Top 88 Senior information technology specialist Jobs in Omaha, Ne

Help Desk Operations Specialist
CACI —Omaha, NE
- $49,200 - $100,900 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
11d
Senior HR Specialist
Detego Health —Omaha, NE
- $85,000 - $125,000 a year
- Full-time
- Background check
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Senior Claims Adjuster, Professional Liability
Applied Underwriters —Omaha, NE
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Operations & Systems Specialist
Franchise FastLane —Omaha, NE
- $50,000 - $60,000 a year
- Full-time
- Background check
- Google Workspace
- Research
- Health insurance
- Dental insurance
Quick Apply
1d
SCITLS Client Services Support Specialist
General Dynamics Information Technology —Offutt AFB, NE
- $28.05 - $37.95 an hour
- Full-time
- 7 years
- Mid-level
- High school diploma or GED
- Paid holidays
- 401(k) matching
BisTrack Support Specialist
Mead Lumber Company Inc —Omaha, NE
- $28 - $34 an hour
- ERP systems
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Specialist
TFL INC —Omaha, NE
- Google Workspace
- Ability to lift 50 pounds
- Organizational skills
- Health insurance
- Dental insurance
Site Infrastructure Specialist
Eaton —Omaha, NE
- $84,000 - $123,000 a year
- On call
- Background check
- Microsoft Outlook
- Mid-level
- Retirement plan
Client Support Specialist - Technical
Intercontinental Exchange Holdings, Inc. —Omaha, NE
- Full-time
- Mid-level
Implementation Specialist
gWorks —Omaha, NE
- $68,000 - $80,000 a year
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Health insurance
Implementation Specialist
Mastery Logistics Systems —Omaha, NE
- Full-time
- Children
- Communication skills
- Entry level
- AD&D insurance
- Health insurance
9d
IT Learning & Training Specialist
University of Nebraska System —Omaha, NE
- From $59,700 a year
- Full-time
- Hybrid work
- Mid-level
- University
- Continuous improvement
- Paid holidays
- Retirement plan
Platform Integration Specialist - Onboarding PM
Orion Advisor Solutions —Omaha, NE
- $30.72 - $45.75 an hour
- Full-time
- 6 years
- System design
- Office
- Paid parental leave
- Loan repayment program
9d
Information Security Specialist
Booz Allen Hamilton —Omaha, NE
- $99,000 - $225,000 a year
- Full-time
- 5 years
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
3d
Technical Support Specialist
Great Plains Communications —Blair, NE
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
8d
Customer Service Specialist – Product Systems
Argo Group —Omaha, NE
- $55,386 - $64,056 a year
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Senior Claims Specialist
Farm Family —Omaha, NE
- $75,174 - $90,576 a year
- Full-time
- English
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Senior Accounts Payable Specialist - Inventory
LovelyGroup —Gretna, NE
- Overtime
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
10d
IT Business Operations Specialist
Creighton University —Omaha, NE
- Full-time
- Finance
- Administrative experience
- Analysis skills
Quick Apply
VFD Technical Support Specialist
ABB Inc. —Bennington, NE
- $52,500 - $84,000 a year
- Full-time
- Computer literacy
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
4d

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senior information technology specialist jobs near omaha, ne

Help Desk Operations Specialist

CACI -
Omaha, NE

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Job Details

Full-time
$49,200 - $100,900 a year
11 days ago

Benefits

Health insurance

Qualifications

Customer communication
CompTIA Security+

Full Job Description

Job Title: Help Desk Operations Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

* * *

The Opportunity:

As a Unit Level Intelligence (ULI) Toolkit Help Desk Support Specialist you will have the opportunity to serve as a direct point of contact for customers to support all Information Technology (IT) functions.

You will be responsible for troubleshooting customer applications, hardware, network, and related performance issues. Establish and maintain incidents in Jira; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents in Confluence.

Responsibilities:

Assume responsibility for Incident, Problem and Service Request resolution.
Proactively monitor calls, Incidents and Service Request workflows, processes, and queues to quickly identify and address issues that will impact the delivery or quality of services to users.
Identify, document, track, and examine customer reported issues in a Jira Ticketing System to ensure timely resolutions. Troubleshoot customer applications, hardware, network, and related performance issues.
Perform onsite and remote analysis, diagnosis, and resolution of complex customer problems.
Respond to telephone calls, e-mail correspondence, and service requests for technical support related to support networks, systems, and services. Contact customers to provide detailed instructions or status updates to ensure satisfactory situational awareness. Collect feedback from customers concerning their experience and build a knowledge management library to enhance the overall customer service experience.
Ensure maximum availability, security, and reliability of IT operations will be provided. Monitor IT systems and applications for risks, threats, vulnerabilities, and inefficiencies.
Write technical instructions, procedures for customers Draft, edit, maintain and provide input to local Help Desk Standard Operating Procedures (SOP).
Provide account management ensuring currency and accuracy of all users and computer accounts.
Create, manage, and audit user accounts and activity to ensure access, performance, and security guidelines are maintained.
Provide test and evaluation support for new technology and prepare the reports detailing the results of the test and evaluation including specific recommendations. Prepare, test, and implement scripts to simplify system tasks for local use.

Qualifications:

Required:

Active TS/SCI security clearance.
Bachelor's degree in technical discipline from an accredited college or university is required. Additional Network Administration experience may be substitute for a bachelor's degree.

Minimum 3 years of relevant experience
CompTIA Security+
Strong customer service and time management skills
Excellent communication and problem-solving skills
Creative thinking skills

Desired:

Knowledge of common customer service elements, processes, and techniques, including the IT Information Library (ITIL) processes.
Knowledge of Local Area Networks (LANs), Wide Area Networks (WANs), cloud computing, data center, server, and other communications systems to identify and resolve system and network issues.
Knowledge of office automation databases, devices, and related products to capture and track customer issues in a Ticketing System.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$49,200 - $100,900

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

senior information technology specialist jobs in omaha, ne

Help Desk Operations Specialist

Senior HR Specialist

Senior Claims Adjuster, Professional Liability

Operations & Systems Specialist

SCITLS Client Services Support Specialist

BisTrack Support Specialist

IT Support Specialist

Site Infrastructure Specialist

Client Support Specialist - Technical

Implementation Specialist

Implementation Specialist

IT Learning & Training Specialist

Platform Integration Specialist - Onboarding PM

Information Security Specialist

Technical Support Specialist

Customer Service Specialist – Product Systems

Senior Claims Specialist

Senior Accounts Payable Specialist - Inventory

IT Business Operations Specialist

VFD Technical Support Specialist

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