Top 3151 Shift manager Jobs in Omaha, Ne, 68104

Customer Service Supervisor
Detego Health —Omaha, NE
- $29 - $33 an hour
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
12d
Online Order Filling Team Supervisor
Walmart —Omaha, NE
- $21 - $34 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Customer Service Manager, Airport Customer Experience
American Airlines —Omaha, NE
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
4d
Production Supervisor - 1st Shift
Eaton —Omaha, NE
- $86,000 - $126,000 a year
- Monday to Friday
- Background check
- CAD
- Engineering
- Relocation assistance
- Retirement plan
New & Used Car Sales Managers
Edwards Auto Group —Council Bluffs, IA
- $100,000 - $150,000 a year
- Full-time
- Dealership
- Mid-level
- Supervising experience
- Paid parental leave
- Health insurance
Quick Apply
Regional Manager, Facilities
Dial Senior Living —Omaha, NE
- Computer literacy
- 8 years
- Travel
Pharmacy Manager
CVS Health —Council Bluffs, IA
- $65 - $81 an hour
- Weekends as needed
- Mid-level
- Fair chance
- 1 year
- Health insurance
- Dental insurance
4d
Pharmacy Manager
CVS Health —Bellevue, NE
- $65 - $78 an hour
- Weekends as needed
- Mid-level
- Fair chance
- 1 year
- Health insurance
- Dental insurance
4d
Environmental Health & Safety Manager
OFC/Schmidt Liquid Trucking Companies —Plattsmouth, NE
- $75,998.29 - $91,524.82 a year
- Full-time
- CPR Certification
- 3 years
- Driver's License
- Paid jury duty
- Health insurance
Quick Apply
11d
Residential Supervisor - Evening Shift 3pm - 11:30pm
RADIUS —Omaha, NE
- $22 - $27 an hour
- Overnight shift
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Injection Supervisor 3rd Shift
Airlite Plastics Co. —Omaha, NE
- Full-time
- Computer literacy
- English
- Mid-level
- Disability insurance
- Health insurance
General Manager
AC Nelsen Enterprises Inc —Omaha, NE
- Extended hours
- Dealership
- Bachelor's degree
- Mentoring
- Paid holidays
- Relocation assistance
Quick Apply
Assistant Commercial Property Manager
Noddle Services —Omaha, NE
- $55,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Pharmacy Manager
CVS Health —Council Bluffs, IA
- $65 - $81 an hour
- Weekends as needed
- Mid-level
- Fair chance
- 1 year
- Employee stock purchase plan
- Health insurance
4d
RN Case Manager: Weekend Only
Home Nursing with Heart —Omaha, NE
- From $42 an hour
- Weekends only
- Background check
- CPR Certification
- Nursing
- Health insurance
- Dental insurance
Quick Apply
Injection Supervisor 3rd Shift
Airlite Plastics Co. —Omaha, NE
- Full-time
- Computer literacy
- English
- Mid-level
- Disability insurance
- Health insurance
Service Manager
Thompson Solutions Group —Omaha, NE
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
11d
Unit Manager RN or LPN
Emerald Nursing & Rehab Omaha —Omaha, NE
- $31 - $41 an hour
- Full-time
- CPR Certification
- Nursing
- Medication administration
- Dental insurance
- Paid time off
Quick Apply
8d
Assistant Property Manager/Leasing Agent
PrimeSites —Papillion, NE
- From $45,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
Quick Apply
Utilities Manager
Eyman Plumbing, Heating & Air —Omaha, NE
- $55,000 - $85,000 a year
- 8 hour shift
- Construction site
- Customer service
- No background check
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for shift manager in omaha, ne, 68104

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

shift manager jobs near omaha, ne, 68104

Customer Service Supervisor

Detego Health -
Omaha, NE

Quick Apply

Job Details

Full-time
$29 - $33 an hour
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Teamwork
Interpersonal skills
Managing teams in a customer support role
Continuous improvement standards implementation
Frontline customer support management
Supervising experience
Team management
Attention to detail
Team training
Mentoring
Data interpretation
Employee performance reporting
Healthcare support

Full Job Description

Job Overview
The Customer Service Supervisor for our call center plays a critical role in ensuring the delivery of exceptional customer service while overseeing the daily operations of the team. This position is responsible for leading and mentoring a team of customer service representatives, managing performance metrics, and fostering a positive and productive work environment. The supervisor will address escalated member inquiries, implement training programs, and develop strategies to enhance team performance and member satisfaction. With a focus on operational efficiency and quality service, this role is key to driving the success of our call center and maintaining our commitment to member excellence.

Responsibilities

Supervise and mentor customer service representatives, providing guidance, support, and training to enhance their skills and performance.
Monitor daily operations and workflow to ensure efficient service delivery and adherence to company policies and procedures.
Handle escalated customer inquiries and complaints with professionalism and empathy, striving for resolution and customer satisfaction.
Analyze customer service metrics and feedback to identify areas for improvement and implement strategies to enhance service quality.
Conduct regular performance reviews, set goals, and develop action plans to support team members' professional growth.
Collaborate with other departments to address customer needs and improve overall service delivery.
Develop and maintain a positive team environment, fostering open communication and collaboration.
Prepare reports on team performance and customer feedback for management review.
Stay updated on industry trends and best practices to continuously improve customer service strategies.
Participating in regular meetings to review performance data, providing feedback on process improvements, and coordinating training initiatives to enhance the skills of the customer service team in line with Telus International.
Monitor performance metrics, facilitating joint training sessions, and implementing feedback mechanisms to drive continuous improvement and enhance overall service delivery with Telus International to maintain customer service alignment.

Experience

Excellent verbal and written communication skills
Attention to detail
Strong customer service and interpersonal skills
Ability to accurately document and record customer/client information
Dependability and punctuality
Excellent oral communication
Ability to follow through
Teamwork
Professionalism

Career experience required

Associate’s degree in administration or related field preferred.
Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory role preferred.
Strong leadership and team management skills.
Excellent verbal and written communication skills.
Proficient in customer service software and tools.
Ability to analyze data and make informed decisions.
Exceptional problem-solving skills and a customer-focused mindset.
Ability to thrive in a fast-paced environment and manage multiple priorities.

The right candidate will be a knowledgeable and hard-working individual who is willing to get in the trenches with a team. They will be humble workers with a sense of humor, natural curiosity, and the motivation to help the company develop its culture. A natural demonstration of integrity, ethical conduct, and trustworthiness. Respectful to coworkers and conducts himself/herself in work-settings in a manner that is consistent with Detego Health’s core values.

Job Type: Full-time

Pay: $29.00 - $33.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

shift manager jobs in omaha, ne, 68104

Customer Service Supervisor

Online Order Filling Team Supervisor

Customer Service Manager, Airport Customer Experience

Production Supervisor - 1st Shift

New & Used Car Sales Managers

Regional Manager, Facilities

Pharmacy Manager

Pharmacy Manager

Environmental Health & Safety Manager

Residential Supervisor - Evening Shift 3pm - 11:30pm

Injection Supervisor 3rd Shift

General Manager

Assistant Commercial Property Manager

Pharmacy Manager

RN Case Manager: Weekend Only

Injection Supervisor 3rd Shift

Service Manager

Unit Manager RN or LPN

Assistant Property Manager/Leasing Agent

Utilities Manager

I want to receive the latest job alert for shift manager in omaha, ne, 68104

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected