Top 9 Direct support specialist Jobs in Oklahoma City, Ok

Customer Support Specialist
Maxcess International —Oklahoma City, OK
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
Multi-Departmental Support Specialist-Client Services
CITY RESCUE MISSION INC —Oklahoma City, OK
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
Quick Apply
Customer Experience Specialist
Integrity Home Buyers —Oklahoma City, OK
- $50,000 - $60,000 a year
- No degree
- Entry level
Quick Apply
Client Engagement Specialist
Convatec —Oklahoma City, OK
- Full-time
- Remote
- Spanish
- English
- Mid-level
Client Engagement Specialist
180 Medical —Oklahoma City, OK
- Full-time
- Remote
- Spanish
- English
- Mid-level
Overnight Youth Specialist
PIVOT INC —Oklahoma City, OK
- $14 - $16 an hour
- Weekends as needed
- Microsoft Excel
- Basic math
- High school diploma or GED
Quick Apply
Professional Personal Caregiver
Senior Care At Home Edmond —Edmond, OK
- $14 - $18 an hour
- Overnight shift
- Background check
- Sanitation
- Mid-level
- Paid training
- 401(k) matching
Quick Apply

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Multi-Departmental Support Specialist-Client Services
CITY RESCUE MISSION INC —Oklahoma City, OK
Bachelor's degree (B.A.) in social work or related field (or) two plus years’ experience with people who are homeless or in a related human service field.
Quick Apply

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Crisis Intervention Specialist
Huckleberry House Inc —Columbus, OH
This position responds to calls and walk-ins, conducts intake and risk assessments, connects clients with resources, and ensures a safe, supportive environment…
$19 - $21 an hour
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Resident Support Specialist
REACH Behavioral Health —Columbus, OH
Assist with intake processes, assessments, and ongoing documentation using Microsoft Office tools for accurate data entry and record keeping.
$16 - $25 an hour
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Customer Support Specialist

Maxcess International -
Oklahoma City, OK

Apply Now

Job Details

Qualifications

Computer operation
Desktop applications
Computer skills
Productivity software

Full Job Description

Primary Responsibility: Support the management of the customer relationship through direct communications and interaction with our customer base, internal and external teams via phone, email, letter, fax. Candidate must be comfortable in handling administrative tasks, have versatile computer experience, ability to prioritize multiple responsibilities, excellent oral and written.

There are three representative customer service tiers that define levels of training, ability, and responsibility:

CSS I
CSS II
CSS III

Core competencies of each tier are defined in the customer service representative tier document. Progression of competencies is reviewed on a biannual basis.

Duties and Responsibilities:

Provide the best customer service in the industry
Work as a team member with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfil customer and business expectations
Establish and maintain customer records and contact information
Processing of inquiries for product quotes
Processing of sales orders from customer purchase orders (duplicate units and new units)
Expedite and communicate status inquiries on unit/part quotes and sales orders
Support after sales inquiries for parts, service, repairs, warranty, policy, and commercial issues
Timely completion of assigned tasks. Overtime may be required to meet deadlines and achieve customer requirements
Support continuous improvement initiatives and processes through active involvement
Actively support and maintain business objectives and initiatives
Other duties as assigned to meet departmental and company objectives
Manage waste responsibly (utilize proper containers, participate in the recycling programs)

Minimum Qualifications

Education/Experience

Associate degree with 3 - 5 years’ Customer Service experience

GED/high school diploma with a strong background in the industry with equivalent years’ experience in design, sales, job shop, machining, or web handling industries

Other Candidate Qualifications

Excellent verbal communication skills, speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
Excellent written communication skills, writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
Able to manage pressure well and be detail-oriented
Integrity and high ethical standards
Strong organizational skills
Fluent in standard Windows based application
Knowledge of Epicor ERP system is a plus
Knowledge of Salesforce is a plus
Ability to work in team and individual environments without supervision, initiative-taking.
Ability to work collaboratively across functions to accomplish goals and meet company objectives
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
Willingness to provide enthusiasm and creative solutions to meeting our customer needs and achieving the company’s goals
Ability to thrive in a fast-paced environment
Ability to analytically synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures
Ability to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
Ability to assess own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Ability to understand business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals
Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources
Ability to manage difficult or emotional customer situations; responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals
Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry

Physical requirements

Ability to sit for extended periods of time
Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
Position located in any of the Maxcess locations
Hybrid office / work from home opportunity

#IND

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

Apply Now

Refine Your Search

direct support specialist jobs in oklahoma city, ok

Customer Support Specialist

Multi-Departmental Support Specialist-Client Services

Customer Experience Specialist

Client Engagement Specialist

Client Engagement Specialist

Overnight Youth Specialist

Professional Personal Caregiver

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