Top 1078 Knowledge analyst Jobs in Ohio

Client Support Analyst III
LayerCake Technologies —Cincinnati, OH
- On call
- Remote
- Continuous improvement
- Mentoring
- Training & development
- Paid holidays
- Disability insurance
Cybersecurity Analyst - Entry Level
NiSource —Columbus, OH
- $82,200 - $123,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
- Relocation assistance
11d
BUILDING AUTOMATION SYSTEMS (BAS) - SYSTEM ANALYST
Sodexo Roth —Youngstown, OH
- $47,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Health insurance
- Dental insurance
Quick Apply
2d
Content Analyst
Gilson Company, Inc. —Lewis Center, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Research
- Health insurance
- Dental insurance
Quick Apply
Lab Analyst II
Valicor Environmental Services LLC —Dayton, OH
- 12 hour shift
- Microsoft Outlook
- Mid-level
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
Reach Educational Services —Dublin, OH
- $90,000 - $120,000 a year
- Part-time
- Background check
- Applied behavior analysis
- HIPAA
- Relocation assistance
- Health insurance
Quick Apply
IT Project Analyst (In-Person Daily)
Columbus Regional Airport Authority —Columbus, OH
- $65,000 - $85,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
Marketplace Analyst
Rocky Brands, Inc. —Nelsonville, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Service Desk Analyst II
Great Day Improvements: A Family of Brands —Twinsburg, OH
- $23.72 - $33.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Senior Financial Analyst
Style Crest Enterprises Inc —Fremont, OH
- Full-time
- 5 years
- Office
- Residential
Quick Apply
Instructional Technology Analyst – XR and Emerging Technologies
The Ohio State University —Columbus, OH
- $58,700 - $77,200 a year
- Extended hours
- Background check
- Nursing
- Pass drug screening
Senior Financial Analyst FP&A
LeafHome —Toledo, OH
- $110,000 - $120,000 a year
- Overtime
- 5 years
- Salesforce
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
Tender Care ABA —Cleveland, OH
- $100,000 - $110,000 a year
- Full-time
- Mid-level
- Analysis skills
- Children
- Continuing education credits
- Health insurance
Quick Apply
Portfolio Analytics & Strategy Analyst Senior - Decision Science
PNC Financial Services Group —Cleveland, OH
- $86,250 - $158,125 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Wellness program
- Health savings account
8d
Manufacturing Business Systems Analyst
JBC Technologies —North Ridgeville, OH
- $75,000 - $100,000 a year
- Full-time
- Background check
- ERP systems
- System design
- Health savings account
- Health insurance
Quick Apply
Operations Financial Analyst
The Davey Tree Expert Company —Richfield, OH
- Full-time
- CPA
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Quality Analyst
Plastipak Packaging, Inc. —Jackson Center, OH
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Travel reimbursement
- Profit sharing
Quick Apply
Portfolio Analytics and Strategy Analyst Senior - Enterprise Fraud Organization (EFO) - (Tableau, Power BI, SQL, Python, R)
PNC Financial Services Group —Cleveland, OH
- $55,000 - $146,900 a year
- Full-time
- Office
- 3 years
- SQL
- Wellness program
- Health savings account
2d
Records Analyst
Lubrizol —Wickliffe, OH
- Part-time
- Microsoft Access
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
SAP FICO Business Analyst
Makino —Mason, OH
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for knowledge analyst in ohio

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

knowledge analyst jobs near ohio

Business Analyst jobs in Mason, OH

Portfolio Analyst jobs in Cleveland, OH

Technology Analyst jobs in Columbus, OH

Board Certified Behavior Analyst jobs in Cleveland, OH

Cybersecurity Analyst jobs in Columbus, OH

IT Analyst jobs in Columbus, OH

Board Certified Behavior Analyst jobs in Savannah, GA

Board Certified Behavior Analyst jobs in Auburn, AL

Board Certified Behavior Analyst jobs in Hoover, AL

Certified Pharmacy Technician jobs in San Antonio, TX

Board Certified Behavior Analyst jobs in Statesville, NC

Service Desk Analyst jobs in Palmdale, CA

Biomedical Field Service jobs in North Carolina

Service Desk Analyst jobs in City Of New York, NY

It Help Desk jobs in Mentor, OH

Security Analyst jobs in Boston, MA

Service Desk Analyst jobs in Albuquerque, NM

Service Desk Analyst jobs in Newark, NJ

Business Analyst jobs in Rochester, MN

Policy Analyst jobs in Minneapolis, MN

Client Support Analyst III

LayerCake Technologies -
Cincinnati, OH

Apply Now

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication

Full Job Description

Client Support Analyst III

Location: Cincinnati

Description:

The Senior Client Support Analyst is the highest-level individual contributor within the pod and serves as the in-team escalation point for Analysts I through III. The Senior carries a ticket load — specifically the most complex tickets in the pod’s queue — but must reserve capacity to accept escalations from the working group when issues exceed their capability. When an escalation arrives, the Senior prioritizes it over personal queue work. This is the ceiling of the Client Support IC ladder. From here, career progression moves in one of three directions: into the centralized Escalation Support team for those who want to pursue the deepest technical challenges, into a Supervisor or management track for those drawn to leadership, or into Infrastructure or Security Operations for those seeking specialization. The Senior is also the quality gate for escalations leaving the pod. When an issue has genuinely exceeded the pod’s collective capability, the Senior makes the determination to engage the Escalation Support team and ensures every escalation that leaves the pod is complete, contextual, and actionable. The Senior’s impact is measured not only by the tickets they resolve but by the capability they build in the people around them. When junior Analysts can resolve issues that previously required the Senior’s involvement, that is the measure of success.

Operational Mission: Handle the hardest work in the pod. Raise the floor around you so the team needs you less, not more.

Key Responsibilities:

CULTURE & VALUES

Uphold LayerCake’s core values in every interaction with clients and teammates.

TICKET RESOLUTION & IN-TEAM ESCALATION

Carry a ticket load of the most complex tickets in the pod’s queue while maintaining availability to accept in-team escalations from Analysts I through III.
Accept and resolve escalated issues from the working group (Analysts I–III) that exceed their capability. When an escalation arrives, prioritize it over personal queue work.
Resolve the most complex non-Escalation-Support issues in the pod, including advanced server administration, complex networking issues, cloud platform troubleshooting, multi-system diagnostic work, and security incident triage.
Perform thorough root cause analysis on complex and recurring issues. Document findings and drive toward permanent resolution, not repeated band-aids.
Maintain deep familiarity with client environments across the pod’s portfolio, including infrastructure configurations, known issues, change history, and client-specific nuances.
Support complex user onboarding scenarios that exceed Analysts I-III capability, particularly for users with non-standard access requirements, executive-level configurations, or complex multi-system provisioning.
Make the judgment call on when an issue should escalate to the Escalation Support team. Ensure every escalation that leaves the pod is complete, contextual, and actionable.

MENTORSHIP & CAPABILITY BUILDING

Actively mentor Analysts at all levels within the pod. This is not optional — it is a core function of the role.
Conduct ticket reviews, provide real-time coaching during complex troubleshooting, and lead knowledge-sharing sessions within the team.
Author and maintain advanced technical documentation in the knowledge base, including complex resolution paths, environmental configurations, and diagnostic procedures.
Identify skill gaps within the pod and work with the Supervisor or CSM to develop targeted training or cross-training plans.

CLIENT COMMUNICATION

Serve as a trusted technical contact for clients on the most complex issues. Confidence, clarity, and follow-through are essential.
Participate in client operational reviews or meetings as directed by the CSM.

OPERATIONAL DISCIPLINE

Maintain accurate time entries on every ticket.
Follow ticket handling standards and serve as the documentation quality standard-bearer for the pod.
Identify operational inefficiencies, recurring issue patterns, and process improvement opportunities. Bring data-supported recommendations to the Supervisor or CSM.
Participate in the on-call rotation as scheduled, serving as an escalation resource for the After-Hours support team and on-call Analysts I-III during assigned on-call windows.

Why Join LayerCake?

LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Benefits:

9 paid holidays; 6 mandated holidays, 3 floating holidays
401K Retirement with matching contributions
Excellent medical, vision, and dental insurance
Life insurance and disability insurance
Unlimited weeks PTO
Eligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, LayerCake, participate in E-Verify.

Apply Now

Refine Your Search

knowledge analyst jobs in ohio

Client Support Analyst III

Cybersecurity Analyst - Entry Level

BUILDING AUTOMATION SYSTEMS (BAS) - SYSTEM ANALYST

Content Analyst

Lab Analyst II

Board Certified Behavior Analyst (BCBA)

IT Project Analyst (In-Person Daily)

Marketplace Analyst

Service Desk Analyst II

Senior Financial Analyst

Instructional Technology Analyst – XR and Emerging Technologies

Senior Financial Analyst FP&A

Board Certified Behavior Analyst (BCBA)

Portfolio Analytics & Strategy Analyst Senior - Decision Science

Manufacturing Business Systems Analyst

Operations Financial Analyst

Quality Analyst

Portfolio Analytics and Strategy Analyst Senior - Enterprise Fraud Organization (EFO) - (Tableau, Power BI, SQL, Python, R)

Records Analyst

SAP FICO Business Analyst

I want to receive the latest job alert for knowledge analyst in ohio

Related Searches

Explore jobs in more locations

Description:

CULTURE & VALUES

TICKET RESOLUTION & IN-TEAM ESCALATION

MENTORSHIP & CAPABILITY BUILDING

CLIENT COMMUNICATION

OPERATIONAL DISCIPLINE

Job Seeker Tools

Employer Tools

Browse

Stay Connected