Top 35 Technical support representative Jobs in Ocala, Fl

Fire Apparatus Technical Support Representative
Hale Products, Inc. —Ocala, FL
- $48,000 - $72,000 a year
- Online Application
- Military
- Mid-level
- Office
- Health insurance
- Paid time off
Customer Solutions Specialist
Bay Laurel Center CDD —Ocala, FL
- $18.18 - $27.44 an hour
- Full-time
- CPR Certification
- Computer literacy
- Data analysis skills
- Paid holidays
- Disability insurance
Quick Apply
1d
Fire/EMS Product Representative & Business Development Leader - Florida
Applied Information Inc. —Florida
- $95,000 - $125,000 a year
- Full-time
- Up to 50% travel
- Public speaking
- Office
- Health insurance
- Dental insurance
Quick Apply
Regional Sales Manager
Verto People —Florida
- $125,000 - $155,000 a year
- Full-time
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply
[Remote] Agricultural Sales Representative (Commercial Grower exp req)
Rhodes Wolfe —Florida
- $90,000 - $100,000 a year
- Full-time
- Remote
- ERP systems
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
6d
Architectural & Design Sales Representative — Florida (Remote)
Tile Club —Florida
- $80,000 - $120,000 a year
- 8 hour shift
- Hospitality
- Sales
- Marketing
- Disability insurance
- Health insurance
Quick Apply
Clinical Specialist, Pain Interventions - Gainesville / Ocala, FL
Medtronic —Ocala, FL
- $76,000 - $114,000 a year
- Weekends as needed
- Nursing
- RN License
- Mid-level
- Health savings account
- Employee stock purchase plan
Sales Representative
Florida State Fence —Ocala, FL
- $55,000 - $80,000 a year
- Full-time
- English
- Mid-level
- Office
Quick Apply
14d
Sales Representative
Baker Distributing —Ocala, FL
- Full-time
- Writing skills
- English
- Mid-level
Quick Apply
Outside Sales Representative- Independent Contractor
Ross Roofing and Restoration —Ocala, FL
- $75,000 - $300,000 a year
- Contract
- Mid-level
- Business development
- Analysis skills
- Paid training
- Work from home
Quick Apply
8d
Sales Manager-Manufactured Homes
Cavco Industries —Ocala, FL
- Marketing
- 5 years
- Supervising experience
Quick Apply
Application Sales Engineer
A & N CORPORATION —Williston, FL
- Full-time
- 7 years
- Computer literacy
- Bachelor of Science
Quick Apply
2d
National Account Director
Mistras Group, Inc.-Shop —United States
- Remote
- Microsoft Excel
- Ability to climb stairs
- High school diploma or GED
US Sales Representative
CEM Corporation —United States
- Full-time
- Laboratory experience
- Mid-level
- Driver's License
Quick Apply
6d

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Fire Apparatus Technical Support Representative

Hale Products, Inc.
Ocala, FL

Apply Now

Job Details

Full-time
$48,000 - $72,000 a year

Benefits

Health insurance
Paid time off
401(k) matching

Qualifications

PLC-based control system operation
Post-sales product instruction
On-site technical support
Email customer support
Technical support via phone
Shipping and receiving return processing
Phone communication
Military
Presentations for conferences or internal meetings
In-person customer service
Mid-level
Industrial electrical systems
User training (technical support)
Industrial equipment troubleshooting
Managing clients in a customer support role
Collaboration with product development teams
Internal employee customer service
Product management
Collaboration with manufacturing teams
Warranty issues management
CRM system proficiency
Productivity software
Avionics
Order processing
Technical support via email
Associate's degree
Mechanical troubleshooting
Email support
Client interaction via phone calls

Full Job Description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

SUMMARY OF JOB RESPONSIBILITES:
The Technical Support Representative will provide to customers, both external and internal, a primary contact for the exchange of technical assistance and information. This assistance can vary from product selection or application guidance to operational troubleshooting for our products.

DUTIES AND RESPONSIBILITIES

Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person.
Able to speak or give presentations and/or training to both internal and external customers.
Process RMA’s in a timely manner Process warranty/non-warranty orders.
Manage Tech Support cases in CRM and act as a backup for Customer Service cases when needed.
Work closely with engineering, and manufacturing teams to facilitate information with customers.
Support the product management function and work closely with the Service and Quality Assurance departments.
Provide technical support requests to Product Managers, Engineers, and others as needed to assist the customer.
Provide customers with product advisories, announcements, or other technical data a need in order to provide world class customer satisfaction.
Must embrace a challenging, fast paced, demanding yet rewarding customer service environment where the work you do can save life and property.
The ability to work with limited supervision A proven record of accomplishment by meeting time bound objectives and quality targets.
Ability to travel intermittently as needed – 10%
All other duties as assigned.

EDUCATION AND EXPERIENCE

Associates Degree or Military experience with MOS and Avionics or Electronics desirable.
Experience in the Fire Suppression Industry desired
Experience with electrical control systems
Experience with PLC, Multi plex systems, industrial control systems preferred
Experience with heavy duty mobile equipment
Experience with J1939
Mechanically inclined with an ability to diagnose issues quickly
Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products desire
Knowledge of ERP and CRM systems
Proficient in Microsoft Office Suite

PHISICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to handle or feel. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to twenty-five pounds and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT
While performing the duties of this position, the employee may be occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions and vibration. The noise level in the work environment is usually low to moderate typical of an office with occasional work requiring hearing and eye protection.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $48,000.00 - $72,000.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

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Artificial intelligence is not used to screen, assess or select applicants.

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Refine Your Search

technical support representative jobs in ocala, fl

Fire Apparatus Technical Support Representative

Customer Solutions Specialist

Fire/EMS Product Representative & Business Development Leader - Florida

Regional Sales Manager

[Remote] Agricultural Sales Representative (Commercial Grower exp req)

Architectural & Design Sales Representative — Florida (Remote)

Clinical Specialist, Pain Interventions - Gainesville / Ocala, FL

Sales Representative

Sales Representative

Outside Sales Representative- Independent Contractor

Sales Manager-Manufactured Homes

Application Sales Engineer

National Account Director

US Sales Representative

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