Top 98 Customer service manager Jobs in Ontario Ca

Customer Service Care Manager
Raymond Handling Solutions —Ontario, CA
- $67,000 - $150,000 a year
- Online Application
- Up to 50% travel
- Writing skills
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
1d
Manager Customer Service
Bourns —Riverside, CA
- $80,000 - $90,000 a year
- Hybrid work
- Microsoft Excel
- 5 years
- Databases
- Opportunities for advancement
Supervisor - Customer Service
Hard Rock Digital —Ontario, CA
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Mentoring
- Work from home
- Employee discount
Quick Apply
Associate Service Manager
Tesla —Upland, CA
- $87,352 - $145,800 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Section Manager II, Customer Engagement
OCTA —Orange, CA
- $117,228.80 - $161,304.00 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
Customer Service Supervisor
Bradshaw Home —Rancho Cucamonga, CA
- $26 - $30 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Key Account Supervisor (w/SupplyChain Exp)
Hydronix Water Technology —Rancho Cucamonga, CA
- From $75,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Office Manager/Customer Service
Butler-Justice Inc. —Anaheim Hills, CA
- $25.36 - $30.54 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Care Manager
Stanley Black & Decker —Walnut, CA
- $86,500 - $139,300 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Employee stock purchase plan
Manager, Customer Experience
SAMYANG AMERICA INC —Brea, CA
- $100,000 - $122,000 a year
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Entry Level Assistant Manager
Primer Concepts Inc —Rancho Cucamonga, CA
- $850 - $1,500 a week
- Full-time
- Background check
- Team management
- In-person
Quick Apply
5d
Area Service Leader
Ingersoll Rand —Pomona, CA
- $100,000 - $200,000 a year
- Marketing
- Engineering
- Travel
- Health insurance
- Dental insurance
Customer Success Manager
Kastle Systems —Yorba Linda, CA
- Clean driving record
- Pass drug screening
- Mid-level
Customer Service Manager
SUNNY DISTRIBUTOR INC. —City of Industry, CA
- Full-time
- Inventory management
- 5 years
- Analysis skills
Quick Apply
Team Lead, Market Operations
Carvana —Riverside, CA
- $75,000 - $85,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- English
- Wellness program
- Health insurance
Quick Apply
Manager Customer Service, Enrollment & Premium Billing (Covered California)
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Microsoft Outlook
- 5 years
- Tuition reimbursement
- Paid time off
Customer Service Manager - State Farm Agent Team Member
David Ceballos - State Farm Agent —Fontana, CA
- $20 - $26 an hour
- Full-time
- Hybrid work
- 5 years
- Mentoring
- Senior level
- Paid time off
- 401(k) matching
Quick Apply
Account Manager
Allied Universal —Ontario, CA
- $70,304 - $80,000 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Senior Global Key Account Manager
Arvato —Ontario, CA
- $115,000 - $125,000 a year
- Online Application
- Hybrid work
- 5 years
- Bachelor's degree
- Team management
- Commuter assistance
- Paid holidays
Quick Apply

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Customer Service Care Manager

Raymond Handling Solutions -
Ontario, CA

Quick Apply

Job Details

$67,000 - $150,000 a year
1 day ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Strategic goal setting
Customer relationship building
Managing teams in a customer support role
Writing skills
Employee relationship building
Improving operational efficiency
Company vehicle operation
Managing clients in a customer support role
Team development
Team training
Mentoring
Data interpretation
Customer support
Productivity software
Customer satisfaction improvement
General management
Professional development training

Full Job Description

Raymond West is looking for a passionate leader to elevate our customer experience by guiding a team of Customer Care Managers and driving service excellence across every touchpoint. The Customer Service Care Manager is responsible for leading and supporting a team of Customer Care Managers (CCMs) to ensure the consistent delivery of high-quality service across all company products and services. This role requires close collaboration with District Service Managers and Sales Account Managers to proactively address customer needs. Key responsibilities include overseeing the resolution of customer complaints, analyzing service performance reports, and driving the sale of products and maintenance services. All actions must align with company standards and compliance requirements to ensure a seamless and customer-focused experience.

Key responsibilities include recruiting, training, and mentoring CCMs, conducting regular performance reviews, holding monthly one-on-one meetings, and overseeing commission-based compensation. Collaborate with internal departments to bring superior customer service to our base. The manager is also expected to foster a positive, customer-focused team culture.

This position plays a critical role in maintaining customer satisfaction and driving operational efficiency.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

Manage staff in an assigned area to include planning and assigning projects/tasks to staff, making hiring, separation, and disciplinary recommendations, and conducting performance evaluations.
Ensure staff development and coordinate training programs for new staff and identify training needs for current staff.
Provide leadership for assigned staff.
Manage employee's timecard utilizing the company's Time and Attendance system.
Manage the operational activities within the Customer Care Management Team.
Develop, organize, implement, and oversee programs, policies, and procedures.
Ensure achievement of the Customer Care Management Team goals
Render decisions with respect to key department issues impacting overall service and performance.
Provide input to senior leadership for annual budgets.
Direct and prepare reports for the Customer CareSenior leadership.
Participate in Company or Department projects.
Ensure employees and the team are following all Company Policies
Works closely with other departments and communicates with all levels of employees, customers, and Manufacturers both verbally and in writing.
Demonstrates drive and initiative.
Maintains a professional attitude in all matters.
Correspond with Vendors and respond to inquiries in a timely manner.
Must be able to manage time efficiently.
Foster a positive, customer-focused team culture that aligns with company values.

Required Skills/Abilities:

Excellent Management skills
Excellent Written and verbal communication skills
Excellent Organizational Time Management skills
Must be able to perform duties under minimal supervision
Proficient in Microsoft office Suite and similar software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of an organization.
Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Ability to develop and implement strategic plans to improve customer satisfaction and operational efficiency.
Ability to adapt to changing priorities and work in a fast-paced environment.
Self-motivated with a proactive approach to identifying and solving problems.
Ability to Drive
Ability to mentor and develop new employees
Be able to create strong internal and external customer relationships

Education/Experience:

Minimum Experience: 3–5 years of experience in customer service or client-facing roles
Minimum management Experience: 1–3 years in a supervisory or managerial position. Preferably leading a customer service or support team.
Experience with CRM and service metrics reports is a plus

Travel Requirement:

50% (20 hours a week)
Must be able to be insured by Raymond West.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position is Sedentary and desk-bound
Ability to Drive a company Vehicle
Prolonged periods of sitting at a desk and working on a computer
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
Occasionally required to lift and/or move up to 25 pounds

Pay Range:

The salary range for this position is $67,000 - $150,000. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Quick Apply

Refine Your Search

customer service manager jobs in ontario ca

Customer Service Care Manager

Manager Customer Service

Supervisor - Customer Service

Associate Service Manager

Section Manager II, Customer Engagement

Customer Service Supervisor

Key Account Supervisor (w/SupplyChain Exp)

Customer Service Representative Lead (Bilingual Mandarin)

Office Manager/Customer Service

Customer Care Manager

Manager, Customer Experience

Entry Level Assistant Manager

Area Service Leader

Customer Success Manager

Customer Service Manager

Team Lead, Market Operations

Manager Customer Service, Enrollment & Premium Billing (Covered California)

Customer Service Manager - State Farm Agent Team Member

Account Manager

Senior Global Key Account Manager

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