Top 15741 Customer experience supervisor Jobs in Ohio

Customer Experience Supervisor
Integrated Specialty Coverages, LLC —Cleveland, OH
- $26.93 - $33.66 an hour
- Remote
- No high school diploma
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Maintenance Manager
Cincinnati Incorporated —Harrison, OH
- Microsoft Office
- 3 years
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Product Manager
Zircoa Inc. —Solon, OH
- $95,000 - $105,000 a year
- Full-time
- Sales
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Aircraft Maintenance Technician Supervisor
Republic Airways —Columbus, OH
- Weekends as needed
- Clean driving record
- Mechanic experience
- Mid-level
Project Manager / Inside Technical Sales Representative
TRICOR METALS —Wooster, OH
- $65,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Branch Manager
Superior Environmental Solutions —Lima, OH
- Full-time
- Heavy equipment operation
- 5 years
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Regional Sales Supervisor
Omni Fiber LLC —Tiffin, OH
- $50,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
Regional Sales Supervisor
Omni Fiber LLC —Medina, OH
- $50,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
Quality Manager - 503b cGMP Environment
Wedgewood Pharmacy —Athens, OH
- From $110,000 a year
- Full-time
- 7 years
- Bachelor's degree
- In-person
- Disability insurance
- Health insurance
Quick Apply
Automotive Service Manager
Confidential —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- Background check
- Dealership
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Supervisor, Laboratory Histology
University Hospitals —Cleveland, OH
- $38.14 - $59.64 an hour
- Customer service
- Mid-level
- Continuous improvement
- Free parking
- Tuition reimbursement
Service Manager
TRULAND Equipment —Wauseon, OH
- Sales
- Dealership
- Heavy equipment operation
- Health savings account
- Paid holidays
Quick Apply
Production Supervisor
Prairie Farms Dairy, Inc. —Orrville, OH
- Weekends as needed
- Mid-level
- Office
- 3 years
Quick Apply
6d
Design Engineering Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
- Background check
- Clean driving record
- 5 years
- Health savings account
- Relocation assistance
Quick Apply
Alterations Manager
ALTERATIONS EXPRESS —Fairlawn, OH
- $55,000 - $60,000 a year
- Full-time
- Hybrid work
- Customer service
- Mid-level
- High school diploma or GED
- Paid holidays
- Relocation assistance
Quick Apply
Estimator, Senior Estimator or Estimating Manager (Zanesville)
Mock Woodworking Co. —Zanesville, OH
- $65,000 - $95,000 a year
- Full-time
- Customer service
- Research
- Office
- Relocation assistance
- Health insurance
Quick Apply
9d
Cementing Bulk Plant Supervisor
SGF Global Inc —Strasburg, OH
- $19 - $21 an hour
- Temporary
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Maintenance Manager
Autokiniton —Bellevue, OH
- Customer service
- Writing skills
- Engineering
- Paid holidays
- Relocation assistance
Quick Apply
Pharmacy Manager (Chief Pharmacist)
Discount Drug Mart, Inc. —Huron, OH
- Full-time
- Background check
- BLS Certification
- Pass drug screening
- Store discount
- Disability insurance
Quick Apply
Bilingual Staffing Manager
Confidential —Columbus, OH
- $45,000 - $50,000 a year
- Full-time
- Background check
- Spanish
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d

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Customer Experience Supervisor

Integrated Specialty Coverages, LLC
Cleveland, OH

Quick Apply

Job Details

$26.93 - $33.66 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

Staff supervision
Insurance products customer support
Commercial insurance knowledge
Team supervision
Managing teams in a customer support role
Coaching
Workplace dispute resolution
De-escalation techniques
Managing clients in a customer support role
Key Performance Indicators
Customer support ticket management
CRM system proficiency
Ticketing system technical support

Full Job Description

About Integrated Specialty Coverages

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and "Main Street USA", we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we're building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Customer Excellence Supervisor is a player-coach who leads a team of 4–6 Specialists supporting brokers, insureds, and carriers across ISC's insurance operations. This role balances a personal workload with real-time queue ownership, AI-assisted coaching, and day-to-day people leadership — ensuring the team delivers consistently high service levels, quality, and compliance. The Supervisor partners closely with the Manager on performance management, hiring, and training, and serves as the first point of escalation for interactions that exceed Specialist authority.

Candidates must live in one of the following states to be eligible for this role: Georgia, Ohio, Pennsylvania, Tennessee, or Texas

Position Responsibilities

Player-coach for insurance, applying deep insurance knowledge to your own work and your coaching of Specialists
Carry a personal ticket load to stay current on workflows, system changes, and customer pain points
Coach 4–6 Specialists using AI QA outputs — review flagged interactions, deliver weekly 1:1 feedback, and document coaching plans
Own real-time queue and WFM adherence for the shift: monitor service levels, redirect staffing, and manage intraday escalations
Handle escalations and de-escalations that exceed Specialist authority
Run team huddles, deliver process and product updates, and reinforce compliance and quality standards
Partner with Manager on performance improvement plans
Identify training gaps and partner with Manager and Training on implementation and reinforcement
Support hiring — interview candidates and onboard new hires within the team

Minimum Qualifications

3+ years P&C insurance experience
4+ years' experience in a contact center, customer support, or insurance operations environment
1+ year in a lead, senior specialist, or supervisory capacity
Demonstrated knowledge of priority KPIs for a service center
Demonstrated ability to coach to QA results and manage real-time queue and adherence
Experience with a ticket management system (Zendesk, ServiceNow, Intercom, or Salesforce)
Strong communication, conflict resolution, and de-escalation skills
Commitment to dependability of attendance and adherence to work schedule
High School Diploma or equivalent experience required
Dedicated, private room with a door for work use; minimum internet speeds of 25 Mbps download / 10 Mbps upload with a hardwired (ethernet) connection strongly preferred

Preferred Qualifications

P&C insurance MGA, retail, or brokerage experience
Designation such as P&C License, AINS, AU, APA, CIPA, or CIPTA
Bachelor's degree
Prior supervisory or lead experience in a contact-center / support environment
Hands-on experience with a WFM platform (e.g., NICE, Verint, Calabrio, Playvox WFM) and an AI QA tool (e.g., Playvox, MaestroQA, Level AI, Observe.AI)

Benefits of Working at ISC

Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs
11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [email protected] or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a "can-do" attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**

Quick Apply

Refine Your Search

customer experience supervisor jobs in ohio

Customer Experience Supervisor

Maintenance Manager

Product Manager

Aircraft Maintenance Technician Supervisor

Project Manager / Inside Technical Sales Representative

Branch Manager

Regional Sales Supervisor

Regional Sales Supervisor

Quality Manager - 503b cGMP Environment

Automotive Service Manager

Supervisor, Laboratory Histology

Service Manager

Production Supervisor

Design Engineering Manager

Alterations Manager

Estimator, Senior Estimator or Estimating Manager (Zanesville)

Cementing Bulk Plant Supervisor

Maintenance Manager

Pharmacy Manager (Chief Pharmacist)

Bilingual Staffing Manager

I want to receive the latest job alert for customer experience supervisor in ohio

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