Top 415 Advanced training Jobs in Ocean Springs, Ms

Member Contact Center Manager Gulfport 5177
Keesler Federal Credit Union —Gulfport, MS
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quality Assurance Analyst III 5203
Keesler Federal Credit Union —Biloxi, MS
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
11d
Field Services Specialist - Mississippi / Louisiana Area
NRT Technology Corp. —Biloxi, MS
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Blind Rehabilitation Specialist (Visual Skills)
US Veterans Health Administration —Biloxi, MS
- $61,722 - $97,087 a year
- Online Application
- Background check
- Clean driving record
- Current TB test
12d
Real Estate Sales Agent
Weichert —Ocean Springs, MS
- Mid-level
- High school diploma or GED
- Real Estate License
Retail Part Time Team Lead
Office Depot —Diberville, MS
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
- Commuter assistance
- Health savings account
Benefits Representative
AMBA —Biloxi, MS
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Retirement plan
Business Office Represntative-Family Practice Physicians-Days- FT
Memorial Hospital at Gulfport —Biloxi, MS
- Full-time
- Mid-level
- High school diploma or GED
- Clinic
14d
PAINTER
HII —Pascagoula, MS
- Up to $35.99 an hour
- Email
- 3 years
- No travel
- Entry level
- Health insurance
- Dental insurance
5d
Retail Assistant Store Manager
Office Depot —Diberville, MS
- $14.08 - $16.00 an hour
- Weekends as needed
- Marketing
- Computer literacy
- Merchandising
- Commuter assistance
- Health savings account
RUST MACHINE OPER
HII —Pascagoula, MS
- From $28.64 an hour
- Email
- Manufacturing
- Hand tools
- No travel
- Health insurance
- Dental insurance
4d
Zaxbys Team Member
Promenade Partners, LLC —Diberville, MS
- $0 an hour
- Part-time
- Fast casual restaurant
- Ability to lift 50 pounds
- Entry level
Quick Apply
Advanced Training Coordinator
Chugach Government Solutions —Gulfport, MS
- $43,000 - $50,000 a year
- Full-time
- Background check
- Classroom
- Clean driving record
- Paid holidays
- Disability insurance
Center Manager
The UPS Store #6873 —Ocean Springs, MS
- Full-time
- Computer literacy
- Mid-level
- Business development
Quick Apply
Clinical Medical/Admin Assistant to Provider
Bethel Health Services —Biloxi, MS
- $14 - $17 an hour
- Full-time
- Background check
- Google Workspace
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
5d
Staff Appraiser
Velox Valuations - Wiregrass Coast —Biloxi, MS
- $57,000 - $120,000 a year
- Mid-level
- Residential
- Communication skills
- Health insurance
- Paid time off
Lead Stylist, Levi's Factory Store, Gulfport, MS
Levi Strauss & Co. —Gulfport, MS
- $13.65 - $22.75 an hour
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
8d
Personnel/Administrative Assistant
Precise Systems —Pascagoula, MS
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Zaxbys Team Member- Ocean Springs
Spring Chicken LLC —Ocean Springs, MS
- Part-time
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Entry level
Quick Apply
JOINER
HII —Pascagoula, MS
- Up to $35.99 an hour
- Email
- Construction site
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
9d

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Member Contact Center Manager Gulfport 5177

Keesler Federal Credit Union -
Gulfport, MS

Apply Now

Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Computer literacy
Writing skills
Frontline customer support management
Desktop applications
Data interpretation
Microsoft Teams
Call center management

Full Job Description

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

Medical, dental, and vision insurance
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
Tuition Reimbursement and Competitive Scholarships
Short-Term & Long-Term Disability Benefits
Employee Assistance Program

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Position: Member Contact Center Manager

Department: Member Contact Center

Reports To: VP of MCC

FLSA: Exempt

Summary:

The Member Contact Center Manager is responsible for leading the daily operations of the Member Services team within the Member Contact Center. This role is accountable for delivering exceptional member experiences while achieving established service, quality, productivity, and operational performance goals. The Member Contact Center Manager reports directly to the VP of Member Contact Center and collaborates with other departments to ensure seamless operations and member satisfaction.

Supervisory Responsibilities:

Perform supervisory duties in accordance with the credit union's policies and procedures and all applicable federal, state, and local laws. Responsibilities include participating in the recruitment, interview, selection, and onboarding of employees; providing training and development; planning, assigning, and overseeing work; evaluating performance; coaching and counseling employees; administering recognition and corrective actions as appropriate; responding to employee concerns and supporting issue resolution; and supporting employment actions such as promotion, transfer, demotion, or separation in accordance with established policies and legal requirements.

Essential Functions:

Lead the daily operations of the Member Services team within the Member Contact Center to achieve organizational and departmental goals.
Foster a culture focused on member experience, accountability, teamwork, and continuous improvement.
Executes on organizational strategies to achieve call center goals and objectives, including service level agreements, call quality, and member satisfaction targets.
Monitor and analyze call center performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
Ensure adherence to call center policies, procedures, and regulatory requirements.
Collaborate with other departments to address member inquiries, resolve escalated issues, and improve the overall member experience.
Utilize call center platform to monitor call routing, workforce management, and reporting.
Prepare and present reports on call center performance, trends, and recommendations to management.
Maintains a working knowledge and daily supervision of all functional requirements of the inbound contact center.
Works with management to develop business plans to support the organization’s strategic plan.
Assist in disaster preparedness and recovery within scope of authority.
Responsible for compliance with all Federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Other Duties and Responsibilities:

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor’s Degree in related field or equivalent combination of education and experience which demonstrates the ability to perform the functions of the position preferred

Experience and Other Requirements:

Minimum of 5 years of experience in call center leadership, preferably in the financial services industry.
Advanced Knowledge and understanding call center performance targets.
Exceptional problem-solving and decision-making abilities.
Strong critical, analytical and data-driven mindset, with the ability to interpret and utilize call center metrics.
Excellent verbal and written communication skills.
Ability to adapt to a fast-paced and dynamic environment.

Interpersonal Skills:

Demonstrates the ability to interact professionally and respectfully with members, coworkers, and external partners. Communicates information clearly and effectively, both verbally and in writing, and listens attentively to understand questions or concerns. Maintains a courteous, cooperative, and service‑oriented approach in a variety of work situations, including those involving differing perspectives or needs. Builds positive working relationships and contributes to a collaborative, inclusive, and member‑focused environment.

Computer Skills:

Proficient in the use of computers and standard office technology, including Microsoft Office applications (Word, Excel, Outlook, and Teams).

Certificates, Licenses and Registrations:

None

Physical Demands:

The physical demands described below are representative of those that may be associated with performing the essential functions of this position. The essential functions of this role can be performed with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws.

While performing the duties of this job, the employee may be required to remain in a stationary position for extended periods, move within the work environment, and operate a computer and other standard office equipment. Job duties may also involve the use of hands and arms to operate tools, devices, or controls, and to exchange information using various communication methods. Occasional postural activities such as bending, kneeling, crouching, or stooping may be required. The position may occasionally require lifting or moving items weighing up to 15 pounds.

Work Environment:

The work environment is primarily a professional office or branch setting, with a focus on member service and collaboration. The role may require working in shared workspaces and interacting with members, coworkers, and vendors through various communication methods. Work may involve extended periods of sitting or standing, repetitive motions such as computer or device use, and occasional movement throughout the facility.

The essential functions of the position can be performed with or without reasonable accommodation, in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA).

Declaration:

The human resources department retains the sole rights and discretion to make changes to this job description

#HPIND

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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