Top 87 Technical support analyst Jobs in Ohio

IT Support Analyst
ABARTA Coca-Cola Beverages —Bedford, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Ability to walk for extended periods
- English
- Windows
9d
Service Desk Analyst
Prepcloud —Columbus, OH
- $28 an hour
- Contract
- Mid-level
- Office
- In-person
Application Support Analyst
Star Source Consulting —Norwood, OH
- On call
- Computer science
- Computer Science
- SQL
- Paid holidays
- 401(k)
Quick Apply
Deskside Analyst
Cincinnati Children's Hospital —Cincinnati, OH
- $23.90 - $29.88 an hour
- Full-time
- Hospital
- Mid-level
- Office
Desktop Support Analyst
Cognizant —Cincinnati, OH
- Weekends as needed
- Mid-level
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
Support Analyst
Harris Computer Systems —Ohio
- $60,000 - $70,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
Help Desk Analyst
Pursuit Aerospace —Cleveland, OH
- Full-time
- Computer Science
- Ability to walk for extended periods
- English
- Paid holidays
- Disability insurance
Quick Apply
Entry Level Support or Quality Assurance Analyst
Acumen Solutions, Inc —Cleveland, OH
- Office
- Bachelor's degree
- US work authorization
Quick Apply
Help Desk Analyst
Integra Connect Careers —Fairlawn, OH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT End User Services Analyst
Vertiv —Westerville, OH
- Mid-level
- Windows
- US work authorization
8d
Data Center Analyst - Mayfield OH
Info-Ways —Mayfield, OH
- Contract
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
IT Support Analyst
ABARTA Coca-Cola Bev LLC —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
14d
Technical Support Analyst (Hybrid)
Unlimited Systems —Cincinnati, OH
- Full-time
- Hybrid work
- Background check
- Computer science
- Azure
Quick Apply
9d
Service Desk Systems Analyst
Concept Plus —Dayton, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
IT Support Analyst
Star Source Consulting —Cincinnati, OH
- Windows
- Entry level
Quick Apply
Client Support Analyst III
LayerCake Technologies —Cincinnati, OH
- On call
- Remote
- Continuous improvement
- Mentoring
- Training & development
- Paid holidays
- Disability insurance
7d
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
Technical Advisor/IT Support Analyst
One Identity —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows

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technical support analyst jobs near ohio

IT Support Analyst

ABARTA Coca-Cola Beverages -
Bedford, OH

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Desktop computer repair
Windows
Manufacturing facility experience
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Mobile devices

Full Job Description

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!

Summary

The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This position is primarily located in our Cleveland (Bedford Heights) OHbut will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis.

Responsibilities

Tier 1 – Service Desk Support

Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system.
Perform initial triage, troubleshooting, and resolution of incidents and service requests.
Log, categorize, and prioritize tickets in the ticketing system.
Provide remote support for hardware, software, network, and mobile issues.
Escalate unresolved or complex issues to Tier 2 or higher support levels.

Tier 2 – Desktop / Field Support

Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals.
Diagnose and resolve complex issues related to OS, applications, and basic networking.
Install and maintain workstations, printers, and mobile devices.
Perform imaging, deployment, and re-imaging using standard tools.
Support Honeywell warehouse handheld devices, CT45’s, and barcode scanners, CK67’s.
Provide printer support for Xerox office and Brother label printers.

Shared Responsibilities

Manage tickets to ensure timely resolution and SLA compliance.
Maintain accurate IT asset inventory.
Participate in on-call rotation.
Support IT projects and deployments.

Qualifications

Required

Associate degree in IT or equivalent experience.
3-5+ years of IT support experience as a Tier 1 or 2 Analyst.
Strong customer service and communication skills.
Experience with Windows 11 and hardware and software troubleshooting.

Preferred

Experience with Intune and Autopilot.
Experience with warehouse devices and manufacturing environments.

Physical Requirements

Ability to lift 25–50 pounds.
Ability to climb ladders up to 8 feet.

Additional Information

ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.

For more job postings and additional information about our company and culture, please visit our careers site

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support analyst jobs in ohio

IT Support Analyst

Analyst, Associate Technology Support

Service Desk Analyst

Application Support Analyst

Deskside Analyst

Desktop Support Analyst

Support Analyst

Help Desk Analyst

Entry Level Support or Quality Assurance Analyst

Help Desk Analyst

IT End User Services Analyst

Data Center Analyst - Mayfield OH

IT Support Analyst

Technical Support Analyst (Hybrid)

Service Desk Systems Analyst

IT Support Analyst

Client Support Analyst III

Help Desk Analyst

Help Desk Analyst

Technical Advisor/IT Support Analyst

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