Top 18 Help desk analyst Jobs in Opa Locka, Fl

Technology Service Center Analyst II
TROC —Coral Gables, FL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Opportunities for advancement
Quick Apply
IT Analyst I
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Research
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
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14d
Service Desk Analyst
Lennar —Miami, FL
- Full-time
- High school diploma or GED
- Bachelor's degree
- 1 year
- Paid parental leave
- Health insurance
IT Service Desk Analyst
YUPRO Placement —Miami, FL
- $21 an hour
- Contract
- Hybrid work
- Office
- Microsoft Office
- In-person
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13h
End User Support Specialist - 2nd Shift
Ryder System —Opa-locka, FL
- $62,000 - $70,000 a year
- Full-time
- Bilingual
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Helpdesk Support (Nightshift 11PM-8AM)
VITAS Healthcare —Miramar, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Help Desk Analyst
Florida International University —Miami, FL
- $38,000 - $42,000 a year
- Online Application
- Research
- Mid-level
- Windows
11d
MSSP Analyst L1
SilverSky —Fort Lauderdale, FL
- Microsoft Outlook
- Computer literacy
- 11+ years
Quick Apply
Maritime Logistics - Customer Service and logistics Analyst
CSA Miami —Miami Lakes, FL
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Support Help Desk Analyst
FMS Solutions Holdings —Fort Lauderdale, FL
- Azure
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Application Analyst
Community Medical Group —Miami, FL
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
IT Business Analyst - Asset Management
TekSynap —Miami, FL
- $58,000 - $64,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Business Analyst
PROTOCOL INFOTECH —Doral, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Referral program
Cloud Engineer - Sr
Nalley Consulting —Doral, FL
- Full-time
- Azure
- Computer Science
- 5 years
- Paid parental leave
- Paid holidays

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IT Analyst I
Hotwire Communications, LTD —Fort Lauderdale, FL
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14d
Service Desk Analyst
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Technology Service Center Analyst II

TROC -
Coral Gables, FL

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Opportunities for advancement

Qualifications

Authentication
Customer communication
IT user and group management
Wireless networking
GPO
Wireless access points
Technical documentation
Laptop (troubleshooting support)
IT system monitoring
Application deployment
Public Cloud
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Team development
VLAN
Analysis skills
Policy & process development
Professional development support
Patch management
Cloud service support
Continuous improvement
Desktop (troubleshooting support)
Office equipment installation
Computer management
CompTIA Network+
Azure AD
Customer support ticket management
Mentoring

Full Job Description

Technology Service Center Analyst II

Advanced Windows 11, Windows Server & Infrastructure Support

Position Summary

The Technology Service Center Analyst II delivers advanced technical support—both remote and onsite—to small and medium-sized businesses. Serving as a key escalation point, this role focuses on resolving complex issues across Windows 11 environments, Windows Server systems, client–server applications, network infrastructure, and cloud platforms.

This position plays a vital role in maintaining a secure, stable, and high-performing IT environment while also mentoring junior technicians and contributing to continuous service improvement initiatives.

The ideal candidate is a proactive problem solver with strong communication skills and the ability to efficiently resolve technical challenges while supporting team development.

Key Responsibilities

Advanced Desktop, Application & Device Support

Resolve escalated Help Desk tickets requiring Level 2 expertise
Diagnose and troubleshoot complex Windows 11, application, and performance issues
Support client–server applications (connectivity, authentication, dependencies)
Install, configure, and maintain endpoints and peripherals (PCs, laptops, printers, VoIP devices, etc.)
Troubleshoot Microsoft 365 application issues, sync errors, and user-level cloud problems

Windows Server & Client–Server Support

Perform basic Windows Server troubleshooting (services, logs, performance, connectivity)
Support file/print services and server-hosted applications
Troubleshoot DNS, firewall rules, permissions, and service availability
Escalate advanced server issues to senior engineering teams

Directory Services & System Administration

Administer Active Directory (users, groups, permissions, Group Policy)
Troubleshoot authentication and access issues
Assist with workstation imaging, deployment, and endpoint configuration
Support patching, monitoring, and escalation-level server troubleshooting

Network & Infrastructure Support

Troubleshoot routers, switches, firewalls, and wireless access points
Diagnose TCP/IP, DNS, DHCP, VLAN, VPN, and connectivity issues
Monitor system and network performance to identify risks proactively

Cloud & Microsoft 365 Support

Support Microsoft 365, Azure AD, and cloud-based services
Troubleshoot identity, licensing, and synchronization issues

Documentation & Process Improvement

Document troubleshooting steps, root causes, and resolutions
Contribute to SOPs and internal knowledge base improvements

Team Collaboration & Mentorship

Mentor and support Level 1 technicians
Collaborate with senior engineers on escalations
Participate in on-call rotation as needed
Assist with projects and additional technical initiatives

Qualifications

Technical Skills

3+ years supporting Microsoft desktop environments (strong Windows 11 expertise)
Experience with Windows Server troubleshooting (services, logs, roles, performance)
Understanding of client–server environments and troubleshooting
Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs)
Experience with Active Directory and Group Policy
Experience with Microsoft 365 and Azure administration
Familiarity with network hardware (routers, switches, firewalls, WAPs)
Experience supporting macOS in mixed environments (preferred)

Professional Skills

Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and customer service skills
Self-motivated with the ability to work independently and in a team
Flexibility to participate in after-hours/on-call support

Preferred Certifications

CompTIA A+
CompTIA Network+ (or equivalent)

Why Join T-ROC?

Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment.
Access to professional development and career growth opportunities.
A collaborative and supportive work environment that values innovation and excellence.
Competitive salary and benefits package.

Who is T-ROC?

At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic team spirit to revolutionize retail. We're a dynamic and forward-thinking company that thrives on creativity and collaboration. Our mission is to empower businesses to achieve new heights in sales and customer engagement through cutting-edge technology and data-driven strategies. With us, you'll join a vibrant community where your ideas matter, your growth is encouraged, and every day brings new opportunities to make an impact. Ready to rock your career with T-ROC? Join us and be part of something extraordinary!

Equal Opportunity Employer / Special Accommodations

T-ROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email [email protected] describing your needs.

Pay Range:

$65,000.00-$75,000.00

Quick Apply

Refine Your Search

help desk analyst jobs in opa locka, fl

Technology Service Center Analyst II

IT Analyst I

Service Desk Analyst

IT Service Desk Analyst

End User Support Specialist - 2nd Shift

Helpdesk Support (Nightshift 11PM-8AM)

Help Desk Analyst

MSSP Analyst L1

Maritime Logistics - Customer Service and logistics Analyst

Support Help Desk Analyst

Application Analyst

IT Business Analyst - Asset Management

Business Analyst

Cloud Engineer - Sr

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