Top 39 Customer support coordinator Jobs in Olathe, Ks

Account Coordinator (Remote)
Clinical Reference Laboratory —Lenexa, KS
- $18 - $31 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- AD&D insurance
- Paid holidays
Account Coordinator (Kansas)
Unrivaled Teamwear —Lenexa, KS
- Full-time
- Remote
- Oracle
- Computer literacy
- Bachelor's degree
Quick Apply
Customer Service Coordinator
City of Shawnee —Shawnee, KS
- From $27 an hour
- 8 hour shift
- Mid-level
- 3 years
- High school diploma or GED
11d
Commercial Service Desk Coordinator — Door Systems
Vortex Industrial Doors —Kansas City, KS
- $22 - $29 an hour
- Monday to Friday
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
3d
FRFS Customer Support Coordinator
Federal Reserve Bank of Kansas City —Kansas City, MO
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Opportunities for advancement
Patient Care Coordinator - Monday-Friday 10:30am-7pm
AssistRx —Overland Park, KS
- $22 a year
- Full-time
- Background check
- Microsoft Excel
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Supervisor - Patient Care Coordinator
AssistRx —Overland Park, KS
- $59,000 - $66,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Customer Support Coordinator / Dispatcher
Watchmen Security Services —Raytown, MO
- $20 - $25 an hour
- Full-time
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Experience Coordinator
World Kinect Corporation —Overland Park, KS
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Health savings account
- AD&D insurance
2d
OC Account Coordinator
Varsity Spirit —Edwardsville, KS
- $22 - $23 an hour
- Full-time
- Spanish
- Basic math
- English
- Health savings account
- AD&D insurance
Quick Apply
3d
Customer Coordinator - Customer Service
Labconco Corporation —Kansas City, MO
- From $24 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Commercial Service Coordinator
Atronic Alarms —Lenexa, KS
- Full-time
- Mid-level
- Office
- Commercial
- Paid holidays
- Health insurance
Quick Apply
Bilingual Patient Care Coordinator - M-F 10:30-7pm
AssistRx —Overland Park, KS
- $22 a year
- Full-time
- Bilingual
- Background check
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Reimbursement Care Coordinator
PAYER MATRIX LLC —Overland Park, KS
- Research
- Mid-level
- Microsoft Office
Quick Apply
Customer Support/Logistics Coordinator
Quicksilver Express Courier —Kansas City, KS
- $19 an hour
- Full-time
- Computer literacy
- Office
- Windows
- On-the-job training
Quick Apply
Membership Coordinator
Anthony Plumbing, Heating, Cooling & Electric —Lenexa, KS
- From $24 an hour
- Full-time
- Microsoft Outlook
- Sales
- Basic math
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Experience Coordinator
Cintas —Lenexa, KS
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Profit sharing
- AD&D insurance
1d
Account Coordinator
Churchill Container LLC —Lenexa, KS
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Emergency Response Center Coordinator
HighGround —Lenexa, KS
- $20 - $23 an hour
- Full-time
- Microsoft Outlook
- English
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
Certified Account Coordinator
Composites One LLC —Lenexa, KS
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
Quick Apply

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Account Coordinator (Remote)

Clinical Reference Laboratory -
Lenexa, KS

Apply Now

Job Details

Full-time
$18 - $31 an hour

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Writing skills
High school diploma or GED
Desktop applications

Full Job Description

GENERAL STATEMENT OF RESPONSIBILITY: Responsible for the timely and accurate processing of client requests and the completion of supportive functions in Toxicology Client Service within established Service Level Agreements.

ESSENTIAL FUNCTIONS:

Level 1

Process and complete all in-coming general supply order requests (billable/non-billable)
Use order review tool to evaluate and adjust supply quantity requests.
Email order confirmations to requesting clients.
Research and resolve order related issues.
Communicate to department management processing delays and/or supply issues impacting clients and department service level agreements.
Handle incoming phone calls/emails and respond to client inquiries and requests in a timely, friendly and helpful manner.
Properly handle email requests and notations in Customer Service Module in accordance with CSM Quality Guidelines
Properly log calls in Customer Service Module in accordance with Phone Quality guidelines
Assist clients with sample tracking and provide results status information as requested.
Process all other general client requests: Oasis password resets, CCF copies, retransmissions, etc.
Process account and panel modifications.
Process demographic modifications.
Provide clients with account information
Complete pending sample reports (O500s, CRL.CRL, etc.)
Partner with workflow and certifying scientists to ensure timely processing of client requests.
Communicate turnaround problems to management as it relates to testing, problem resolutions, completion of client requests.
Interact with sales to onboard prospective clients.
Interact with sales, accounting, management, and other departments to expedite workflow and resolve client issues.
Maintain and protect the confidentiality of all CRL and client information.
Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
Keep work area neat and clean.
Other duties as assigned

Level 2

Perform all duties of Account Coordinator Level 1.
To be eligible for Level 2 promotion, the employee is expected to have shown mastery in level 1 Account Coordinator duties. Eligible coordinators will also have demonstrated work accountability and consistent accuracy in their work performed.
Process RMAs and resolve other order issues.
Identify transmission issues and resolve or escalate when appropriate.
Process management reports.
Set up and maintain Ref1/Ref2 accounts.
Set up and maintain Oasis accounts and users.
Oversee special client requests, including gathering necessary information, follow-up and report to Account Executive and Client Service Management.
Map new panels in OVMS

JOB QUALIFICATIONS:

EDUCATION: High School Diploma or equivalent

EXPERIENCE: 1 year of sales or customer service experience.

SKILLS & ABILITIES:

Cooperative approach to client relations
Well-developed interpersonal skills
Ability to communicate professionally both verbally and written
Proficient with Microsoft Applications (Excel, Word, Outlook)
Detail oriented
Strong organizational skills
Adaptable and works well under pressure
Analysis and problem solving skills
Ability to handle multiple tasks
Follow through and dependability
Ability to prioritize and easily adapts to changing priorities
Team oriented
Ability to be at work and on time
Ability and judgment to interact and communicate appropriately with other employees, clients and management

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions.

The following physical attributes are required for this position:

Sitting for extended lengths of time
Close vision requirements due to computer work
Repetitive use of hands, fingers, wrists, and elbows for operating a computer and telephone
Light lifting, up to 10 pounds

EQUIPMENT: PC and communications equipment, Copier, Microsoft applications.

OTHER: Overtime as required to meet customer needs; to be determined daily. Weekend work as necessary.

The employer shall, in its discretion, modify or adjust this position to meet the company’s changing needs.

This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.

denotes essential job function

An Equal Opportunity Employer

Pay Range: $18.00-31.00

Starting Pay Range: $18.00-$20.00

Benefits for Full Time Employees:

Medical, Dental, Vision
Life/AD&D
Supplemental Life/AD&D
Section 125 FSA Plan
401(k)
Short and Long-Term Disability
Paid Time Off
Holidays
Tuition Reimbursement

Apply Now

Refine Your Search

customer support coordinator jobs in olathe, ks

Account Coordinator (Remote)

Account Coordinator (Kansas)

Customer Service Coordinator

Commercial Service Desk Coordinator — Door Systems

FRFS Customer Support Coordinator

Patient Care Coordinator - Monday-Friday 10:30am-7pm

Supervisor - Patient Care Coordinator

Customer Support Coordinator / Dispatcher

Customer Experience Coordinator

OC Account Coordinator

Customer Coordinator - Customer Service

Commercial Service Coordinator

Bilingual Patient Care Coordinator - M-F 10:30-7pm

Reimbursement Care Coordinator

Customer Support/Logistics Coordinator

Membership Coordinator

Customer Experience Coordinator

Account Coordinator

Emergency Response Center Coordinator

Certified Account Coordinator

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