Operations & Daily Log Administration:
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Coordinate the review, revision, and approval of daily logs submitted through the KloudGin platform.
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Validate operational data for accuracy, completeness, and compliance with internal standards, client requirements, and contractual obligations.
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Identify discrepancies, missing data, or errors and work with crews and administrators to resolve issues promptly.
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Ensure timely completion of daily logs to support billing, reporting, and performance tracking.
Team Leadership & Training:
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Serve as the primary point of contact and functional lead for the KloudGin Operations Administration team.
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Provide day-to-day guidance, coaching, and mentorship to ensure quality, consistency, and productivity.
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Develop and deliver training on KloudGin workflows, best practices, and process updates for operations administrators.
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Support performance management by monitoring workloads, quality metrics, and adherence to procedures.
Field & Subcontractor Support:
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Act as the primary support contact for internal and subcontracted tree crews related to KloudGin daily log submission.
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Assist crews with troubleshooting system issues, correcting submissions, and understanding reporting requirements.
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Ensure crews have appropriate system access, tools, and knowledge to complete accurate and timely reporting.
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Foster strong working relationships with field leadership to support operational alignment.
Business Intelligence & Reporting:
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Utilize KloudGin business intelligence dashboards and reports to monitor trends, identify bottlenecks, and assess performance.
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Analyze operational data to recommend improvements in log review, approval timelines, and resource utilization.
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Prepare and communicate actionable insights to operations leadership and cross-functional partners.
User Profile & Crew Structure Management:
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Maintain and update user profiles, permissions, and access levels within the KloudGin platform.
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Configure and manage crew structures to ensure alignment with operational, contractual, and organizational requirements.
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Ensure system data integrity related to crews, users, and operational hierarchies.
Process Improvement & System Optimization:
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Identify opportunities to streamline workflows, reduce errors, and improve system utilization.
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Collaborate with operations, IT, and management to implement process improvements and system updates.
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Support testing, rollout, and adoption of new KloudGin features or operational changes.
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Experience in utility vegetation management, forestry, construction, or infrastructure services.
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Familiarity with client reporting, contract compliance, and operational KPIs.
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Experience working with union and/or subcontracted field crews.
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Advanced proficiency in reporting tools, dashboards, or data analysis.
ArborWorks, LLC is an Equal Opportunity Employer. We are committed to providing an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.
ArborWorks, LLC provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. Applicants requiring accommodation during the application or hiring process should contact Human Resources.
