Top 1685 Onboarding manager Jobs in Oakland, Ca

Onboarding Manager
Jumio —San Francisco, CA
- Email
- Remote
- Mid-level
- Organizational skills
- Leadership
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Operations Manager
24 Hour Home Care - Corporate Division —Concord, CA
- $105,000 - $115,000 a year
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
Participant Engagement Manager
Institute on Aging —San Francisco, CA
- $120,000 - $127,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
TOPS - Community Manager Specialist
Asset Living —Alameda, CA
- $33.65 - $38.46 an hour
- Hybrid work
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
EECS Department Operations Manager (7378U) - EECS
University of California Berkeley —Berkeley, CA
- $110,000 - $140,000 a year
- Online Application
- Background check
- Office
- University
Clinic Manager I (P/T .60 FTE)
La Clinica de La Raza —Oakland, CA
- $96,203 - $111,565 a year
- Part-time
- Mid-level
- 1 year
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Operations Manager
Amazon.com Services LLC —San Leandro, CA
- $100,100 - $150,100 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Recruiting & Onboarding Lead
CARDEA HEALTH —Oakland, CA
- $80,000 - $100,000 a year
- Customer service
- Mid-level
- Supervising experience
- Commuter assistance
- Disability insurance
Contract Sr. Manager of Lab Operations and Facilities
Hueman PE Talent Solutions —Emeryville, CA
- $70 - $89 an hour
- Contract
- 5 years
- Bachelor's degree
- Organizational skills
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Operations Manager - Residential
WM —Oakland, CA
- $84,750 - $86,000 a year
- Full-time
- 18 years or older
- Management
- Customer service
- Employee stock purchase plan
- Paid holidays
Customer Success Manager
Whatnot —San Francisco, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Senior Program Manager
Alameda Point Collaborative, Inc. —Alameda, CA
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
- Disability insurance
- On-the-job training
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Workplace Experience Manager
Render —San Francisco, CA
- $115,000 - $200,000 a year
- Full-time
- Google Workspace
- Office
- 3 years
- Commuter assistance
- Paid parental leave
Operations Manager (4800) Job #87452 - BIDS
University of California Berkeley —Berkeley, CA
- $97,572 - $147,872 a year
- Full-time
- Customer service
- Office
- Analysis skills
Manager - Provider Enrollment
Children's Council of San Francisco —San Francisco, CA
- $98,000 - $102,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Management
- Commuter assistance
- Health savings account
Quick Apply
Area Manager
Amazon.com Services LLC —San Leandro, CA
- $77,000 - $100,000 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Residential Manager
Covenant House California —Hayward, CA
- $81,600 a year
- Weekends as needed
- Spanish
- CPR Certification
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
7d
Contact Center Administrative Manager
University of California San Francisco —Emeryville, CA
- Call employer
- 5 years
- Clinic experience
- Master's degree
5d
Administrative Manager
Felton Institute —Oakland, CA
- $80,000 - $85,000 a year
- Email
- Background check
- Microsoft Outlook
- System design
- 403(b) matching
- Health insurance
Manager, HRIS
Ross Stores —Dublin, CA
- $125,800 - $206,650 a year
- Remote
- 3 years
- Analysis skills
- Bachelor's degree

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Onboarding Manager

Jumio -
San Francisco, CA

Quick Apply

Job Details

Qualifications

Customer communication

Full Job Description

Role Purpose:

The Onboarding Manager is responsible for guiding customers from contract signature through successful implementation, go-live, and initial value realization (time to value).

The role owns the customer onboarding journey and partners closely with the implementation manager, ensuring customers achieve a fast, predictable, and high-quality deployment experience while coordinating activities across the customer, implementation manager, Product, Support, and Customer Success teams.

The Onboarding Manager serves as the customer's primary point of contact during onboarding and is accountable for achieving time-to-value, removing implementation obstacles, and ensuring customers are ready to successfully adopt Jumio solutions.

The Onboarding Manager is also responsible for ensuring a seamless transition to the Customer Success Manager, including formal handover of documented customer context, goals, and agreed success criteria, so that long-term value realization begins from a position of strength Help customers successfully deploy and launch Jumio solutions to achieve value as quickly and effectively as possible.

Example Responsibilities:

Own Customer Onboarding

Act as the primary owner of the onboarding and implementation process
Lead customers from post-sale handoff through successful go-live
Create and maintain implementation plans, milestones, risks, and dependencies
Align on success criteria — define what a successful go-live looks like from the customer's perspective
Build and share the implementation project plan with clear milestones and named owners on both sides
Establish a regular cadence — weekly syncs, status updates, and a defined escalation path
Drive accountability across both customer and internal teams
Ensure customers understand the implementation process, timelines, and success criteria

Accelerate Time-to-Value

Guide customers through onboarding activities required to achieve production readiness
Identify and remove blockers that delay implementation
Ensure customers reach agreed milestones as quickly as possible
Track onboarding progress and proactively intervene when projects fall behind
Ensure the customer can operate the platform independently at go-live

Coordinate Cross-Functional Delivery

Partner with Implementation Managers, Product, Support, and Customer Success Managers
Establish a contacts map — Jumio contacts mapped to customer contacts to ensure multi-threaded engagement
Facilitate implementation workshops, status meetings, and readiness reviews
Coordinate escalation and issue resolution activities when required
Ensure a smooth transition between pre-sales, onboarding, and ongoing customer success ownership

Manage Customer Stakeholders

Build trusted relationships with customer project managers, implementation teams, and business sponsors
Communicate project status, risks, and decisions clearly and proactively
Provide documentation, guides, and self-serve resources to support customer readiness
Align stakeholders around timelines, priorities, and expected outcomes
Maintain customer confidence throughout the onboarding process

Drive Go-Live Readiness

Validate completion of implementation milestones and success criteria
Coordinate go-live planning and readiness reviews
Ensure customers are operationally prepared to launch
Support go-live day execution, including a war room setup pre- and post-launch with close monitoring for 72 hours
Support early adoption and stabilization activities following go-live

Foster Continuous Improvement

Identify recurring onboarding challenges and process inefficiencies
Recommend improvements to onboarding methodologies, tools, templates, and customer communications
Capture customer feedback and implementation insights to improve future customer experiences
Contribute to the development of scalable onboarding best practices

Skills, Experience and Qualifications:

Experience leading customer onboarding, implementation, project management, or customer success programs in a SaaS or technology environment
Strong project management and stakeholder management skills
Ability to manage multiple customer onboardings simultaneously
Excellent communication and presentation skills
Experience coordinating cross-functional teams
Strong problem-solving and organizational skills

Great to have Experience and Qualifications:

Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions
Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies
Project management certification or equivalent experience
Experience working with global enterprise customers

Key Characteristics

Customer obsessed
Comfortable with ambiguity
Articulate and persuasive
High EQ
Curious and coachable
Clear and direct communicator
Continuous learner
Accountable
Commercially Aware
Resilient and tenacious
Big picture and the detail

Example Success Measures

This role has many ways to make a positive impact and we are always open to new ways of measuring progress and success. The below are some of the main areas this role can directly influence and improve.

Time-to-Live

Time-to-Value

On-Time Implementation Completion

Customer Onboarding Satisfaction

Go-Live Success Rate

Early Adoption Metrics

First 90 Day Customer Health

Escalations during onboarding

Implementation Backlog Age

Handover Quality to CS

Key Stakeholders

External

Internal

Customer Project Managers

Implementation Managers

Dev/Technical Leads

Pre Sales Engineers

Operations Teams

Account Executives/Account Managers

Business Sponsors

Product & Engineering

Risk and Fraud Specialists

Support & Escalation teams

Executive Stakeholders

Customer Success Managers

Jumio Values:

IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

Equal Opportunities:

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.

About Jumio:

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we're expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Applicant Data Privacy

We will only use your personal information in connection with Jumio's application, recruitment, and hiring processes, as described in Jumio's Applicant Privacy Notice. If you have any questions or comments, please send an email to [email protected].

Quick Apply

Refine Your Search

onboarding manager jobs in oakland, ca

Onboarding Manager

Operations Manager

Participant Engagement Manager

TOPS - Community Manager Specialist

EECS Department Operations Manager (7378U) - EECS

Clinic Manager I (P/T .60 FTE)

Operations Manager

Recruiting & Onboarding Lead

Contract Sr. Manager of Lab Operations and Facilities

Operations Manager - Residential

Customer Success Manager

Senior Program Manager

Workplace Experience Manager

Operations Manager (4800) Job #87452 - BIDS

Manager - Provider Enrollment

Area Manager

Residential Manager

Contact Center Administrative Manager

Administrative Manager

Manager, HRIS

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