Top 2 Helpdesk specialist Jobs in Ocoee Fl

Integration & IT Support Specialist
Bluedrop USA —Orlando, FL
- From $70,000 a year
- Full-time
- System design
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Systems Support Specialist (MSP / IT Support)
Jinx IT Inc. —Longwood, FL
- From $15 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Organizational skills
- Paid training
- Professional development assistance
Quick Apply
14d

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Integration & IT Support Specialist

Bluedrop USA -
Orlando, FL

Quick Apply

Job Details

Full-time
From $70,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Flexible schedule
Life insurance
Referral program

Qualifications

Cloud identity and access management (IAM)
Customer communication
CSS
Windows
Technology security practices
SQL
PHP
Arrays (data structure)
Azure AD
IP networking
Microsoft 365 support
HTML
Identity & access management

Full Job Description

Bluedrop USA develops advanced training and simulation solutions for the aerospace and defense industry. Our team designs and delivers high-performance virtual and mixed reality training systems used by front-line operators in complex and demanding environments.

We are seeking an Integration & IT Support Specialist to support both internal IT systems and advanced simulation products. This role combines hands-on technical integration work with corporate IT support responsibilities and customer-facing field support activities.

The successful candidate will contribute across the full product lifecycle, including system configuration, integration, testing, troubleshooting, and support of deployed simulation systems, while also maintaining internal IT operations.

What you will be doing:

Setup and install end-user desktops, laptops, printers, and mobile devices
Perform analysis, diagnosis, and resolution of workstation, email, and basic network issues
Administer Microsoft 365 and Entra environments, including users, groups, and permissions
Support onboarding activities including provisioning accounts, devices, and training
Track and manage IT assets in accordance with company policies
Develop and maintain system configuration and support documentation
Serve as a primary helpdesk contact and coordinate with higher levels of support
Contribute to cybersecurity and compliance objectives through secure IT practices
Configure and integrate hardware and software components using vendor documentation and internal procedures
Perform system-level troubleshooting across hardware, software, and networking environments
Conduct root cause analysis and implement corrective solutions
Participate in system architecture discussions, integration planning, and design reviews
Execute feature, regression, and integration testing
Evaluate and recommend third-party hardware and software technologies
Collaborate with software, systems, and production teams during product development activities
Provide remote and on-site support for deployed simulation systems
Deliver customer training and product demonstrations
Coordinate with third-party vendors to resolve integration and support issues
Travel to customer and test sites as required

What you will need to succeed:

Diploma or degree in Information Technology or a related technical field
Minimum of 2 years of relevant industry experience
Strong working knowledge of Windows operating systems, configuration, and troubleshooting
Experience with Microsoft 365 and identity management platforms (Entra)
Understanding of networking fundamentals and protocols
Strong analytical and problem-solving skills
Strong interpersonal and communication skills with customer-facing capability
Ability to work independently and collaboratively in a team environment
Self-motivated with the ability to conduct research and resolve issues
Experience with system integration or hardware/software interfacing (asset)
Experience with system or software testing methodologies (asset)
Familiarity with scripting or programming (Python, PowerShell, C++, or C#) (asset)
IT systems administration experience (asset)
Familiarity with VR/MR systems or simulation environments (asset)
Exposure to military simulation platforms such as VBS or Arma (asset)
Familiarity with security and compliance frameworks such as CMMC or NIST 800-171 (asset)
Must be eligible for DoD Personal Security Clearance

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role. 

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Compensation Package:

Yearly pay

Work Location: In person

Quick Apply

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helpdesk specialist jobs in ocoee fl

Integration & IT Support Specialist

Systems Support Specialist (MSP / IT Support)

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