Together We Build – Partnership, Innovation, Excellence, and Safety
At Kelso Industries, 4,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.
Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.
Kelso Building Services (KBS) helps organizations optimize building performance through advanced monitoring, automation, and facility support solutions. Our team remotely oversees building systems for customers across the United States, helping identify issues, coordinate responses, and improve operational reliability.
Schedule: Nights, weekends, and holidays.
This is an on-site position - NOT REMOTE.
The Building Automation Monitoring Specialist is responsible for remotely supporting and monitoring building automation and facility systems across multiple customer locations nationwide. This position reviews system-generated alerts, evaluates equipment performance, coordinates service activities, and communicates with customers and technicians to help ensure timely resolution of operational issues.
- Observe building automation, HVAC, electrical, and related facility systems for abnormal operating conditions
- Review alarms, notifications, and performance exceptions generated through monitoring platforms
- Evaluate event severity and determine appropriate response actions
- Follow customer-specific procedures and established escalation guidelines
- Identify operational trends that may indicate equipment performance concerns
- Respond to incoming customer inquiries via phone, email, and other communication channels
- Provide timely updates regarding active events and service activities
- Accurately document communications, actions taken, and event outcomes
- Act as a liaison between customers, field technicians, vendors, and internal teams
- Deliver professional customer service during both routine and critical situations
- Access building systems using approved remote connectivity tools
- Review trend logs, equipment status information, schedules, and alarm histories
- Perform authorized remote support functions, including schedule adjustments, point verification, and system resets
- Assist in identifying potential causes of recurring system issues
- Record troubleshooting findings and recommendations within company systems
- Create and manage service requests generated from customer needs or system events
- Coordinate technician dispatch activities when on-site service is required
- Monitor the progress of open work orders and service tickets
- Ensure customer requests are routed and prioritized appropriately
- Maintain complete and accurate event records
- Update ticketing systems and operational databases in a timely manner
- Prepare reports related to monitoring activity and service performance
- Ensure documentation complies with company standards and customer requirements
- Participate in technical and operational training programs
- Build knowledge of building automation technologies, HVAC systems, and customer sites
- Support process improvements that enhance monitoring effectiveness
- Pursue professional development opportunities and certifications when available
- High school diploma or equivalent
- Experience in HVAC
- Strong computer skills and the ability to effectively use multiple software applications simultaneously
- Strong organizational skills and attention to detail
- Availability to work rotating schedules, including nights, weekends, and holidays
- Experience with Building Automation Systems (BAS), HVAC controls, or facility management technologies
- Previous experience in a monitoring center, operations center, dispatch environment, technical support role, or customer service function
- Familiarity with work order, dispatch, or ticket management systems
- Competitive hourly compensation
- Medical, dental, and vision benefits
- Paid time off
- 401(k) with company matching contributions
- Career development and training opportunities
Why Join Kelso Industries?
Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.
Here you will experience:
Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.
Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business
