Top 26390 Solutions manager Jobs in Online

Solutions Performance Manager
Solera —Remote
- Full-time
- Dealership
- 3 years
- Continuous improvement
Customer Success & Solutions Manager
SGS —Fairfield, NJ
- $95,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Product management
- Health insurance
- Dental insurance
Quick Apply
10d
Sr. Manager Customer Success
DHL eCommerce —Remote
- $98,850 - $158,300 a year
- Office
- 3 years
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- Paid parental leave
- Health savings account
Project manager
Brilliance Cyber Systems INC —Remote
- $60 - $65 an hour
- Remote
- Computer Science
- 8 years
- Bachelor's degree
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Customer Success Manager
Reveleer —Remote
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Research
- Presentation skills
- Health insurance
- Dental insurance
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Incident Commander
Twilio —Remote
- $171,220 - $226,500 a year
- Mentoring
- Fair chance
- Senior level
- Paid parental leave
- Health insurance
Client Services Manager (Remote)
Businessolver —Remote
- $79,000 - $107,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Quality control
Telecoms Project Manager - Remote
Entegro —Remote
- Remote
- Microsoft Excel
- English
- 3 years
- Employee assistance program
- Gym membership
Remote Retail Operations Manager
Turing —Remote
- $100 - $150 an hour
- Contract
- Remote
- Sales
- Merchandising
- English
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3d
Product Manager III
Indeed —Remote
- $150,000 - $311,000 a year
- Full-time
- 11+ years
- Military encouraged
- Senior level
- Paid parental leave
- Paid holidays
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10d
Customer Service Manager
Vector Airport Systems LLC —Remote
- Full-time
- Remote
- 5 years
- Mid-level
- Leadership
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1d
Manager, Technical Support
HungerRush —Remote
- Weekends as needed
- Remote
- Mid-level
- Analysis skills
- US work authorization
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Manager, Loss Prevention Training
Ross Stores —Remote
- $81,000 - $121,800 a year
- Hybrid work
- Background check
- 5 years
- Mid-level
Business Process Review & Design Manager
Kai Marie Group —Remote
- $76,852.76 - $92,553.86 a year
- Contract
- Remote
- Mid-level
- 3 years
- Analysis skills
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Change Manager
General Dynamics Information Technology —Remote
- $128,039 - $173,229 a year
- Background check
- Computer science
- Computer Science
- Paid time off
- 401(k) matching
Manager, Workforce Management Operations
The Trevor Project —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- US work authorization
- Senior level
- Leadership
- Paid holidays
- Health insurance
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11d
Customer Service Quality Manager
Parsons —Remote
- $103,500 - $181,100 a year
- Holidays
- Remote
- Background check
- Up to 50% travel
- Engineering
- Wellness program
- Paid holidays
Customer Success Manager, Illinois
HHAeXchange —Remote
- $95,000 - $115,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
4d
Manager, Onboarding
Housecall Pro —Remote
- $59,400 - $82,500 a year
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Operations Manager
General Dynamics Information Technology —Remote
- $97,968 - $132,250 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid time off
- 401(k) matching

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Solutions Performance Manager

Solera -
Remote

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Job Details

Full-time

Qualifications

Optimizing workflow processes
Coaching
Continuous improvement
Technical training

Full Job Description

Performance Manager / Product SME, Dealer Solutions Account Management

SME expert in one of: DMS, CRM, Service or Marketing

Employment Type: Full-Time

Role Overview

The Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their [???] inset DMS, CRM, Service, and Marketing.
They work side-by-side with Account Managers to:
Drive product adoption
Deliver performance improvement recommendations
Optimize dealership workflows
Provide training, insights, and best practices
Support renewal and expansion by demonstrating measurable results
This role is highly consultative, hands-on, and data-driven, acting as the “product and performance engine” for the territory.

Key Responsibilities

Product Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)

Ensure customers fully adopt and use their contracted solutions, including:

DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops

CRM workflows: Lead handling, BDC processes, showroom tracking

Service operations: Lane check-in, scheduling, inspections, tech productivity

Marketing solutions: Campaign automation, retention journeys, equity mining, reputation

Conduct usage audits and work with customers to close adoption gaps.

Performance Improvement & Dealership Optimization

With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
Lead on-site or virtual coaching sessions focused on improving:
Technician efficiency & labor hours
Lead response times, appointment set ratios, and close rates
Service retention, upsell capture, and multi-point inspection usage
Marketing ROI and customer lifetime value
Deliver scalable workflows, playbooks, and best practices tailored to dealership size.

Customer Engagement & Value Demonstration

Focus on customer operational performance and adoption.
Dealerships visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.
Participate in QBRs with Account Managers to present data, performance insights, and product roadmaps.
Provide clear ROI storytelling that ties product usage to KPI improvements.
Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).

Data Analysis & Reporting

Monitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.
Deliver clear, data-backed recommendations and action plans.
Maintain documentation of customer progress, including training logs, KPIs, and next steps.

Cross-Functional Collaboration

Provide Product and Engineering teams with field insights related to:
Feature gaps
Integration requests (e.g., DMS, CRM, OEM tools)
Workflow challenges
Competitive intelligence
Work with Support and Professional Services to resolve technical issues impacting adoption.
Partner with Marketing to share customer success stories and support case studies.

Territory Support

Coordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.
Recommend prioritize on which accounts need on-site vs. virtual engagement.
Assist with onboarding workflows for new rooftops added through expansion.

Qualifications

Required

3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
Excellent skills in coaching, training, process improvement, and data analysis.
Ability to communicate complex workflows clearly to dealership users and leaders.

Preferred

Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
Background in BDC operations, service lane management, or dealership marketing.
Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).

Success Metrics

Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms
Performance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)
Customer satisfaction (NPS/CSAT) and reduction in escalations
Impact on renewal readiness through value demonstration
Completion of performance engagements and achievement of customer objectives
Quality of documentation, reporting, and best practice delivery
Competencies
Operational Expertise – Deep understanding of automotive workflows.
Product Mastery – Expert-level proficiency in assigned solutions.
Analytical Mindset – Uses data to diagnose issues and guide coaching.
Communication & Coaching – Clear, patient, and persuasive.
Customer Empathy – Understands the daily realities of dealership teams.
Collaboration – Works seamlessly with Account Managers and cross-functional partners.
Execution Discipline – Organized, dependable, and detail-oriented.
Travel
60- 75% depending on territory/area size, customer needs, and on-site support requirements.

EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Apply Now

Refine Your Search

solutions manager jobs in online

Solutions Performance Manager

Customer Success & Solutions Manager

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Remote Retail Operations Manager

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Customer Success Manager, Illinois

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