Top 57 Guest service agent Jobs in Odessa Fl

Hotel Front Desk / Guest Services Agent - Starting $16/hr ($17 on weekends)
Holiday Inn Express & Suites Oldsmar —Oldsmar, FL
- From $16 an hour
- 8 hour shift
- Customer service
- Hotel
- US work authorization
- Paid time off
- Employee discount
Quick Apply
Hotel Front Desk Attendant
Home2 Suites by Hilton Tampa —Tampa, FL
- $17 - $18 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Ability to lift 25 pounds
Quick Apply
Spa Reception Agent - Part Time
Hyatt Regency Clearwater Beach Resort and Spa —Clearwater, FL
- Part-time
- Front desk
- Communication skills
- Entry level
- Free parking
- Health insurance
5d
Bilingual Sales and Leasing Specialist (English & Spanish)
Ambrus Management —Tampa, FL
- $16 - $18 an hour
- Full-time
- Bilingual
- Spanish
- English
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent- Courtyard Clearwater
Courtyard by Marriott —Clearwater, FL
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply
Front Desk Agent
Pyramid Hotel Group —Tampa, FL
- $17 - $18 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
12d
Guest Services Agent - Front Desk Operations
Courtyard by Marriott —Clearwater, FL
- $17 an hour
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Hotel
Quick Apply
Guest Service Agent
Hilton —Tampa, FL
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent
SSH Tampa LLC —Tampa, FL
- Part-time
- Hotel
- Entry level
Quick Apply
6d
Front Desk Agent - Embassy/Homewood Suites Tampa Brandon
Embassy Suites/Homewood Suites Tampa Brandon —Tampa, FL
- From $16.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- In-person
- Wellness program
- Commuter assistance
Quick Apply
Hotel Front Desk Agent
Ascend Collection by Choice —Clearwater Beach, FL
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
9d
Front Desk Agent
Hyatt Tampa —Tampa, FL
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Food provided
Quick Apply
1d
Guest Services Agent
Hyatt Tampa —Tampa, FL
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Food provided
Quick Apply
Hyatt Place Tampa Busch Gardens - Front Desk Agent
Aimbridge Hospitality —Tampa, FL
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
8d
Front Desk Receptionist
Hampton Inn & Suites Tampa Busch Gardens —Tampa, FL
- $14.00 - $15.50 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
Quick Apply
4d
Front Desk Agent-Marriott Tampa Westshore
Crestview Management, LLC —Tampa, FL
- Hotel
- Negotiation
- Entry level
Quick Apply
Front Desk Agent
SHERATON TAMPA BRANDON HOTEL —Tampa, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
Guest Service Agent
Hilton St. Petersburg Carillon Park —Saint Petersburg, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Hotel Front Desk Attendant
Holiday Inn Express Tampa - Brandon by IHG —Brandon, FL
- $15 - $16 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Ability to lift 25 pounds
Quick Apply
Relief Night Audit / Front Desk Agent
Fairfield Inn & Suites by Marriott —Wesley Chapel, FL
- From $15 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply

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Hotel Front Desk / Guest Services Agent - Starting $16/hr ($17 on weekends)

Holiday Inn Express & Suites Oldsmar -
Oldsmar, FL

Quick Apply

Job Details

Part-time | Full-time
From $16 an hour

Benefits

Paid time off
Employee discount
Referral program

Qualifications

Customer relationship building
Customer service
Client rapport building
Organizational skills
Front desk
OPERA
Hotel experience

Full Job Description

Our Hotel:

Our Holiday Inn Express hotel in Oldsmar has been a family owned and operated property for over a decade. We take pride in providing exceptional customer service while creating a welcoming and respectful culture for our team. We thrive to work together has a team and learn from one another to be better every single day! We are seeking a candidate that is not just looking for the next job, but is looking to be part of a family! No more dealing with management companies or resistant owners - everyone's voice matters here and we don't cut corners!

Our hotel is conveniently located between Tampa and Clearwater Beach. This is an individually owned and operated property that takes much care in the property and the team.

You will be joining a newly renovated hotel (both guest rooms and public spaces). Guest room renovations are complete and public spaces will be completed soon, creating much excitement for our guests and team members, alike!

Our Mission is to provide an exceptional experience and value to our guests while creating a warm, professional and fun environment for our team where everyone has a voice.

We are seeking a Guest Services Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Candidate will be regularly scheduled for 32-40 hours per week and will occasionally be asked to work overtime during periods of high demand. Shifts will fall into either first shift (7 am to 3 pm) or second shift (3 pm to 11 pm), including weekends (please note, we provide a $1/hr bonus weekend rate)! Strong customer service, a positive attitude and the ability to work well in a team environment are a must for this position as this role is essential for driving and maintaining a positive relationship with our guests during their hotel stay.

At Holiday Inn Express we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
Be Efficient- take ownership and play your part to get things done by making things easier for guests and colleagues; doing as much as possible in advance and multi-tasking when needed

Responsibilities:

Register and assign rooms to guests
Greeting and establishing the first impression for all new guests and welcoming returning guests back to the hotel
Communicate with colleagues and management effectively.
Familiarize guests with hotel features, amenities, local restaurants and attractions
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Ensure each guest knows they are being listened to and the hotel is always willing to work towards a mutually agreeable solution to resolve problems, which may include thinking "outside the box."
Process all payments and authorizations according to established hotel procedures
Work efficiently within the Hotel's OPERA Property Management System
Keep records of occupied rooms and guests
Follow all procedures for IHG Rewards members
Maintain and follow up on any items in the electronic service log by coordinating with guests and/or the respective departments
Monitor the hotel and provide assistance to hotel guests as necessary while working with Maintenance, Housekeeping and Sales departments to ensure a smooth and efficient hotel operation.
Respond to incidents and hotel emergencies swiftly while following procedures set forth by hotel management to ensure safety first, as well as to limit any potential damages to hotel.
May be required to work nights, weekends and/or holidays. Shifts are typically 8 hours - schedules will be adjusted based upon needs during high- and low-demand periods.
Strong multi-tasking skills and able to accommodate multiple guests efficiently and respectfully
Serve as "Manager On Duty" (MOD)

Qualifications:

Previous experience in customer service, front desk service, or other related fields is critical - Minimum one year
Able to work well in a team environment
Prior working knowledge of the OPERA Property Management System (PMS) is strongly preferred to be considered for the Front Desk Agent position. Experience with other Property Management Systems will also be considered
Ability to build rapport with guests
Able to stand for extended periods of time
Consistent ability to maintain a calm and empathetic report with hotel guests, while maintaining a high level of professionalism, especially in rare instances with disgruntled guests
Candidate must be willing to work alone. Since the hotel is a 24/7 operation, reliability is a must
Strong organizational skills
Clear and concise written and verbal communication skills
Prior experience with IHG branded properties such as Holiday Inn or Holiday Inn Express brand preferred

Starts at a $15 per hour, with relevant prior experience.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

Employee discount
Paid time off
Referral program

Experience:

Hotel Front Desk: 1 year (Preferred)

Ability to Commute:

Oldsmar, FL 34677 (Required)

Ability to Relocate:

Oldsmar, FL 34677: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in odessa fl

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I want to receive the latest job alert for guest service agent in odessa fl

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