Top 62 Guest service agent Jobs in Oklahoma

Guest Service Agent for Springhill Suites in OKC, OK
Focus Management Group —Oklahoma City, OK
- Weekends as needed
- Bilingual
- Writing skills
- Hotel
Quick Apply
Front Desk Clerk
Howard Johnson Inn —Oklahoma City, OK
- $10 - $14 an hour
- 8 hour shift
- Background check
- Customer service
- Hotel
Quick Apply
Guest Service Agent for Holiday Inn Express in Norman, OK
Focus Management Group —Norman, OK
- Full-time
- Bilingual
- Writing skills
- Hotel
Quick Apply
Hotel Front Desk Agent
Muscogee Nation Gaming Enterprises —Tulsa, OK
- Full-time
- Organizational skills
- Computer skills
- Communication skills
8d
Front Desk Agent
Stoney Creek Hospitality Corporation —Broken Arrow, OK
- $14.50 - $16.00 an hour
- Part-time
- Sanitation
- Hotel
- High school diploma or GED
Reservations Agent
Pyramid Hotel Group —Oklahoma City, OK
- Full-time
- Computer literacy
- English
- High school diploma or GED
- Health insurance
- Paid time off
14d
Front Desk Agent - Part-Time
Crescent Hotels & Resorts LLC —Tulsa, OK
- Part-time
- Research
- Hotel
- Computer skills
- 401(k) matching
- Employee discount
Quick Apply
Front Desk Agent
Aloft Oklahoma City Quail Springs —Oklahoma City, OK
- $16 an hour
- Hotel
- Computer skills
- Communication skills
Quick Apply
1d
Front Desk Agent
CHR OK WC, LLC —Tulsa, OK
- $15 an hour
- Research
- Hotel
- Negotiation
Quick Apply
Guest Service Agent for Holiday Inn Express in Shawnee, OK
Focus Management Group —Shawnee, OK
- Weekends as needed
- Writing skills
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
IHG Army Hotels —Fort Sill, OK
- From $17.75 an hour
- Weekends as needed
- Writing skills
- Basic math
- Hotel
- Health insurance
- Dental insurance
Quick Apply
10d
Front Desk Agent
Holiday Inn Express & Suites Tulsa West —Sand Springs, OK
- $13 - $15 an hour
- Full-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent
Courtyard by Marriott —Oklahoma City, OK
- $11 - $13 an hour
- Part-time
- Bilingual
- Hotel
- In-person
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Fordson Hotel —Oklahoma City, OK
- Weekends as needed
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Dreamscape Hospitality —Tulsa, OK
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
Quick Apply
Hotel Night Auditor/Front Desk Agent
Springhill Suites by Marriott Oklahoma City Downtown/Bricktown —Oklahoma City, OK
- $14 - $16 an hour
- Part-time
- Ability to walk for extended periods
- Basic math
- Hotel
- Paid training
- Paid time off
Quick Apply
1d
FRONT DESK AGENT - The Ellison Hotel
Classen Curve Hotel —Oklahoma City, OK
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Organizational skills
Quick Apply
Holiday Inn Express & Suites Oklahoma City Downtown Bricktown - Front Desk Agent
Aimbridge Hospitality —Oklahoma City, OK
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance
Hotel Front Desk Attendant
The Winslow - Oklahoma City —Oklahoma City, OK
- $14 - $16 an hour
- Hotel
- Organizational skills
- Entry level
Quick Apply
7d
Front Desk Agent
Renaissance Waterford OKC —Oklahoma City, OK
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
6d

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Guest Service Agent for Springhill Suites in OKC, OK

Focus Management Group -
Oklahoma City, OK

Quick Apply

Job Details

Full-time

Qualifications

Writing skills
High school diploma or GED

Full Job Description

About the Role:

The Guest Service Agent plays a crucial role in ensuring that guests have a positive and memorable experience during their stay. This position involves managing front desk operations, addressing guest inquiries, and resolving any issues that may arise. The Guest Service Agent is responsible for checking guests in and out, processing payments, and providing information about hotel services and local attractions. By maintaining a welcoming atmosphere and delivering exceptional customer service, the Guest Service Agent contributes to the overall success of the accommodation facility. Ultimately, this role is vital in fostering guest satisfaction and loyalty, which are key drivers of business success in the hospitality industry.

Minimum Qualifications:

High school diploma or equivalent.
Previous experience in customer service or hospitality roles.
Strong verbal and written communication skills.
Excellent interpersonal skills, a positive attitude, and the ability to work in a fast-paced environment.

Preferred Qualifications:

Experience with hotel management software.
Multilingual abilities to assist a diverse range of guests.
Previous experience in front desk operations or guest services is preferred.
Knowledge of hospitality industry standards and practices is beneficial.

Responsibilities:

Greet and welcome guests upon arrival, ensuring a smooth check-in process.
Handle guest inquiries and requests promptly and professionally, providing accurate information about hotel amenities and local attractions.
Process guest check-outs, including payment transactions and billing inquiries.
Maintain accurate records of guest information and reservations in the hotel management system.
Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas are clean and well-maintained.
Provide information about hotel services, amenities, and local attractions.
Uphold high standards of phone etiquette while managing incoming calls.
Assist in promoting hotel services and upselling additional offerings.

Physical Demands and Work Environment:

Frequently required to stand, walk, and sit
Frequently required to utilize hand and finger dexterity.
Occasionally required to climb, balance, bend, stoop, kneel or crawl.
Frequently required to talk or hear.
Occasionally required to lift/push/carry items up to 25 pounds.

Skills:

The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Problem-solving skills are also crucial, as the Guest Service Agent must handle various situations and resolve guest complaints in a timely manner. Attention to detail is important for accurately processing reservations and payments, ensuring that all guest information is correctly recorded. Preferred skills, such as familiarity with hotel management software, enhance efficiency in daily operations and improve the overall guest experience. Additionally, multilingual abilities can significantly benefit communication with international guests, fostering a more inclusive environment.

Acknowledgement:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I have read the foregoing job description and understand the responsibilities of the job. I agree that I am able to perform the essential duties of this position.

Weekends
Holidays

Quick Apply

Refine Your Search

guest service agent jobs in oklahoma

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