time
- Skilled nursing facility
- Nursing home
- Older adults
- Paid holidays
- Dental insurance
Quick Apply
Group Leader 2
Manpower Engineering —Lockport, NY
- $54.41 an hour
- Mentoring
- Senior level
- Leadership
Quick Apply
Paint Line Lead - Second Shift
Dimar Manufacturing —Clarence, NY
- $25 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Power tools
Quick Apply
12d
Automotive Paint Quality Lead
Carvana —Akron, NY
- $25 - $35 an hour
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
Automotive Parts Lead (Night Shift)
Carvana —Batavia, NY
- $19 - $25 an hour
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Loan repayment program
- Tuition reimbursement
Quick Apply
Automotive Parts Lead (Night Shift)
Carvana —Akron, NY
- $19 - $25 an hour
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Loan repayment program
- Tuition reimbursement
Quick Apply
Campground Maintenance Lead
Castle Park Community Management —Scottsville, NY
- From $27 an hour
- Weekends as needed
- Clean driving record
- Management
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Automotive Paint Quality Lead
Carvana —Lockport, NY
- $25 - $35 an hour
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
Catering Lead
Panera Bread —Lockport, NY
- $17.00 - $20.25 an hour
- Part-time
- 18 years or older
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Lead Infant/Toddler Teacher
First Learning —Buffalo, NY
- $17.50 - $20.50 an hour
- Full-time
- Classroom
- CPR Certification
- Mid-level
- Health savings account
- Health insurance
Quick Apply
7d
Lead Teacher- Infants, Toddlers, Preschool
Childtime Learning Centers —Williamsville, NY
- $18.52 - $19.23 an hour
- Full-time
- Classroom
- 18 years or older
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
LPN - Licensed Practical Nurse Team Leader
Elderwood —Brockport, NY
- Up to $35.54 an hour
- Weekends as needed
- RN License
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
(USA) Market Fulfillment Lead
Walmart —Williamsville, NY
- $90,000 - $180,000 a year
- High school
- Customer service
- Mid-level
- Paid jury duty
- Disability insurance
LEAD SALES ASSOCIATE-FT
Dollar General —Batavia, NY
- $16.50 - $16.75 an hour
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Childwatch Lead
Glow YMCA —Batavia, NY
- $17 - $18 an hour
- Part-time
- Mid-level
- High school diploma or GED
- 21 years or older
Quick Apply

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Customer Experience Agent - Team Lead

Tompkins Financial Corporation -
Batavia, NY

Apply Now

Job Details

Full-time
$22 - $25 an hour

Benefits

Free parking
Profit sharing
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Email customer support
Phone communication
High school diploma or GED
Managing clients in a customer support role
Cross-functional communication
Industry knowledge of retail banking

Full Job Description

Overview:

Selected candidate must be able to work in the office three (3) days per week at our Batavia, NY Admin office or Ithaca, NY headquarters office.

The Customer Experience Agent - Team Lead is responsible for delivering exceptional customer service by handling inbound and outbound calls, responding to email inquiries, and engaging with customers via Banno conversations and chat within a dynamic care center environment. Serves as a key escalation point for complex inquiries across all bank products, utilizing advanced knowledge and problem-solving skills to ensure customer satisfaction and retention. In addition to customer-facing responsibilities, this role plays a critical part in team development by mentoring new team members, facilitating their integration into the Tompkins culture, and guiding them through policies, procedures, and best practices. Acts as a trusted resource for peers, providing ongoing support and training to enhance team performance and service quality.

Responsibilities:

Customer Interaction & Support

Serve as the initial point of customer contact across phone and digital platforms, delivering a cohesive and responsive omni-channel experience that reflects the organization’s commitment to excellence.
Resolve complex inquiries on first contact; escalate when necessary while maintaining ownership and follow-up.
Coach and mentor new team members on best practices for handling inbound calls, while supporting their integration into the Tompkins culture, policies, procedures, and team dynamics.
Demonstrate and promote a strong commitment to delivering a best-in-class experience for both internal and external customers.
Support team performance by modeling exemplary service behaviors and assisting peers with challenging interactions.
Collaborate with supervisors and other departments to ensure seamless issue resolution and continuous improvement in service quality.

Digital Banking Support

Assist customers with navigating digital banking platforms, including mobile and online tools.
Identify and resolve login issues, transaction errors, and other digital access concerns.

Debit Card Assistance

Support activations, replacements, and PIN resets while following security protocols.
Investigate and report disputes, unauthorized transactions, and fraud claims.
Collaborate with internal teams to resolve complex card-related issues

Digital Contact Processing:

Deliver consistent, high-quality service across all digital channels, including live chat, secure messaging, and email, ensuring a seamless and unified customer experience.
Prioritize First Contact Resolution (FCR) by thoroughly understanding customer needs and resolving inquiries or issues during the initial interaction whenever possible.
Demonstrate agility in switching between communication platforms while maintaining professionalism, accuracy, and empathy.
Leverage available tools to provide timely, informed, and personalized responses that align with the bank’s service standards.
Collaborate with internal teams to ensure continuity of service and resolution of complex issues that span multiple channels.
Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand.

Security & Compliance

Follow identity verification protocols to protect customer data and prevent fraud.
Monitor for suspicious activity and ensure compliance with internal policies and banking regulations.

Team Collaboration & Communication

Collaborate with team members and leadership to meet individual and team performance goals, including call handling time, quality assurance, and customer satisfaction metrics.
Participate in training and team sessions to support continuous improvement.
Identify operational gaps and collaborate with Customer Care Center leadership to enhance team effectiveness by ensuring the availability of appropriate tools, resources, and documented procedures.

Product Knowledge & Promotion

Maintain knowledge of bank products, services, and promotions.
Proactively identify and promote relevant offers during customer interactions.

Administrative & Operational Duties

Accurately document customer interactions and outcomes in the CRM system.
Follow assigned schedules, including rotating shifts, weekends, and holidays.
Perform additional tasks as needed to support the Customer Care Center.

Qualifications:

High School Diploma or equivalent and a minimum of three (3) to five (5) years of experience in banking, with demonstrated proficiency in bank systems, products, and services across multiple customer service channels (email, chat, calls) required.
Proven experience in customer care center operations, including systems, tools, and procedures used to manage and resolve customer inquiries efficiently.
Demonstrated ability to take full ownership of issues, applying a variety of methods and resources to ensure complete and accurate resolution.
Strong written communication skills with the ability to craft clear, empathetic, and professional responses tailored to diverse customer needs.
Collaborative mindset with the ability to work cross-functionally to resolve complex customer issues.

Benefits:

Medical
Dental
Vision
401(k) Match
Profit Sharing
Paid Time Off
11 Holidays
Tuition Reimbursement
Free Parking throughout Tompkins Community Bank
Employee Referrals

EEO Statement:

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

For more information, please click here

#communitybank

Pay Range: USD $22.00 - USD $25.00 /Hr.

Apply Now

Refine Your Search

lead jobs in oakfield, ny

Customer Experience Agent - Team Lead

Assets Protection Team Leader

Activities Leader

Child Care Lead Teacher

Merchandising Team Leader

Activities Leader

Group Leader 2

Paint Line Lead - Second Shift

Automotive Paint Quality Lead

Automotive Parts Lead (Night Shift)

Automotive Parts Lead (Night Shift)

Campground Maintenance Lead

Automotive Paint Quality Lead

Catering Lead

Lead Infant/Toddler Teacher

Lead Teacher- Infants, Toddlers, Preschool

LPN - Licensed Practical Nurse Team Leader

(USA) Market Fulfillment Lead

LEAD SALES ASSOCIATE-FT

Childwatch Lead

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