Top 216 Customer support representative Jobs in Olathe Ks

Customer Sales Representative
Ace Handyman Services —Lenexa, KS
- $18 - $22 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Store discount
- Paid holidays
Part Time Weekend Customer Support Representative
DH Pace —Olathe, KS
- Overtime
- Background check
- ERP systems
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
2h
Customer Support Representative
Culligan Midwest —Olathe, KS
- $21 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Health insurance
Quick Apply
13d
CUSTOMER SERVICE REP
THE EPOCH GROUP LC —Overland Park, KS
- Full-time
- Remote
- Basic math
- HIPAA
- English
Customer Service Representative
Mr. Handyman —Lenexa, KS
- $41,000 - $46,000 a year
- Background check
- Mid-level
- Office
- Paid holidays
- 401(k)
Quick Apply
Customer Service Representative
Bloom —Overland Park, KS
- $38,400 - $42,000 a year
- Full-time
- Bilingual
- Computer literacy
- Organizational skills
Quick Apply
1d
Customer Service Representative I
Quest Diagnostics —Lenexa, KS
- From $17.20 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
Inbound Call Center Representative
Iron Path Ventures —Kansas City, KS
- $22 - $28 an hour
- Weekends as needed
- Computer literacy
- Administrative experience
- Organizational skills
- Paid training
- Health insurance
Quick Apply
4h
Customer Service Representative - Utility
Wesco —Olathe, KS
- $20.61 - $25.76 an hour
- Urgently hiring
- Computer literacy
- Writing skills
- Research
- Health insurance
- Dental insurance
Customer Service Representative - Specialty Pharmacy
AssistRx —Overland Park, KS
- $38,000 - $43,000 a year
- Full-time
- Hybrid work
- Background check
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative Lenexa, KS
Cosentino —Lenexa, KS
- $22 - $24 an hour
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Disability insurance
Quick Apply
Customer Service Representative
Auto Now —Olathe, KS
- Dealership
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Assistant Store Manager
Community Choice Financial Family of Brands —Kansas City, MO
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Customer Service Representative-Bilingual
Long Motor Corporation —Lenexa, KS
- Up to $19 an hour
- Full-time
- Spanish
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
1d
Assistant Store Manager
Community Choice Financial Family of Brands —Independence, MO
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Family Experience Teammate
Aqua-Tots Development —Prairie Village, KS
- $14 - $16 an hour
- Part-time
- Children
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
8h
Assistant Store Manager
Community Choice Financial Family of Brands —Independence, MO
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Customer Service Representative
Waterway Carwash —Leawood, KS
- $16 - $20 an hour
- Extended hours
- Merchandising
- English
- Ability to lift 50 pounds
- Tuition reimbursement
- Employee discount
BDC Customer Service Representative For Sales Department
Cable Dahmer Automotive Group – Kansas City, MO —Kansas City, MO
- $18 - $23 an hour
- Full-time
- Background check
- Customer service
- Office
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative/Route Service Representative
Gateway Services Inc —Kansas City, MO
- $17 - $21 an hour
- Overtime
- Clean driving record
- Heavy lifting
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply

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Customer Sales Representative

Ace Handyman Services -
Lenexa, KS

Apply Now

Job Details

Full-time
$18 - $22 an hour

Benefits

Store discount
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Dispatching

Full Job Description

Compensation Details:

$18.00 - $22.00 per hour

Job Description:

POSITION SUMMARY:

The Customer Service Representative (CSR) is the primary person who answers the phone to discuss our services, prices and availability. Every effort to assist new customers in understanding how we work is expected during each conversation. Once a complete understanding has developed and estimated package/pricing is given, each customer is to be scheduled with a brief description of the type of work, the correct Craftsman, and an exact date and time when work is to be performed. Assisting with training and new hiring of CSRs. Properly handling customer complaints and elevating to Dispatch Manager as needed. The CSR will also help relay information between Craftsmen and convey important information to Field Supervisor and/or Office Manager as needed. This information is passed along to the Craftsman in the field the night prior. Every effort to assist the Craftsman during this process is to be made from the office.

PRINCIPAL ACTIVITIES:

Assist with Training and Onboarding new CSRs.
Working with Field Supervisor and Office Manager on schedule optimization.
Reviewing draft estimates, draft and balance due invoices.
Answering the phone, entering lead in CRM, educating customer on AHS and following call blueprint.
Schedule job on appropriate craftsman based on skill set and location.
Inputting detailed notes on job description.
Respond to customer complaints and problems.
Prepare daily work and run schedule efficiently.
Call customers for job reviews.
Call 11-month call warranty.
Making follow up calls on open/ un-booked estimates
Review calls and rate in Service Titan Dashboard and Call Scorecard.
General Admin tasks, supply updated, filing, office maintenance.
Assist and execute new initiatives.
Maintain a closing ratio of minimum 65%.
Send thank you notes.
Complete understanding of the AHS Service Path. Attend special events as scheduled for marketing
Handling customer complaints.
Assist with the training of new team members

KNOWLEDGE, EXPERIENCE, AND COMPETENCIES:

3+ years’ experience in customer service skills.
2 + years’ previous dispatching experience.
Ability to solve complex problems.
Excellent written and verbal communication and interpersonal skills.
Ability to handle stressful situations and work in a fast-paced environment.
Microsoft suite (Outlook, Word, Excel) experience.
Minimum of 50 WPM and ten-key a plus.
Multi-tasking, time management and prioritization skills a must.
Critical thinking skills.
Indirectly assisting Craftsmen

This position is not eligible for employment visa sponsorship now or in the future.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

Benefits are provided in compliance with applicable laws, plans and policies.

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About Ace Handyman Services

Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Handyman Services, a part of Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠ through a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Handyman Services is changing the home improvement industry. We provide a professional, reliable service to customers, create a special place for talented Craftsmen to work, and help our owners rapidly create wealth in a high-margin business.

Equal Opportunity Employer
Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimers

The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.

Apply Now

Refine Your Search

customer support representative jobs in olathe ks

Customer Sales Representative

Part Time Weekend Customer Support Representative

Customer Support Representative

CUSTOMER SERVICE REP

Customer Service Representative

Customer Service Representative

Customer Service Representative I

Inbound Call Center Representative

Customer Service Representative - Utility

Customer Service Representative - Specialty Pharmacy

Customer Service Representative Lenexa, KS

Customer Service Representative

Assistant Store Manager

Customer Service Representative-Bilingual

Assistant Store Manager

Family Experience Teammate

Assistant Store Manager

Customer Service Representative

BDC Customer Service Representative For Sales Department

Customer Service Representative/Route Service Representative

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