Top 49 Customer support coordinator Jobs in Ohio

Customer Account Coordinator
International Paper —Middletown, OH
- $51,520 - $64,400 a year
- Full-time
- Microsoft Excel
- Basic math
- Research
3d
Customer Solutions Coordinator
US Foods, Inc. —Twinsburg, OH
- $24.49 - $40.82 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Disability insurance
5d
Client Coordinator
Maxim Healthcare —Canton, OH
- $22 - $25 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
Account Coordinator | FordDirect
Team Velocity —Cleveland, OH
- From $48,000 a year
- Online Application
- Remote
- Communication skills
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Account Coordinator | Team Foxtrot
Team Velocity —Cleveland, OH
- From $48,000 a year
- Online Application
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Customer Service Coordinator
Essilor and Subsidiaries —Youngstown, OH
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Health insurance
- Paid time off
2d
Customer Service Lead Coordinator
Aramark —Groveport, OH
- $22 - $25 an hour
- Writing skills
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Project Coordinator - Stormwater Maintenance
Contech Engineered Solutions LLC —West Chester, OH
- Online Application
- Microsoft Excel
- Microsoft Access
- Research
10d
Customer Account Coordinator
Smurfit Westrock —Maple Heights, OH
- $42,000 - $62,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Customer Service Coordinator I
Aramark —Groveport, OH
- $18 - $23 an hour
- Administrative experience
- Organizational skills
- Communication skills
- Paid holidays
- Disability insurance
5d
Support Services Coordinator
ABACUS —Columbus, OH
- Mid-level
- Office
- Continuous improvement
Quick Apply
Smart Buildings Service Coordinator
Siemens —Milford, OH
- $34,986 - $59,976 a year
- Full-time
- English
- Office
- Administrative experience
Service-Install: Scheduling Coordinator
Overhead Door Corporation —Cincinnati, OH
- Full-time
- Microsoft Word
- Computer literacy
- Mid-level
Supplier Relations Coordinator
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Continuous improvement
Quick Apply
Service Coordinator
DuraServ Corp —Brooklyn Heights, OH
- $22.49 - $28.11 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Commercial Lines Insurance Account Coordinator / CSR / CSA
Evarts Tremaine —Cleveland, OH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Clean MVR report
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Equipment Coordinator
Best Restaurant Equipment & Design —Columbus, OH
- $23 - $28 an hour
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
Quick Apply
Account Ops Coordinator
CBRE —New Albany, OH
- $21.64 - $25.96 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
Delivery Coordinator I - Customer Care
MCPC —Brookpark, OH
- Writing skills
- Research
- 1 year
Quick Apply
12d
Sales & Client Support Coordinator
IDEAL IMAGE INC —Englewood, OH
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
Quick Apply

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Customer Account Coordinator

International Paper -
Middletown, OH

Apply Now

Job Details

Full-time
$51,520 - $64,400 a year
3 days ago

Qualifications

Customer communication
Customer returns handling

Full Job Description

Position Title:

Customer Account Coordinator

Pay Rate :

$51,520 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift :

Salaried Full-Time

Physical Location:

Middletown, OH

The Job You Will Perform:

Acts as the primary point of contact with International Paper’s customers and is entrusted to ensure that our customers receive world-class customer experience.
Entrusted as a key member of the site’s team to meet or exceed customer expectations and business objectives.
Mastery of Customer Account Specialist accountabilities including:
- Convert customer purchase orders to manufacturing production orders.
- Ensure raw materials and tooling are ordered to support production.
- Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
- Monitor and manage customer inventory levels.
- Investigate and resolve order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.
Demonstrate a thorough understanding of plant specific manufacturing capabilities.
Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.
Demonstrates a solid understanding of the business objectives, goals and values of International Paper.
Make daily decisions that maximize customer satisfaction and plant capacity balancing.
Solve problems with technical and business acumen, poise, and a sense of urgency.
Build strong relationships with customer contacts to establish and maintain International Paper’s competitive advantage of providing customers with world-class customer experience.
Establish, manage, and enforce correct order unitization.
Demonstrate a solid understanding of International Paper’s pricing models including variable contributions levels.
Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in – first out).
Routinely assess and report possible obsolescence concerns of aged inventory.
Participate in the plant’s NPI (non-price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies.
Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested.
Create and manage customer-specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on-time delivery), and warehoused inventory status.
Coordinate the efforts of internal and external vendors to ensure the correct tooling, artwork, and CADs (computer-aided design) are approved by the customer and provided to the manufacturing team.
Consistently demonstrate exceptional administrative, organizational and communication skills.
Observe and report on plant management and sales team’s noteworthy customer concerns or trends.
Participate in production meetings to ensure that orders are tracked from receipt of roll-stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer.
Research and resolve customer order discrepancies to include customer credits or debits, quality concerns, make-up orders, and returned/reworked items.
Ensure customer price lists are accurate and updated when required.
Research and address discrepancies on weekly Accounts Receivable Reporting to ensure correct pricing and timely payments maintained.
Work independently with minimal oversight.
Provide forecasts for plant management and sales teams based on customer input and/or historical trends.
Provide quality assurance checks on technical specifications used for quoting new business.
Communicates customer expectations and requests to scheduling, manufacturing, and shipping departments.

The Skills You Will Bring:

3 years of customer service experience highly preferred, with a high school diploma/GED or an undergraduate degree.
Ability to perform basic math functions such as working with fractions and percentages, manipulating and recording figures to provide accurate quantities, estimates and quotations.
High level of proficiency in Microsoft Office products, specifically Excel and Word
Outstanding communication skills, written and verbal.
Customer Focus
Decision-Making
Attention to detail
Integrity and Trust
Perseverance
Composure
Team Orientated
Relationship building
Multi-tasking
Ability to work under pressure
Flexible
Quick thinker / Learner
Exceptional problem solver
Good listener

Apply Now

Refine Your Search

customer support coordinator jobs in ohio

Customer Account Coordinator

Customer Solutions Coordinator

Client Coordinator

Account Coordinator | FordDirect

Account Coordinator | Team Foxtrot

Customer Service Coordinator

Customer Service Lead Coordinator

Project Coordinator - Stormwater Maintenance

Customer Account Coordinator

Customer Service Coordinator I

Support Services Coordinator

Smart Buildings Service Coordinator

Service-Install: Scheduling Coordinator

Supplier Relations Coordinator

Service Coordinator

Commercial Lines Insurance Account Coordinator / CSR / CSA

Equipment Coordinator

Account Ops Coordinator

Delivery Coordinator I - Customer Care

Sales & Client Support Coordinator

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