Top 160 Service desk manager Jobs in Ohio

Regional Manager, IT Service Desk
Wright-Patt Credit Union Inc. —Beavercreek, OH
- Management
- Inventory management
- 5 years
Quick Apply
3d
IT Business Analyst- ERP
SOPREMA —Wadsworth, OH
- Up to $120,000 a year
- Full-time
- Background check
- 5 years
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Anytime Fitness General Sales Manager
Anytime Fitness —London, OH
- Weekends as needed
- No experience needed
- Mid-level
- Communication skills
Quick Apply
IT Manager
Eurofins TestOil —Strongsville, OH
- Full-time
- Background check
- Computer science
- 7 years
- Health savings account
- Health insurance
Quick Apply
Anytime Fitness General Sales Manager
Anytime Fitness —Bryan, OH
- Weekends as needed
- No experience needed
- Mid-level
- Communication skills
Quick Apply
Customer Service Supervisor
PetSuites —Twinsburg, OH
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
IT Manager
Shrader Tire and Oil —Toledo, OH
- From $80,000 a year
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Health savings account
- Health insurance
Quick Apply
10d
Anytime Fitness General Sales Manager
Anytime Fitness —Bowling Green, OH
- Weekends as needed
- No experience needed
- Mid-level
- Communication skills
Quick Apply
4d
Service Desk Manager
Firelands Health —Sandusky, OH
- Overtime
- 3 years
- Analysis skills
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Supervisor
Babcock & Wilcox —Akron, OH
- Mid-level
- 3 years
- Supervising experience
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —New Albany, OH
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
2d
Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Assistant Manager Client Relationship Center Service
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Word processing
- Mid-level
- Office
Customer Service Manager
EcoShield Pest Solutions —Fairfield, OH
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Multinational Network Manager
The Hartford —Columbus, OH
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
Sales Representative
Multi-Color Corporation —Ohio
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Virtual Technology Executive
ABACUS —Columbus, OH
- Hybrid work
- Writing skills
- Office
- Windows
Quick Apply
Systems Administrator I
Ohio's Hospice —Dayton, OH
- Weekends as needed
- Hybrid work
- Computer Science
- HIPAA
- Mid-level
- Mileage reimbursement
- Disability insurance
Quick Apply
Customer Experience Supervisor
Wild Republic —Independence, OH
- Full-time
- Up to 50% travel
- Inventory management
- Mid-level
Quick Apply
Help Desk Support Specialist Sr.
Weltman, Weinberg & Reis Co., LPA —Cincinnati, OH
- $23.94 - $31.15 an hour
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply

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Regional Manager, IT Service Desk

Wright-Patt Credit Union Inc. -
Beavercreek, OH

Quick Apply

Job Details

3 days ago

Qualifications

Managing technical support teams
Staff supervision
Management
Team supervision
Passenger vehicle
Managing teams in a customer support role
IT policy development
Driver's License
Policy & process development
Process improvement planning
Associate's degree
Policy Development
IT department experience

Full Job Description

The Regional Manager, IT Service Desk is responsible for supervising and coordinating the daily operations of the IT Service Desk within their specific region. In addition, the person in this role will participate in and/or lead project related efforts on approved Credit Union initiatives.

1) Manages the day-to-day activities of Computer Technicians engaged in assisting end users with hardware and software related questions and problems; includes fielding telephone calls, creating and updating tracking tickets, diagnosing the nature of problems, and assisting partners through problem solving steps. Ensure assigned business units are operating efficiently and reliably, follow applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (35%)

2) Supervises, coaches, and regularly reviews the performance of Partners working in the IT Service Desk; includes developing Partners for promotional opportunities and the execution of coaching improvement plans as appropriate. (30%)

3) Coordinates IT efforts to identify, troubleshoot, and resolve information systems issues reported to the IT Service Desk to minimize down time of applications and impacts to staff. (15%)

4) Publishes regular management reporting on the overall effectiveness and performance of the IT Service Desk and IT asset inventory. (10%)

5) Acts as the point of contact (POC) for customer escalations and operational issues. (5%)

6) Recommends and maintains appropriate policies/procedures related to the IT Service Desk. (5%)

Required Skills

A. Specialized or Technical Knowledge and Skills:

1) Two-year Associates Degree required; Bachelor’s Degree is preferred. Candidates who present an equivalent combination of formal training and experience in required areas may also be considered.

2) A minimum of 5 years IT / service desk / other related experience required.

3) Prior supervisory or leadership experience is required.

4) Demonstrated ability to implement initiatives, policies, and procedures to improve efficiency, quality, and service levels.

5) ITIL or other similar process framework certification is highly desirable.

6) Valid driver’s license and ability to operate a motor vehicle.

Quick Apply

Refine Your Search

service desk manager jobs in ohio

Regional Manager, IT Service Desk

IT Business Analyst- ERP

Anytime Fitness General Sales Manager

IT Manager

Anytime Fitness General Sales Manager

Customer Service Supervisor

IT Manager

Anytime Fitness General Sales Manager

Service Desk Manager

IT Service Desk Supervisor

Service Delivery Manager – Unified Communications & Video Conferencing

Contact Center Supervisor

Assistant Manager Client Relationship Center Service

Customer Service Manager

Multinational Network Manager

Sales Representative

Virtual Technology Executive

Systems Administrator I

Customer Experience Supervisor

Help Desk Support Specialist Sr.

I want to receive the latest job alert for service desk manager in ohio

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