Top 479 application analyst Jobs in oakland, ca

Senior Manager, IT User Experience
Center for Elders' Independence —Oakland, CA
- $100,430 - $150,646 a year
- Full-time
- Computer science
- 7 years
- Computer Science
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Senior Application Developer - ERP Systems
Center for Elders' Independence —Oakland, CA
- $93,850 - $140,744 a year
- Full-time
- Computer science
- Computer Science
- 5 years
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Computer Programmer Analyst
PG&E Corporation —Oakland, CA
- $90,000 - $136,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer science
- Microsoft Excel
3d
Application Analyst III, IT, Full-Time, Days, Cloverleaf experience, hybrid, Must reside in CA
MarinHealth —Greenbrae, CA
- $54.32 - $81.48 an hour
- 8 hour shift
- Computer Science
- Hospital
- Customer service
- Health insurance
- Dental insurance
Quick Apply
SAP SD (MP2C) Business Analyst
TalentBurst, Inc. —South San Francisco, CA
- Contract
- Google Workspace
- Bachelor of Science
- Salesforce
- Health insurance
- Dental insurance
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12d
Senior Architect, Data, Product and Engagement
Edwards Lifesciences —California
- $139,000 - $196,000 a year
- Full-time
- Computer Science
- SQL
- AWS
Senior Technical Systems Analyst
Institute on Aging —San Francisco, CA
- $120,000 - $138,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Microsoft Outlook
- Health savings account
- Health insurance
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SAP BTP Administrator
Exact Sciences —Redwood City, CA
- $76,000 - $156,000 a year
- Weekends as needed
- Computer literacy
- System design
- 3 years
- Paid parental leave
- Health insurance
7d
Security Analyst - Governance, Risk, and Compliance
LaunchDarkly —Oakland, CA
- $116,000 - $187,660 a year
- Remote
- AWS
- Continuous improvement
- Organizational skills
- Dental insurance
- Vision insurance
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8d
Business Systems Analyst
CBRE —San Francisco, CA
- $115,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
12d
DevOps Analyst, Senior
Blue Shield of California —Oakland, CA
- $90,860 - $136,290 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Pass drug screening
- Work from home
DevOps Analyst, Consultant
Blue Shield of California —Oakland, CA
- $111,540 - $167,420 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Pass drug screening
- Work from home
Supply Chain Management Data Lead (Systems Analyst, Principal)
PG&E Corporation —Oakland, CA
- $128,000 - $218,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
11d
Expert Data Analyst-Enterprise Solutions, Power Platform
PG&E Corporation —Oakland, CA
- $126,000 - $200,000 a year
- Full-time
- Hybrid work
- Computer science
- 6 years
- Computer Science
Information Systems Analyst (Probation Department)
Alameda County —Oakland, CA
- $55.85 - $74.84 an hour
- Full-time
- Computer science
- Management
- Computer Science
- Wellness program
- Commuter assistance
Junior Data Analyst
Lawrence Berkeley National Laboratory —San Francisco Bay Area, CA
- $74,163 - $86,524 a year
- Full-time
- Background check
- Computer Science
- English
- Health insurance
- 401(k)
4d
Implementation Engineer
Recidiviz —Oakland, CA
- $97,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Business Technical Support Analyst
University of California San Francisco —San Francisco, CA
- Full-time
- Mid-level
- Cardiology
11d
Senior Programmer Analyst
PG&E Corporation —Oakland, CA
- $118,000 - $188,000 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
9d
Senior Cyber Security Analyst, Application & Infrastructure
iRhythm Technologies, Inc. —San Francisco, CA
- $127,000 - $165,000 a year
- Full-time
- Remote
- Computer Science
- 8 years
- Continuous improvement
Quick Apply

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application analyst jobs near oakland, ca

Senior Manager, IT User Experience

Center for Elders' Independence -
Oakland, CA

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Job Details

Full-time
$100,430 - $150,646 a year

Qualifications

Training program design for professional development
Jira
Managing technical support teams
Computer science
Operational analysis
Performance improvement leadership
7 years
ITIL Certification
Program design
Defect resolution root cause analysis
Bachelor's degree in information technology
Computer Science
Team supervision
Managing teams in a customer support role
Enterprise software
Coaching
Customer satisfaction tracking
Bachelor's degree in business
IT strategy planning
Frontline customer support management
Supplier relationship improvement
User training (technical support)
Team development
Supervising experience
Bachelor's degree
Change management for system development
Internal employee customer service
Zendesk
HDI Certification
Decision making

Full Job Description

Senior Manager, Customer Experience

The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities

The Position: The Senior Manager, Customer Experience leads a team responsible for delivering high-quality, user-centered IT support and service enhancements across the organization. This leader owns the strategy and execution of initiatives aimed at improving how internal users experience and interact with enterprise technology.

With a focus on proactive support, systems usability, and operational excellence, this role ensures IT services are accessible, effective, and aligned with the needs of end users. The manager will oversee support analysts and systems-focused staff, driving a culture of continuous improvement, knowledge sharing, and service excellence.

The salary range for the Senior Manager, IT User Experience position at Center for Elders’ Independence is $100,430 to $150,646. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices.

DUTIES AND RESPONSIBILITIES:

Champion a service mindset across IT operations by embedding user experience (UX) principles into support, training, communication, and systems management.
Manage and mentor a team of analysts and support staff; foster professional development, collaboration, and innovation.
Design and lead initiatives to optimize IT support processes, tools, and response models using ITIL-based practices and customer experience insights.
Ensure timely, effective resolution of technical issues while enabling the team to identify systemic trends and root causes.
Oversee development and delivery of end-user training programs, onboarding experiences, and self-service content to drive adoption and reduce friction.
Define and track key metrics (e.g., SLAs, CSAT, FCR) to assess IT support health, user sentiment, and opportunities for improvement.
Work with IT infrastructure, security, applications, and business units to ensure IT services meet operational needs and strategic priorities.
Ensure end-user communications regarding outages, upgrades, and changes are timely, clear, and empathetic to business impact.
Oversee relationships with third-party service providers (e.g., field services, helpdesk vendors, training consultants) to ensure service quality and alignment with internal expectations.
Represent the voice of the end-user in enterprise IT initiatives; support successful change management, testing, and post-deployment evaluation.

QUALIFICATIONS:

Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
7+ years of experience in IT operations, technical support, or systems analysis, with at least 2 years in a people management or team lead role.
Deep understanding of IT service management frameworks (ITIL) and user-centered support principles.
Experience managing customer-facing IT teams or service desks, with a strong track record of driving user satisfaction and service improvements.
Familiarity with enterprise ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or similar.
Strong leadership, coaching, and communication skills—able to engage both technical teams and non-technical stakeholders.
Demonstrated experience using metrics and data to drive decision-making and continuous improvement.
Experience working with Microsoft 365, identity and access management, endpoint management, and common enterprise SaaS platforms.
Relevant certifications (e.g., ITIL v3/v4, HDI, Microsoft 365) are a plus.

The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.

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Refine Your Search

application analyst jobs in oakland, ca

Senior Manager, IT User Experience

Senior Application Developer - ERP Systems

Computer Programmer Analyst

Application Analyst III, IT, Full-Time, Days, Cloverleaf experience, hybrid, Must reside in CA

SAP SD (MP2C) Business Analyst

Senior Architect, Data, Product and Engagement

Senior Technical Systems Analyst

SAP BTP Administrator

Security Analyst - Governance, Risk, and Compliance

Business Systems Analyst

DevOps Analyst, Senior

DevOps Analyst, Consultant

Supply Chain Management Data Lead (Systems Analyst, Principal)

Expert Data Analyst-Enterprise Solutions, Power Platform

Information Systems Analyst (Probation Department)

Junior Data Analyst

Implementation Engineer

Business Technical Support Analyst

Senior Programmer Analyst

Senior Cyber Security Analyst, Application & Infrastructure

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